I have never been so impressed or appreciative!
Posted Dec 17, 2016
The hotel is lovely, services great, location perfect, however, I cannot express in words the kindness shown by the wonderful the staff. Best told in a story: my stress level is making me forget their names which is terrible, but the restaurant manager, concierge at the time, and two servers at the restaurant were there when I set out for my interview. They were literally cheering me on. When I came back very emotional they were so sweet. The front desk team was also very kind in letting me extend my checkout and comfort me instead of shying away. Back in my room I heard a tap on the door saying there was something for me. Two of the cheerleading team brought me a caramel latte and two warm chocolate cookies! They gave me huge hugs and I cried some more with joy and appreciation! I will be back! And I keep my room key in my wallet as a reminder of true kindness. Thank you to the entire staff of the Grove. Professionals and just dang fine humans. Sincerely, Shannon "the Grateful Guest"