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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1575 S Meridian Rd, Meridian, ID

Reviews

7.4

Good

Rating 10 - Excellent. 229 out of 724 reviews" "
Rating 8 - Good. 214 out of 724 reviews" "
Rating 6 - Okay. 124 out of 724 reviews" "
Rating 4 - Poor. 80 out of 724 reviews" "
Rating 2 - Terrible. 77 out of 724 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had to keep requesting a new key card and thr electrical s kept flashing ie the ligthts
Stayed 6 nights in Apr 2024
Response from Melissa Dendy - General Manager on Apr 16, 2024
Thank you for sharing your feedback regarding your recent stay at Quality Inn & Suites. We appreciate your honesty and the opportunity to address your concerns. We apologize for any inconvenience you experienced with your key card and the electrical issues in your room. Providing seamless and comfortable accommodations for our guests is our priority, and we regret that we fell short of this during your stay. Rest assured, we have shared your comments with our maintenance team to investigate and address the electrical issues promptly. Additionally, we will review our key card system to ensure that such issues are minimized in the future. We sincerely value your feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we would welcome the opportunity to provide you with a superior experience that reflects the high standards we strive for. Thank you for choosing Quality Inn & Suites, and we hope to have the pleasure of welcoming you back for a more seamless stay in the future.

10/10 Excellent

Jesse D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melissa Dendy - General Manager on Apr 16, 2024
Thank you for taking the time to rate your recent stay with us! We greatly appreciate your feedback and are delighted to see that you had a wonderful experience at our hotel. Your perfect score of 5 out of 5 means a lot to us, and we're thrilled to hear that we met or exceeded your expectations during your time with us. Providing exceptional service and a comfortable stay for our guests is always our top priority, and it's rewarding to know that we succeeded in delivering that for you. We hope to have the pleasure of welcoming you back to Quality Inn & Suites in the future for another fantastic stay. If there's anything specific you loved about your experience or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. Thank you once again for choosing to stay with us, and we look forward to serving you again soon!

10/10 Excellent

Lourdes, Fairview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always picky on cleanliness and staff attitude. They were nice, friendly, rooms clean, no bugs, vey comfortable and the breakfast option was great. The chef was on top of what was needed and cleaned right away.
Stayed 1 night in Apr 2024
Response from Melissa Dendy - General Manager on Apr 13, 2024
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words about our staff's friendliness, the cleanliness of our rooms, and the comfort of your stay. It's wonderful to hear that you enjoyed our breakfast options and that our chef ensured everything was to your satisfaction.We take great pride in maintaining high standards of cleanliness and providing exceptional service to all our guests, and it's fantastic to know that we met your expectations in these areas. We hope to have the pleasure of welcoming you back to the Meridian Quality Inn & Suites, in the future!

4/10 Poor

Alison

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My room had ants! I let the front desk know and the staff had no clue about customer service and how to satisfy the customer. Half the time no one was available to answer questions due to no staff . Won't stay again!
Stayed 3 nights in Mar 2024
Response from Melissa Dendy - General Manager on Apr 10, 2024
Dear Alison - I am sorry to hear about your experience during your recent stay with us. We take all feedback seriously and strive to provide the best possible service to our guests. I want to assure you that your comments have been shared with our team, and we have taken steps to address the issues you raised. We apologize for any inconvenience caused by the presence of ants in your room and appreciate your patience as we attempted to resolve the issue promptly. I personally made every effort to assist you during your stay, offering to switch rooms and providing the option of having maintenance come in to clean out the heather/ac unit to hopefully deter the small amount of ants you indicated to me were present. Our team is committed to providing exceptional customer service, and I regret if there was any miscommunication during your interaction with us. We value your feedback and hope to have the opportunity to welcome you back in the future to provide an improved experience. Please feel free to reach out to me directly if you would like to discuss your stay further. Thank you for choosing to stay with us.

