Hotel run down.
Posted Oct 5, 2016
When we arrived, noise was coming out of the room and we thought they had overbooked. Staff went to check and some one had left the alarm on ahead of us. Hotel was run down and badly in need of remodel. Carpets in hall were filthy. Room had wall paper peeling off of wall. However, bathroom was good and room was fairly clean.
Comment from Hotel Management
Oct 8, 2016 by Annie Skellenger, General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We are currently undergoing a full remodel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.