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Reviews of SpringHill Suites Boise West/Eagle

3 out of 5
SpringHill Suites Boise West/Eagle
6325 North Cloverdale, Boise, ID

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce, Puyallup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, we like the ‘suite’. Only complaint is television/entertainment consistently freezes/pixelates, annoying. Outside landscaping could use a little work.
Stayed 2 nights in Apr 2024
Response from Justin S, Hotel AGM on Apr 15, 2024
Bruce,Thank you for your feedback about your stay with us. Your comments about the television will be forwarded to our provider and our chief engineer will follow up with them.Our landscape company comes out every Friday. We just had the lawn mowed.We'd love to welcome you back to come see it! Thank you for choosing SpringHill Suites Boise West/Eagle.

8/10 Good

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so spacious, it’s perfect for the family.
Stayed 1 night in Apr 2024
Response from Justin S, Hotel AGM on Apr 15, 2024
Ashanti,Thank you for taking the time to leave your feedback about your recent stay with us. We're happy to hear that our rooms were spacious and that your family had a good time with us. We thank you for choosing SpringHill Suites Boise West/Eagle. We look forward to hosting you again the next time you're in the area.

10/10 Excellent

Diana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great & our room was very clean. Thank you!
Stayed 2 nights in Apr 2024
Response from Justin S, Hotel AGM on Apr 8, 2024
Diana,Thank you for the 5 out of 5! Positive feedback is what drives us to continue to perform at top levels. Thank you for the chance to host you.We're happy that you chose SpringHill Suites Boise West/Eagle!

10/10 Excellent

Clark

Business traveler
Liked: Amenities
Great staff upon check in. Very dog friendly. Thai restaurant next door is exceptional.
Stayed 1 night in Mar 2024
Response from Justin S, Hotel AGM on Mar 30, 2024
Clark,Thank you for staying with us! We're happy to hear that you enjoyed your stay with us. We are pet friendly and enjoy having you and your pet stay with us. We agree with you about the Thai restaurant as being superb! Thank you for choosing SpringHill Suites Boise West/Eagle.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing, everyone was impeccable. However, one of the employees named, Ana, a phenomenal woman helped me with my luggage when I was struggling to get down to my car with my little one in tow. I couldn’t be more thankful for her kindness.
Response from Justin S, AGM on Mar 23, 2024
Elizabeth,Thank you for taking the time to leave your feedback about your recent stay. We're delighted to have earned your 5 out of 5! Ana will appreciate hearing that you recognize her for her efforts. She's an amazing hospitality professional! We hope to host you again the next time you're in the Boise area!Thank you for choosing SpringHill Suites Boise West/Eagle! We enjoyed hosting you.

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
For the rather high price, a lot of maintenance issues should be addressed. The breakfast bar had great options and was well staffed.
Stayed 1 night in Mar 2024
Response from Justin S, AGM on Mar 19, 2024
Robert,Thank you for taking the time to leave your feedback. We have a new management team and have just completed a maintenance audit. We've been focused on big projects such as the pool heater working and carpet shampooing to name a few. If you would provide some specifics, we could better help to improve our guest's experiences. Thank you for your kind words about our breakfast staff and the options we provide.Thank you for choosing SpringHill Suites Boise West/Eagle.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin S, AGM on Mar 18, 2024
Courtney,Thank you for the high score. We're happy to hear that you enjoyed your stay with us. Thank you for choosing SpringHill Suites Boise West/Eagle

10/10 Excellent

Monte C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff.
Stayed 1 night in Feb 2024
Response from Justin S, AGM on Feb 26, 2024
Monte,Thank you for the 5 out of 5! We're happy that you enjoyed our hotel and our team of hospitality professionals! Thank you for staying at SpringHill Suites Boise West/Eagle! We hope to host you again the next time you're in the area.

10/10 Excellent

Bianca

Stayed 1 night in Feb 2024
Response from Justin S, Hotel AGM on Feb 19, 2024
Bianca,Thank you for staying with us. We appreciate the 5 out of 5! We hope you'll stay at SpringHill Suites Boise West/Eagle the next time you're in the area.