8/10 Good

Raymond

Stayed 3 nights in Mar 2024
Response from Melissa Dendy - General Manager on Apr 16, 2024
Thank you for taking the time to rate your recent stay at Quality Inn & Suites on Expedia. We truly value your feedback and are grateful for your positive rating. We're pleased to see that you had an overall enjoyable experience with us. However, we also understand that there may be areas where we can further enhance your satisfaction. Your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our guests. If there are any specific aspects of your stay that you feel we could improve upon or if you have any suggestions for us, please feel free to share them. Your insights will help us better meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit. Thank you once again for choosing to stay with us.

2/10 Terrible

James

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The furnace/air conditioning was blowing out si much dirt, it made me sick. I got horrible headaches and congestion. When I complained the staff didnt care. I never got any cleaning service. I was there 4 days. When I asked for the staff to come and empty the garbage, and vacuum. The cleaning lady was extremely rude, like I was bothering her!. On the 4th day, still no service and had to empty my own garbage. The price for the rooms, are way to high for the "quality" of the rooms
Stayed 3 nights in Mar 2024
Response from Melissa Dendy - General Manager on Mar 24, 2024
Dear James,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and discomfort you experienced during your time at our hotel. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion.We are deeply concerned to hear about the issues you encountered with the furnace/air conditioning system and the lack of cleaning service during your stay. Your health and well-being are our top priorities, and it is unacceptable that you experienced discomfort due to air quality concerns. Rest assured, we have addressed this matter with our maintenance and housekeeping teams to ensure that our systems are thoroughly inspected and maintained to prevent such issues from recurring in the future.Additionally, we are disappointed to learn that our staff did not provide the level of service and assistance that you rightfully expected and deserved. Please know that we take all guest concerns seriously, and we will be conducting further training with our team to ensure that every guest is treated with the utmost care, respect, and professionalism.Regarding the pricing of our rooms, we understand your concerns and want to assure you that we continuously evaluate our rates to ensure they reflect the value and quality of our accommodations and services. We appreciate your feedback in this regard and will take it into consideration as we strive to provide the best possible experience for our guests.Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We value your feedback as it helps us improve our services and enhance the overall guest experience. If you would like to discuss your concerns further or if there is anything else we can do to make amends, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

8/10 Good

Ambera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property nice. Room clean. Staff nice.
Stayed 1 night in Mar 2024
Response from Melissa Dendy - General Manager on Mar 23, 2024
Thank you for taking the time to leave us a positive review on Expedia! We are thrilled to hear that you enjoyed your stay with us and found our property nice, rooms clean, and staff friendly. Your feedback is greatly appreciated, and we are delighted that we could provide you with a pleasant experience. We look forward to welcoming you back in the future. Thank you for choosing to stay with us!

4/10 Poor

Debby

Traveled with group, Business traveler
The rooms were very small. You couldn’t hardly get in and out of bed. The bathrooms were clean but very very small. There was a strong smell of marijuana. I will not be staying here again.
Stayed 1 night in Mar 2024
Response from Melissa Dendy - General Manager on Mar 7, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and will address the issues raised regarding the room size, bathroom cleanliness, and odor. Please know that we are committed to providing a comfortable and pleasant stay for all our guests. We regret that we did not meet your expectations on this occasion. If you reconsider staying with us in the future, we would welcome the opportunity to make it right for you.

6/10 Okay

Sharee

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Melissa Dendy - General Manager on Mar 2, 2024
Thank you for taking the time to rate your stay with us! We appreciate your feedback and strive to improve based on our guests' input. If there are any specific areas where we can enhance your experience in the future, please feel free to reach out to us. We value your support and hope to welcome you back for a better stay!

6/10 Okay

Sandi

Traveled with family
Liked: Staff & service, property conditions & facilities
f us were in one building
Stayed 1 night in Feb 2024
Response from Melissa Dendy - General Manager on Mar 2, 2024
Thank you for your review. We appreciate your feedback; however, we are unsure of the meaning behind the comment left. Could you please provide more details or clarify your meaning, so we are able to address any concerns effectively if needed? Your input is valuable to us. Thank you!

