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Reviews of TownePlace Suites by Marriott Boise Downtown/University

2.5 out of 5
TownePlace Suites by Marriott Boise Downtown/University
1455 S Capitol Blvd, Boise, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 557 reviews" "
Rating 8 - Good. 167 out of 557 reviews" "
Rating 6 - Okay. 60 out of 557 reviews" "
Rating 4 - Poor. 23 out of 557 reviews" "
Rating 2 - Terrible. 13 out of 557 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Traveled with family
Close to BSU. Cleanliness was poor. Trash in hallway for 2 days. Asked staff a question and received a rude response. Will look at other hotels in the future.
Stayed 1 night in Apr 2024

6/10 Okay

sher

Liked: Cleanliness, property conditions & facilities
The following is my own personal experience. It took hours for the room to heat up and was probably the darkest motel room we've stayed in. Definitely needs more lighting and, in this weather, keep the thermostat on for rooms that you know will be occupied. I had ordered a king bed suite. Hotel staff had already given those rooms to their "steady" customers, and I was third party. I ask; "So it doesn't really matter what room I order and pay for? That I am stuck with whatever room you pick?" Basically, she said "Yes". (I am paraphrasing as I do not recall the exact words spoken.) The room they issued us had 2 Queen's without any real separation of bedroom/kitchen. But it was clean, and breakfast was satisfying. Definitely plusses!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffery

Stayed 1 night in Dec 2023

10/10 Excellent

Don, Villa Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Zowie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the campus and safe and clean with outstanding customer service!! Only blocks from hotels that are MUCH more expensive. This hotel is the best deal in town!
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023

4/10 Poor

Mikal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Entire trip was for daughter's athletic event and chose this hotell for pool/hot-tub for recovery...(not to mention wife's bad back, after 8 hour drive to Boise). Arrived to find it empty and staff dismissive...said Marriott closing all hot-tubs. Guess we wont' be staying at any Marriott's, ever again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location near Boise State and downtown Boise. The staff is very friendly and helpful and my room was beautiful and well-appointed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

J.D.

Liked: Staff & service, property conditions & facilities
Staff was super friendly and attentive. Room was clean.
Stayed 4 nights in Oct 2023

8/10 Good

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there just for the night. The room was clean, could use a deep cleaning though. The staff was excellent and very helpful. Quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sam

Stayed 3 nights in Sep 2023

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Trish

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great customer service!
Stayed 1 night in Sep 2023

10/10 Excellent

nicholas

Business traveler
Liked: Cleanliness, room comfort
Perfect place
The front desk was wonderful especially the female that worked in the evenings. Big smile and very polite and welcoming. I will be using this hotel for all future business trips in this area going forward.
Stayed 3 nights in Aug 2023

8/10 Good

TIM, LIVERMORE

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Rebecca

Disliked: Cleanliness, room comfort
The building is old the lights are dim the elevator is all the way at one end the door on the side did not work. It’s just an old building and needs some updating
Stayed 1 night in Aug 2023

6/10 Okay

jenafer

Traveled with family
Liked: Room comfort
Lampshades had make up stains .. room had a curry scent to it and no housekeeping our entire stay
Stayed 2 nights in Aug 2023

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean only every other day.
Stayed 2 nights in Aug 2023

8/10 Good

Don, Villa Park

Property worked well as it was near our son at the Vista
Stayed 3 nights in Jul 2023

8/10 Good

Chris, Ankeny

Stayed 2 nights in Jul 2023

10/10 Excellent

Jesumene

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
The hotel was clean and easy check in.
Stayed 2 nights in Apr 2023

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Candi

Stayed 1 night in Jun 2023

6/10 Okay

Nick

Stayed 1 night in Jun 2023

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2023

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A go to for us when we are in Boise. Clean rooms, happy employees and location is hard to beat. Close enough to downtown to walk or scooter and so close to so many touristy venues like the zoo and art museum. Highly recommend
Stayed 4 nights in Apr 2023

6/10 Okay

Shawnee

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Room I booked, the air didnt work in the bedroom. That was diappointing. They did upgrade us to a bigger room because of that flaw. The air is super finicky in the room. There also was one night there was no parking because their lot was full. The weekend manager was very accomadating and friendly.
Stayed 3 nights in Apr 2023

8/10 Good

Julia

Stayed 2 nights in Apr 2023

10/10 Excellent

Kevin Shinichi

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Easy walk arounf town and university. Friendly and helpful staff. Clean facility and rooms. Great breakfast. has small pool and work out room. Meeting space. great overall location.
Stayed 3 nights in Apr 2023

8/10 Good

Tina

Stayed 1 night in Jan 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Breakfast, front desk courtesy, room was clean except for maid forgot to empty trash cans - we did not complain as they were generous and gave us a 2pm check out time..
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
We book a stay to spend time with family in the area. The staff greeted us promptly and was very friendly. The room was everything promised. I loved how comfortable the bed and pillows were. It made for a good night sleep. The only thing I could complain about was the breakfast. They had the usual offerings which was okay but the bagels weren’t split with no knife or anything to split it. The fruit was all over ripe and old and should have been thrown out. Other than that everything was perfect.
Stayed 2 nights in Dec 2022

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, room comfort
Awesome
Excellent
Stayed 2 nights in Nov 2022

2/10 Terrible

Ronda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pipe burst..no water and no compensation for no water.
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Steve

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, clean, convenient and comfortable.
Stayed 1 night in Oct 2022

10/10 Excellent

Tracy

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great!
Staff were amazingly kind and helpful. Room was clean. Breakfast was great - only recommendation would be to add more fresh fruit.
Stayed 1 night in Sep 2022

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Front desk was really friendly and helpful. Great location and property
Stayed 3 nights in Sep 2022

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness, amenities
The TV kept pixelating and two of the lights in my room didn't work so I came back at the end of the day to a pitch black room
Stayed 2 nights in Aug 2022

10/10 Excellent

Eryn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very kind staff
Stayed 1 night in Aug 2022

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Anne was amazing, front desk. She shared about her son and explained her moose tattoo with sun glasses.. amazing lady
Stayed 1 night in Jun 2022

8/10 Good

Patricia

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Robin

Stayed 1 night in May 2022

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness
Stayed 4 nights in May 2022