10/10 Excellent

Dan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The room and staff were excellent. Almost got stuck in the parking lot because of all the unplowed snow.
Stayed 1 night in Jan 2024
Response from Justin S, AGM on Feb 19, 2024
Dan,Thank you for taking the time to leave your 5 out of 5! We apologize for the snow issues. The snow caught a lot of the town off guard and the plowing companies were having a hard time keeping up with all the businesses in town.

8/10 Good

William

Stayed 2 nights in Jan 2024
Response from Justin S, Hotel AGM on Feb 19, 2024
William, Thank you for the 4 out of 5. We're happy that you enjoyed your stay with us. Thank you for choosing SpringHill Suites Boise West/Eagle. We hope to be able to host you again the next time you're in the Boise area!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Justin S, Hotel AGM on Feb 19, 2024
Thank you for the 10 out of 10! We're happy that you stayed with us and enjoyed your stay!

8/10 Good

Loraine P

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Expedia explicitly stated there is a 25 dollar pet fee. Clerk at desk stated pet fee is 75 dollars during our check in ! We stated what Expedia stated and clerk said she could do that. Whole thing strange. There were pieces of little trash left under tables and beds in our room upon arrival. Other than that stay very very nice.
Stayed 1 night in Dec 2023
Response from Justin S, Hotel AGM on Feb 19, 2024
Loraine,Thank you for your feedback about your stay. We apologize for the confusion. We've provided more training ang made updates to information to be current.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Justin S, Hotel AGM on Feb 19, 2024
Heidi,Thank you for taking the time to leave us a 10 out of 10! We're happy that you enjoyed your stay with us.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Justin S, AGM on Feb 19, 2024
Lawrence,Thank you for the 10 out of 10 and for choosing SpringHill Suites by Marriott Boise West/Eagle.

8/10 Good

Robert, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lynn

Stayed 2 nights in Nov 2023

10/10 Excellent

Laurie

Stayed 1 night in Nov 2023

10/10 Excellent

Corrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was pleasant and friendly, which is nice since they were working on Thanksgiving.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very nice staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was very nice and friendly. The room was large and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Kari

Stayed 1 night in Nov 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kate on Nov 3, 2023
Thank you for your review! We hope to welcome you back next time you're in the Boise area.

6/10 Okay

Drew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was a very nice hotel. Everything was clean and the staff was very pleasant and helpful. The only issue we had is the king size mattress was indented and uncomfortable. I believe it should have been replaced long ago.
Stayed 2 nights in Oct 2023
Response from Kate on Nov 3, 2023
Thank you so much for your review! We are so sorry to hear you were not able to enjoy restful sleep during your recent visit. Our Chief Engineer has been alerted so that we may ensure a great stay for all future guests.

4/10 Poor

tricia

Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It's not really near anything, but it's a nice hotel and a great area to do some running.
Stayed 1 night in Oct 2023
Response from Kate on Oct 15, 2023
Thank you for your review, we hope to welcome you back again next time!

2/10 Terrible

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kate on Oct 14, 2023
Thank you for taking the time to complete a review from your recent stay. Our hope is our guests enjoy a comfortable and relaxing stay with us and we would like to sincerely apologize for missing the mark with your stay! Thank you for choosing to stay with us this time and wishing you the best for all your future travels.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay . Spacious . Good breakfast . Clean and quiet
Stayed 2 nights in Oct 2023
Response from Kate on Oct 12, 2023
Thank you for the outstanding review! I was so glad to see you enjoyed the breakfast and found our facilities to be clean and enjoyable. I look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SpringHill Suites Boise Wesr/Eagle
Our stay was great; room and bathroom were very clean and spacious. It was conveniently located for our needs. Staff were friendly. However, breakfast could imclude more variety of hot food items.
Stayed 2 nights in Oct 2023
Response from Kate on Oct 12, 2023
Thank you for such a great review, we are so glad to see you enjoyed your stay! I will share your feedback with our breakfast and management teams. We hope to welcome you back again soon!

