Not a Good Choice
Posted Oct 14, 2016
The people on the front desk were great: friendly and efficient. After that, the place was rather disappointing. The suite appeared reasonably clean at first glance, but on the second day, the cleaning staff did not vacuum and did a half hearted cleaning, leaving a bag of garbage on the microwave counter. They took the wash clothes and failed to leave replacements. There was no phone in the room, so that necessitated a trip downstairs for replacements. To their credit, the front desk person had new ones sent up quickly. The bed was okay, except that one pillow was as thin as the average comforter, one was about average, and the other was very thick and rock hard. It was impossible to use two of them together. Breakfast was scant at best; by far the worst we encountered in a 26-day-long trip, with no meat options at all and no tea. The options for other food were extremely limited.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
It sounds like to dropped the ball on your stay this time and I'm very sorry to hear that. I assure you that we are working very hard to address and correct the concerns you had with your experience. I really do thank you for bringing it to our attention so that we can work ensure it doesn't continue. I hope we'll have the chance to have you as our guest in the future so we can show you what a truly wonderful hotel we have.