Ratings based on 531 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Great balue

Posted Apr 27, 2017
This hotel delivered more than expected for the price Room clean. Bed OK. SHower nice. The electrical outlets would not hold the plugs in. The hot breakfast was as good or better than much higher priced hotel. The Wi-Fi worked perfectly and a nice extra was coffee in the lobby 24 hours
Comment from Hotel Management
Apr 27, 2017 by Management , Hotel Management
We appreciate your feedback and look forward to having you back! Thank you!
1 out of 5
by A verified traveler

Horrible conditions

Posted Apr 24, 2017
Shower door didn't stay closed. Pillows on the bed were lumpy and the size of a sofa throw pillow. I called for extra pillows and was told she would look but is pretty sure they don't have extra available. Never heard back. The outside looks nice and clean, but the rooms look dirty. No elevator for my dad to use. Not handicap accessible. Not good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Madison WI

Fair price- convenient

Posted Apr 21, 2017
Pros: price, location and staff
Cons: room AC system noisy
Breakfast bar good, Room AC was noisy, staff very nice and overall good value
1 out of 5
by A verified traveler from Boise

Be careful where your room is located

Posted Apr 18, 2017
Pros: Hotel staff
Cons: Mattress, paint, decor, and hairs wiped off toilet!
Location: Nothing of interest.
I was put in a corner room at the last minute because house staff hadn't gotten to the room I was supposed to be in. It was a corner room, open to the street noise, nearby restaurant noise, and nearby gas station noise. Doors slam shut like people are angry...I understand wanting doors to close behind customers, but that was RIDICULOUS. Bed was squishy and sloping in the middle, so I woke up several times during the night due to noise and a sore back. Room was missing pictures off the walls (really, the wall hanger was there, but no pic) and there was bare wall in dozens of spots in the room. Something a few minutes with a paint roller could have fixed. Would love to have half or all my $ back!!!! This was the day before my daughter's wedding in Eagle and I was utterly exhausted with how poorly I slept, how late it was before I got to sleep due to noise, and how early I woke up due to noise. I went here last minute to make room for relatives to sleep at my home in Meridian. Will NOT stay there again unless it's a quieter location and I see the room beforehand.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Good for the price

Posted Apr 18, 2017
Pros: It was clean.
Cons: Entrance security doors.
Location: It is close to interstate and shoping mall.
The only issue I found was the one of the entrance security door to the Hotel did not lock.
Comment from Hotel Management
Apr 27, 2017 by Management , Hotel Management
We value you comments and are currently working to secure the doors to all the buildings. The work should be done very soon and we look forward to having you back to see our progress. Thank you for your stay!
2 out of 5
by A verified traveler from San Diego

Posted Apr 9, 2017
New managment isn't as accommodating. Customer service needs help.
Comment from Hotel Management
Apr 23, 2017 by Front Desk, Hotel Management
Hello, this is the front desk at Mr. Sandman Inn and Suites We are sorry to hear that you didn't experience our staff the way our other guests experience us. Mr. Sandman's managers and staff do our very best to accommodate each of our guests, so we truly do apologize if our accommodations didn't meet your standards. Despite the differences, we will be glad to see you here again - have a nice day!
2 out of 5
by A verified traveler

Needs upgrade

Posted Apr 1, 2017
Pros: location
Cons: upgrade rooms
Location: Restaurant next door good
We have stayed at this motel a number of time but the room we were given this time needs work. Bed skirt was ripped, place needed paint badly, no coffee in room, for what we paid just not up to standard. that we have had there before.
Comment from Hotel Management
Apr 11, 2017 by Front Desk, Hotel Management
Hello, this is the front desk at Mr. Sandman Inn and Suites, We are actually upgrading our rooms this year and will have completely upgraded rooms by around January 2018. We sincerely apologize that you experienced a room before it was upgraded, but we hope to see you here again once our upgrades are all finished!
3 out of 5
by A verified traveler

Close to Freeway and major store

Posted Mar 25, 2017
Pros: location and price
Cons: Do what you say
The toilet is plugged. I info the hotel manager, he ask if I would be in my room. I said no, as I would like in the kitchen having breakfast. In fact, he have no intention to fix it. I borrow the plunger from the cleaning lady and fix it myself.
Comment from Hotel Management
Apr 11, 2017 by Front Desk, Hotel Management
Hello, This is the front desk at Mr. Sandman Inn and Suites, We apologize for your mishap. Thank you for your review and we hope to see you here again
2 out of 5
by A verified traveler from meridian idaho

Smelt horrible

Posted Mar 22, 2017
Won't go there again. Room smelt horrible and beds were uncomfortable
Comment from Hotel Management
Mar 24, 2017 by Front Desk , Hotel Management
Hello Melis, We are sorry to hear that and are addressing the issue right now. We also are ordering new mattresses by the end of this year, so we hope to see you again in the future! Thank you for your review and have a nice day.
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Junction, CO

Posted Mar 9, 2017
Pros: Location and price.
Location: Restaurant and gas station next door, lots of shopping nearby. Right off of I-84.
Stayed here because the price was good and other motels closer to my desired location (two miles away) were already booked. An older motel, dated but clean. Not as much soundproofing as more modern motels. Nice suite, clean and comfortable. Good breakfast and coffee. Coffee all the time, nice touch.
Comment from Hotel Management
Mar 18, 2017 by Beca, Hotel Management
Hello, this is Beca at Mr. Sandman Inn and Suites. We here at Sandman are very glad to hear that you were satisfied with what we could provide you. Thank you for your review and have a nice day.