2/10 Terrible

Jeanie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My husband and I stayed for two nights. We hardly got any sleep both nights. Other guests were in and out of their rooms, allowing the doors to slam, and talking loudly in the hall. A guest next to our room allowed their dog to bark for sometime (I think they left it alone). The second night, someone was outside our window screaming at 1:30 a.m. Things didn't quiet down until about 5:30 a.m. both mornings! There should be some kind of "Quiet Time" posted so guests can be respectful of other guests.
Stayed 2 nights in Feb 2024
Response from Melissa Dendy - General Manager on Feb 22, 2024
Thank you for sharing your experience during your recent stay. We apologize for the inconvenience and disturbance you encountered due to noise from other guests. We understand the importance of a peaceful and comfortable environment for all our guests.Please accept my personal apology for the noise of other guests during your stay. Rest assured that I am looking in to who was working each day of your stay and will be communicating with them to find out why these disturbances were not handled. We strive to maintain a peaceful atmosphere and encourage our guests to be considerate of others. While we do not currently have posted quiet hours, we will take your feedback into consideration for future improvements. We kindly request guests to be mindful of their actions and respect the comfort of others by refraining from loud conversations in the hallways, ensuring doors are closed gently, and keeping their pets from causing excessive noise. We also encourage guests to report any disturbances to our front desk staff, as we have a team available 24/7 to address such issues promptly. We apologize for the lack of sleep you experienced and understand the impact it had on your stay. We value your feedback and will use it to improve our services and ensure a more peaceful environment for all our guests.Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future!

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melissa Dendy - General Manager on Apr 10, 2024
Thank you for taking the time to rate your recent stay with us. We value all feedback, whether positive or negative, as it helps us improve our services for future guests. We are disappointed to see that your experience did not meet your expectations, as indicated by the rating of 1 out of 5. Your satisfaction is our top priority, and we would like to extend our sincerest apologies for any shortcomings you may have experienced during your stay. To better understand your concerns and ensure that necessary improvements are made, we would greatly appreciate any additional details you can provide regarding your experience. Your feedback is invaluable to us, and we are committed to addressing any issues to prevent similar occurrences in the future. Please feel free to reach out to us directly with any specific feedback or concerns you may have. We truly value your patronage and hope to have the opportunity to restore your confidence in our hotel.

6/10 Okay

Jared

The rooms were clean but the walls and the maintenance were beat up and only accessible from one side of the road
Stayed 1 night in Jan 2024
Response from Melissa Dendy - General Manager on Mar 29, 2024
Dear Jared,Thank you for taking the time to share your experience following your recent stay with us. We appreciate your feedback and are glad to hear that you found our rooms to be clean. However, we apologize for any inconvenience caused by the condition of the walls and maintenance issues you encountered. Please be assured that we take your comments seriously and will address these concerns with our maintenance team to ensure that any necessary repairs are promptly completed. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our continuous efforts to improve. Regarding accessibility, we understand your concern about access from only one side of the road. We will certainly take this into consideration as we evaluate our property layout and explore options for enhancing convenience for our guests. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