10/10 Excellent

Eliza

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room, & good breakfast options.
Stayed 2 nights in Sep 2023
Response from Kate on Oct 6, 2023
Thank you for the great review! I'm so glad you found the hotel to be clean and staff to be kind. We hope to welcome you back again soon!

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Nice clean room.
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for a great review! So glad to see you enjoyed your stay and found our staff to be so helpful and kind. We look forward to welcoming you back next time!

8/10 Good

GEORGENE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Convenient. Good breakfast. Friendly.
Stayed 3 nights in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for your review. We are so glad to see you found the team to be friendly and enjoyed the breakfast!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this suite. Little kitchen with coffee, microwave and fridge - very handy. Quiet.
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for the outstanding review! We hope to welcome you back next time you're in the Boise area.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff made us feel like we were coming home.
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for the outstanding review! We are so glad to here the team made you feel at home; that's exactly how we want our guests to feel. Hope to see you again next time!

8/10 Good

Michael

Stayed 2 nights in Aug 2023
Response from Kate on Oct 12, 2023
Thank you for your review and choosing to stay with us. I hope to welcome you back next time you're in the Boise area!

4/10 Poor

Verified traveler

Disliked: Staff & service
Unorganized and Uninterested
I booked a King Room but was told upon arrival that they were out of king rooms and that the manager said they reached out to everyone affected. We never received any communication from the hotel. The room was musky and damp. Loud noises started at 4am and continued all morning until about 7am. Staff seemed indifferent when all of the issues were brought to their attention. I recommend going elsewhere when staying in Boise.
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for writing a detailed review of your recent stay. I would like to offer my sincerest apologies; this is not the experience I would want for any of our guests. I have shared your review with our team in an effort to ensure we are exceeding guest expectations. Thank you for choosing to stay with us and I hope to welcome you back again next time.

10/10 Excellent

Bret

Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for the great review, hope to welcome you back again next time!

10/10 Excellent

Kamie, Hooper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel often. We can always plan on a good night's sleep and a breakfast with a lot of food options.
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for the great review, hope to welcome you back again soon!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean room and nice breakfast
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for a great review, we are so glad to see you enjoyed your stay!

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great and very clean hotel
Stayed 2 nights in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for completing a review from your recent stay. I'm so glad to see you felt comfortable and enjoyed your stay!

10/10 Excellent

Melinda

Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for staying with us, we hope to welcome you back next time you're in the Boise area!

10/10 Excellent

DeVon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kate on Sep 29, 2023
Thank you for staying with us, we hope to welcome you back next time you're in the Boise area!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property easy access, clean and affordable. Wonderful staff and great breakfast
Stayed 3 nights in Sep 2023
Response from Kate on Sep 29, 2023
Wow, thank you for the outstanding review! We are so glad to see you enjoyed your stay and can't wait to welcome you back next time.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel in a great area!
Stayed 2 nights in Sep 2023
Response from Kate on Sep 5, 2023
Thank you for a great review. I hope to see you next time you're in the Boise area!

10/10 Excellent

Michael, Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2023
Response from Kate on Sep 3, 2023
Thank you for a great review. We hope to see you next time you're in the Boise area!

10/10 Excellent

Frythe

Stayed 5 nights in Aug 2023
Response from Kate on Sep 29, 2023
Thank you for staying with us, we hope to welcome you back next time you're in the Boise area!

2/10 Terrible

Suzanne

Traveled with partner
Disliked: Cleanliness, staff & service
We asked for room service every day we were there and received none. Staff was congenial when we wold ask for service but then very rude and mean when we asked why we couldn’t receive service. I feel we definitely did not get what we paid for.
Stayed 3 nights in Aug 2023
Response from Kate on Aug 29, 2023
Hi Suzanne, thank you for taking the time to share your experience with us. I would like to sincerely apologize for not exceeding expectations during your recent stay. I can imagine how frustrating that must have been for you. As a sign of apology, I have requested a refund through the third party you booked with for 20% off per night. They should be reaching out to you to confirm the refund. Thank you for choosing to stay with us and I hope to welcome you back for a chance to wow you on your next visit!