Ratings based on 1,149 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Hotel with just the Basics

Posted Nov 29, 2016
Pros: Cheap
Cons: A few extra would've been nice...like iron and ironing board.
This hotel just had the basics no extras and having a few extra would've made the stay a little nicer.
Comment from Hotel Management
Dec 1, 2016 by Yaimara C., Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Yaimara C. General Manager
2 out of 5
by A verified traveler from portland oregon

Just say No

Posted Nov 28, 2016
Pros: I didn't like anything about this hotel
Cons: All- the hotel was gross- my daughter found things under the bed (ie combs, socks) obviously not well taken care of at all.
Location: It's next to the airport- not too much of anything
No less than 17 hairs in tub, 4 hairs in sink. The blankets literally came from the 80's and were not even big enough to cover my two children that are 8 and 10. The lady who checked me in was extremely rude. I was woken up to the cleaning ladies next door yelling at each other, my husband had to go and ask them to be quiet at 7 in the morning. I absolutely would not even consider staying here again. No way.
1 out of 5
by A verified traveler

Posted Nov 26, 2016
Terrible rooms, it wasn't clean, drapes hanging off the hook, chairs with tears in them, and more. In the hallways & entry ways there were patches of mud where they attempted to fix it, but the plaster was falling off the walls. Super 8 motel use to have a high standard, it saddens me to see that that standard has fallen.I understand motels get older, but I feel things should be clean and look presentable.
Comment from Hotel Management
Nov 29, 2016 by Yaimara C., Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yaimara C. General Manager
1 out of 5
by A verified traveler from Kirkland, Etats-Unis d'Amérique

They don't allow cats!

Posted Nov 22, 2016
Pros: Front desk people were friendly
Cons: Cleaning/replacing the hallway carpets.
Location: Good location to freeway when passing through Boise.
Even though the listing on Expedia indicated that they take pets, when we checked they said No to cats and required that our cat stay overnight in the car. Temperature overnight was in the 30's and a good thing that he has a lot of fur. We already paid for the room so were forced to leave the cat in the car for the night. Other than the cat issue, the room was OK but the hallways smelled terrible. Definitely the carpets were in need of replacement or cleaning. As my wife reminded me you get what you pay for and this hotel had the best price in the area for the night. For a few dollars more we could have stayed at the Best Western (with our cat) and will do so next time.
Comment from Hotel Management
Nov 24, 2016 by Yaimara C., Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Yaimara C. General Manager
2 out of 5
by A verified traveler

Spend the extra money

Posted Nov 21, 2016
It would be money well spent to upgrade your hotel. The dollars saved is not worth the poor experience.
Comment from Hotel Management
Nov 24, 2016 by Yaimara C., Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Yaimara C. General Manager
5 out of 5
by A verified traveler from US

Posted Nov 14, 2016
Gray location. I was moving across country, did not care about attractions, just comfort! Which I found in this hotel!!
Comment from Hotel Management
Nov 23, 2016 by Yaimara C., Hotel Management
Dear Guest, On behalf of the entire team we will like to thank you for the positive feedback! If business or pleasure brings you back to Boise we hope to welcome you back. Safe Travels! Yaimara C. General Manager
3 out of 5
by A verified traveler from US

Mexico trip

Posted Nov 9, 2016
Location: close to airport
The hotel is fine for a one night stay; late arrival and early airline departure. Beds were OK, Staff were very nice and accommodating our early departure with some breakfast items. Room was small, but adequate for our needs. Small TV, but we did not want to watch anyway.
Comment from Hotel Management
Nov 26, 2016 by Yaimara C., Hotel Management
Dear Dave, Thank you so much for your feedback! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Safe Travels! Yaimara C. General Manager
3 out of 5
by A verified traveler

Posted Oct 30, 2016
The hallway should be vacuumed and cleaned. Wish there was an outlet by the table in the room to connect phone charger. The outlet by desk, two items plugged in, no room for anything else.
5 out of 5
by A verified traveler from Boise,ID Airport

Great location, the staff was wonderful! Perfect!

Posted Oct 28, 2016
Staff was very courteous & very happy with my 2 week stay! Continental breakfast was perfect!
Comment from Hotel Management
Oct 29, 2016 by Manager, Hotel Management
Deborah, Thank you for your "Super" 5 star review. We have been working hard and the staff always appreciates your feedback. Thanks again,
4 out of 5
by A verified traveler from US

Quick and easy

Posted Oct 28, 2016
Pros: Easy to find, comfy rooms, good enough breakfast.
Cons: More pillows, better breakfast selection
Location: Super easy to find off the interstate, across from an Applebee's and next to some gas stations so if you need anything its right there.
The check in was quick and easy, the daytime staff was friendly. However, when we went down at night for another pillow, the night staff was not as friendly, and informed us they had no extra pillows anywhere in the hotel, and it wasn't even full! So our firat two nights we only had three pillows in the room.
Comment from Hotel Management
Oct 29, 2016 by Manager, Hotel Management
Dear Amelia, Thank you for your great response to our survey. We have placed an order for additional pillows for our guests. I understand that sometime a little extra goes a long way. I will be guiding our evening staff to help them be the friendly helpful staff that we all should be. Thank you, Bill Code