2/10 Terrible

Lanna

Traveled with family
Disliked: Amenities
It did not have indoor pool my daughter was supposed to share room with me so my great grandson could swim she ended up getting a different hotel so I had to pay for this awful room by myself the room was top of stairs two older couples talked and laughed loudly until after 10 pm I had to call front to ask them to have the people go somewhere else to visit I needed to sleep I mean that’s why I got a room so I had somewhere to sleep then at 4 am the workers were talking loudly and woke me up it was like they were outside my door they would not refund my money I’ll never stay there again or use Expedia
Stayed 1 night in Feb 2024
Response from Melissa Dendy - General Manager on Feb 5, 2024
Lanna, I am truly sorry to hear about the difficulties you experienced during your recent stay with us. We pride ourselves on ensuring our guests' comfort and satisfaction, and it is clear that we fell short in your case.You mentioned that you were disappointed by the lack of an indoor pool. Our hotel does have an outdoor pool that is available seasonally, as stated on the Expedia website as well as all other websites our hotel is listed. I understand that this might not have been what you were expecting, and for that, I apologize. In the future, we will strive to make our amenities clearer so that our guests can make informed decisions. As for the noise disturbance, I am sincerely sorry for the inconvenience it caused you. As soon as we were notified of the issue, our staff took immediate steps to address it. We always encourage our guests to report any discomforts so we can rectify them promptly. Please accept my apologies for the disruption to your peace and quiet. Regarding the early morning noise, I will investigate this matter further. At the time you mentioned, only one employee was on duty, and it is unusual for such a disturbance to occur. I assure you that we take your feedback seriously and will address the issue accordingly. Additionally, we do understand your dissatisfaction and we will take your feedback into account to improve our services. Once again, please accept my sincerest apologies for your negative experience. We value your feedback as it helps us improve and provide better service.

10/10 Excellent

Sai Durga Sowndarya

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Jan 2024

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bruce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brandie

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No Rest in their Beds
The hotel is located is a great location right off the highway. The hotel staff from the front desk, housekeeping, and breakfast attendant (gentleman 1/9) were friendly and accommodating. Unfortunately, the bed is so uncomfortable! We have stayed at other hotels where the reviews caution about the beds. Generally, it hasn’t been as bad as the reviews. This hotel is the exception. Our flight was delayed and we had to reschedule for the next day. We booked a room elsewhere, only because of the beds.
Stayed 5 nights in Jan 2024
Response from Melissa Dendy - General Manager on Jan 17, 2024
Thank you for your review! We appreciate your positive feedback about our convenient location and friendly staff. We apologize for the discomfort you experienced with the bed. We understand the importance of a good night's sleep and have addressed this issue to ensure a more comfortable stay for future guests. We do wish you would have given us the opportunity to make this right while you were with us. We hope you will consider staying with us again in the future to be able to see the improvements.

6/10 Okay

GERALD, ROCKTON

Liked: Cleanliness, staff & service, amenities
Shower entrance too small, toilet area too small, television too small, room too plain.
Stayed 3 nights in Jan 2024

6/10 Okay

GERALD, ROCKTON

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Small bathroom, small television, comfortable bed,
Stayed 4 nights in Jan 2024

10/10 Excellent

Milward

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa Dendy - General Manager on Jan 13, 2024
Thank you for taking the time to leave a review and rating us 10 out of 10! We appreciate your positive feedback and are glad to hear that you had a great experience with us. If you have any specific comments or suggestions, please feel free to let us know! We value your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Kenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Comfortable bed
Stayed 1 night in Jan 2024
Response from Melissa Dendy - General Manager on Jan 13, 2024
Thank you for your review! We are thrilled to hear that you had a great check-in experience and found the bed comfortable! We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

JORGE, Palmdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room berry clean place as will excellent ill book again
Stayed 2 nights in Dec 2023
Response from Melissa Dendy - General Manager on Jan 13, 2024
Thank you for your review! We are glad to hear that you found the room to be clean and the hotel excellent. We appreciate your positive feedback and look forward to welcoming you back for another stay!

6/10 Okay

Ruth

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Melissa Dendy - General Manager on Jan 23, 2024
Michael - Thank you for your 5-star rating! We're thrilled to see that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know that this was reflected in your visit. We look forward to welcoming you back on your next trip through Meridian!

