Posted Dec 23, 2016
Ironed my only work shirt I had with me, the iron leaked black stuff on my shirt. Asked from desk for new iron, gave her old iron so no one else uses it. All she said was maintenance man can fix iron. Next iron leaked white hard water stuff all over shirt. Took that one to her when leaving. She said it was ok, maintenance man can fix that too. Never once apologized to me or ask if I needed something to help clean shirt.
It just kind of bothered me that she didn't care about guest, just that iron could get fixed. I had to wear a dirty shirt to work all day. It was kind of embarrassing.
Comment from Hotel Management
Dec 28, 2016 by James, General Manager, Hotel Management
I'm very sorry for the trouble you experienced during your stay with us. This is definitely not the experience we want any of our guests to have, especially when they are on a business trip. I would love the opportunity to address the issues with the irons as well as the shirt you had. I look forward to hearing from you.