Bolanos de Calatrava Vacations from $952

I’ve stayed here for a week. The staff was a great

This is an architecturally beautiful, clean, and well maintained hotel in the heart of Madrid. The location is the real value of this hotel. The rooms are comfortably sized for 2 people in center of the city. There are plenty of food, shopping, and transportation access within steps of the front door. Don’t expect luxury, door men, or daily fresh cut flowers in the lobby, but this is a great hotel with all amenities that one would need for a trip to Madrid. We would stay here again on our next visit to Madrid.

Great position though very variable experience of the staff including poor service in the restaurant and spa.

Excelente Location, friendly staff, great breakfast

Great location and helpful staff. Upgraded to a suite. The hotel needs a refresh, but it does not really detract from being good. One thing that was annoying was the housekeeping was subpar. One day the raised the A/C thermostat and open a window. Another day they accidentally unplugged the refrigerator. Another day they took the room entry card that is left in a slot next to door to keep lights on. Had to go to lobby to get another one. Another day they took the washcloths (which were not standard in the towels provided and thus we had to reuedt them) that we requested. Another day they did mot fill bidy gel bottle in shower and i had to go to front desk to request another one. Nothing too serious but annoying. I asked to speak to management about it, but no one talked to me even though front desk indicated they would. This is why I cannot provide 5 stars.