4/10 Poor

Carolyn

Business traveler
Liked: Cleanliness, staff & service
The hotel was clean, and the staff was friendly. The breakfast was basic but very good each morning with some time of warm egg and meat option, and then waffles and bagels as well. It was a decent option for a quick stay. I was in town for a week for a work trip and wish I had booked a nicer place. The bed was hard and not very comfortable and the shower was extremely small. There was a lot of noise outside the hotel being next to the interstate overpass and a trucking stop. It was inconvenient to get out of the parking lot with all the traffic in the morning. I picked this place because they advertise that they do not clean everyday. I personally do not like the cleaning staff to come into my room, so I always leave my “do not disturb” sign out. I was a little annoyed to see that someone had been in the room to refresh towels and take out the trash. I feel like they should skip rooms with the signs placed out.
Stayed 5 nights in Dec 2023
Response from Melissa Dendy-General Manager on Dec 13, 2023
Thank you for taking the time to share your feedback! We're glad to hear that you found our hotel clean and our staff friendly. We also appreciate your positive comments about our breakfast options. We apologize for any inconvenience you experienced during your stay. We understand the bed was not as comfortable as you would have liked, and we apologize for any discomfort caused. We will take your feedback into consideration as we continue to improve our accommodations. We're sorry to hear that the shower size did not meet your expectations. We understand that different guests have different preferences, and we will take your comments into account as we plan future renovations. We apologize for the noise disturbance caused by the nearby interstate overpass. Unfortunately, these factors are beyond our control, but we understand how they can impact the quality of your stay. We will continue to explore ways to minimize the impact of external noise on our guests' experience. Regarding the parking lot traffic in the morning, we understand this can be frustrating, especially when you're in a hurry. As for the misunderstanding regarding our housekeeping policy, while we do offer "Housekeeping Upon Request", we reserve the right to enter the room after the third night for necessary assessments. We apologize for any inconvenience caused by the refreshment of towels and trash removal. We will ensure better communication with our housekeeping team to avoid such situations in the future. Thank you for choosing our hotel for your stay. We appreciate all of your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in Dec 2023
Response from Melissa Dendy-General Manager on Dec 15, 2023
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a nice stay with us. Your perfect score of 10 out of 10 means a lot to us and serves as great motivation for our team. We strive to provide exceptional experiences for all our guests, and we are delighted that we were able to meet your expectations. If there is anything specific that made your stay enjoyable, please do let us know as we always appreciate feedback! Once again, thank you for choosing to stay with us and for your kind words. We hope to have the pleasure of welcoming you back in the future for another wonderful stay!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Close to convenience store
Stayed 1 night in Dec 2023
Response from Melissa Dendy-General Manager on Dec 15, 2023
Thank you so much for taking the time to leave us a fantastic review! We are grateful to hear that you had a wonderful stay with us and that you found our check-in process to be very easy. Our team works hard to ensure a smooth and hassle-free check-in experience for all our guests, so it's great to know that we succeeded in providing that for you! We are also glad to hear that our location, with its proximity to a convenience store, was convenient for you. We understand the importance of having essential amenities nearby, and we strive to provide a convenient and comfortable stay for all our guests. Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!

10/10 Excellent

Tiffiny

Stayed 4 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Amenities
Really nice
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Dec 2, 2023
Thank you for your succinct but powerful review. We are thrilled to hear that you found your experience with us to be so nice! We strive to provide a pleasant and enjoyable stay for all our guests, and it's wonderful to know we were successful in our efforts during your visit. We appreciate your feedback and look forward to welcoming you back in the near future!

10/10 Excellent

JAMES

Stayed 2 nights in Nov 2023
Response from Melissa Dendy - General Manager on Jan 23, 2024
James - Thank you for your 5-star rating! We're thrilled to see that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know that this was reflected in your visit. We look forward to welcoming you back on your next trip through Meridian!

8/10 Good

Corene

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
easy to find, close to our family, clean, comfortable bed barking dog
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 26, 2023
Corene,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and our accommodations clean and comfortable.We apologize if the barking dog caused any inconvenience during your stay. We strive to ensure all our guests have a peaceful and enjoyable stay, and we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, and we will do our best to ensure your next stay is even more pleasant.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 23, 2023
Carolyn,Thank you for taking the time to rate us. We're glad to see that you had a positive experience. We're always striving for perfection, so if there's anything we could do to make you next stay a 5/5, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Irlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 22, 2023
Irlene, Thank you for your perfect score! We appreciate your positive feedback and are delighted to hear that you had a great experience with us. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Lynn

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 22, 2023
Lynn, Thank you for your review and for scoring us 4 out of 5! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any specific comments or suggestions on how we can improve, please feel free to let us know. We value your input and look forward to welcoming you back in the future!

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and place is great. We had a rather loud vocal lady or girl person staying close to us with screaming and crying and running around. Hard to get to sleep
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 12, 2023
Shirley, Thank you for taking the time to share your feedback. We are pleased to hear that you found our property and location to your liking. However, we are truly sorry to hear about the noise disturbance you experienced during your stay. We understand how important a peaceful environment is for our guests, especially when it comes to getting a good night's sleep. Please accept our sincerest apologies for any inconvenience this may have caused. Please know that we attempted to handle the situation as peacefully and as quietly as possible, to avoid any disturbance; however, it seems we failed a bit. We do hope that despite this rare incident, you will give us another opportunity to serve you better in the future. Thank you again for taking the time to leave us a review and provide us with your valuable feedback!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 12, 2023
Pamela, Thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay, especially the cleanliness of our facilities and the breakfast we offer. We strive to provide our guests with the best experience possible and your feedback is greatly appreciated. We look forwards to welcoming you back in the future!

2/10 Terrible

EUGENE

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed at this place last year and loved the service, pet friendly our cat Rosie so we book again this year only to find out the new owner change the pet policy and doesn't accept cats know that this was the place we wanted to stay i didn't get the cancellation fee protection we won't stay with then again staff was rude giving us I been here for a year and we never have taken cats poor service, poor attitude
Stayed 2 nights in Nov 2023
Response from Melissa Dendy-General Manager on Nov 12, 2023
Eugene, thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your previous stay with us and chose to return. However, we are sorry for any misunderstanding regarding our pet policy. We have always been a dog-friendly hotel, and unfortunately, we do not accommodate cats. This policy is clearly stated on all online platforms where we advertise our property. We apologize if this was not clear to you at the time of booking. We also regret to hear about your experience with our staff. We pride ourselves on our friendly and professional service, and we are sorry if you felt this was not the case during your recent visit. We will certainly look into this matter to ensure all our guests receive the high standard of service they expect and deserve. We hope that despite this misunderstanding, you will consider staying with us again in the future. We value your patronage, and your feedback helps us improve.

8/10 Good

Cathy

Stayed 1 night in Nov 2023
Response from Melissa Dendy-General Manager on Nov 26, 2023
Cathy,Thank you for taking the time to rate us. We're glad to see that you had a positive experience. We would love to hear more about your stay and how we can make it a 5-star experience next time. Looking forward to welcoming you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Very comfortable.
Stayed 3 nights in Oct 2023
Response from Melissa Dendy-General Manager on Nov 1, 2023
Dear Andrew,Thank you for your review. We're delighted to hear that you found our accommodations clean, quiet, and comfortable. We strive to provide a relaxing environment for our guests and your feedback is greatly appreciated. We look forward to welcoming you back soon.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice warm breakfast.
Stayed 1 night in Oct 2023
Response from Melissa Dendy-General Manager on Nov 1, 2023
Randy,Thank you for your review. We are delighted to hear that you enjoyed our warm breakfast. We aim to provide a great start to your day and your feedback is greatly appreciated. We look forward to serving you again soon!

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great! Thank you guys! ✨🙏✨
Stayed 1 night in Oct 2023
Response from Melissa Dendy-General Manager on Oct 20, 2023
We're thrilled to hear that you had a positive experience with our staff! Your kind words are greatly appreciated. We look forward to welcoming you back soon. Thank you!

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
dusty
staff was great. would have been nice if there was an elevator. and room was super dusty like it had been sitting for awhile or just not cleaned properly.
Stayed 3 nights in Oct 2023
Response from Melissa Dendy-General Manager on Oct 20, 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be great, as we strive to provide exceptional service to all our guests. We sincerely apologize for the inconvenience caused by the lack of elevator and the dust in your room. We understand how this could have affected your stay and we appreciate your understanding. Our rooms are indeed cleaned and dusted upon each checkout, however, due to ongoing construction at Roaring Springs, dust has been accumulating at a faster rate than usual. We are working diligently to manage this issue and ensure our rooms are as clean and comfortable as possible. We hope despite these issues, you enjoyed your stay with us, and we look forward to welcoming you back in the future. We are confident that your next stay will be a more pleasant one.

4/10 Poor

David

Stayed 1 night in Oct 2023
Response from Melissa Dendy-General Manager on Oct 12, 2023
Thank you for taking the time to rate your stay with us. We noticed that you rated us 4 out of 10, and we are genuinely sorry to hear that we did not meet your expectations. As we strive to provide the best possible service and experience for our guests, your feedback is crucial to us. We noticed that you didn't leave any specific comments about your stay. If you could share more details about what you were not satisfied with, it would greatly help us to understand where we fell short and how we can improve. Please feel free to reach out to us directly at your earliest convenience. We alue your input and would love to have the opportunity to make things right if you give us another chance.Thank you again for your feedback, and we hope to hear from you soon.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa Dendy-General Manager on Oct 12, 2023
Thank you for your rating of 4 out of 5. We're glad to see you enjoyed your stay. If there's anything we could have done to make your experience a perfect 5, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back soon.

10/10 Excellent

Ruth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean room and staff was extremely friendly
Stayed 3 nights in Sep 2023
Response from Melissa Dendy-General Manager on Oct 8, 2023
Dear Ruth,Thank you for your kind review! We're thrilled to hear you enjoyed our clean rooms and friendly staff. We strive to provide a welcoming environment for all our guests and we're glad we hit the mark for you. We look forward to your next visit!

10/10 Excellent

LAVELLE

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The employees are friendly and helpful. Rooms are cozy and comfortable. I slept peaceful. Keep up the excellent work.
Stayed 1 night in Sep 2023
Response from Melissa Dendy-General Manager on Oct 7, 2023
Dear Lavelle, Thank you for your positive feedback. We're delighted to hear that you found our rooms cozy and comfortable, and that our staff was friendly and helpful. Your peaceful sleep is the best compliment for us. We appreciate your encouragement and look forward to welcoming you back soon!

10/10 Excellent

Rhonda

Stayed 1 night in Sep 2023
Response from Melissa Dendy-General Manager on Oct 8, 2023
Dear Rhonda,Thank you for your perfect rating! We're overjoyed to know that your stay with us was a 10 out of 10 experience. Your satisfaction is our top priority and it's wonderful to hear that we met your expectations. We appreciate your support and look forward to welcoming you back for another stellar stay.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Will stay again next time in Meridian/Boise area.
Stayed 3 nights in Sep 2023
Response from Melissa Dendy-General Manager on Sep 17, 2023
Thank you so much for your positive review, Dawn! We appreciate you for choosing our property for your stay in the Meridian/Boise area. We are thrilled to hear that you enjoyed your stay with us for the second time and are planning on returning! Your loyalty and support as our guest is highly appreciated. We look forward to welcoming you back on your next visit to the area!

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an overnight stay on our way to spend time in Tacoma with daughter and son in law. Easy to get to. Took a walk around the area. The water park next door looked like so much fun. Would recommend this place but have not yet received my receipt.
Stayed 1 night in Sep 2023
Response from Melissa Dendy-General Manager on Sep 15, 2023
Thank you for taking the time to share your experience with us, Joyce! We're delighted to hear that you enjoyed your stay and found our location convenient and enjoyable. It's great to know that you had the opportunity to explore the surrounding area and found the water park appealing.We apologize for the delay in receiving your receipt; however since you booked through the website, they will be the one to issue you that receipt. I can send you a copy for the pet fees if you would like? We do understand the importance of having this information promptly. We appreciate your recommendation and look forward to welcoming you back the next time you're traveling through town!