Ratings based on 212 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Surrey

Hotel just off the A19 and close to Boldon

Posted Nov 7, 2017
Pros: A lovely modern hotel, with friendly staff and decorated to a high standard.
Cons: We prefer a freshly-cooked hot breakfast as some of the food was cool. Also, we feel that it would save on food wastage.
Location: There is a decent pub (the Story Book), and a cinema, within walking distance. It is only a 15-minute drive to the coast at Marsden Grotto.
The staff were very welcoming and the room was perfect for what we needed. It is very close to the A19 with good links to the motorway network.
Comment from Hotel Management
Nov 13, 2017 by Business Development Manager, Hotel Management
Dear Phil, Thank you for taking the time to review our hotel. Our teams will be delighted to hear your positive words. Here at QHB we pride ourselves on the high level of service we deliver and we use such feedback to constantly improve the services we offer. I hope’ll chose to stay with us again in the near future. Best Wishes Carl Wilkinson Business Development Manager
3 out of 5
by A verified traveler from West Midlands

Clean, Modern Hotel

Posted Sep 12, 2017
Pros: Food, Bed and linen.
Cons: Basic maintenance of room equipment.
Location: Short drive to the sea, Gateshead quays and Newcastle. Close to Nissan plant for business users.
The hotel is modern. The room was clean with nice crisp sheets and a good bed. Slightly let down by poor maintenance - faulty toilet flush push, extractor fan not working and loose window catches. Food quality was very good - both evening meal and breakfast. However, being in the restaurant at a busy time (the night before the Great North Run and during other live entertainment) meant some staff couldn't cope. In the confusion our meal orders were lost and we waited over an hour for food.
Comment from Hotel Management
Nov 3, 2017 by Carl Wilkinson, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay here at the Quality Hotel Boldon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to read that your experience problems with the facilities in your room. I will pass your comments to our Maintenance Manager to investigate the problems. We're currently investing in replacement windows in all of the guest rooms and this should be complete early next year. Hopefully you will have the chance to experience these improvements next time you stay with us. Great North Run weekend is our busiest period of the year and while we staff the hotel appropriately it is challenging to meet the additional demand, I'm sorry that this impacted on your experience of our restaurant. Sincerely, Carl Wilkinson Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Excellent hotel for the Great North Run, taxi only

Posted Sep 11, 2017
Good value, well located for Newcastle and South Shields via Metro. Staff friendly and helpful
Comment from Hotel Management
Nov 3, 2017 by Carl Wilkinson, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay here at the Quality Hotel Boldon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carl Wilkinson Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 30, 2017
Staff are very friendly and the hotel is very close to the cinema and a few restaurants which helps. Food menu in the hotel doesn't have much variety but does taste great! Gym is tiny and very busy! Will definitely come back
Comment from Hotel Management
Sep 1, 2017 by Carl Wilkinson, Hotel Management
Dear Valued Guest, Thank you for your positive feedback. I will share you comments with our team. Kind regards Carl Wilkinson Business Development Manager
5 out of 5
by A verified traveler

Recommend

Posted Aug 30, 2017 on Hotels
Excellent hotel, really good facilities and convenient location. Room AC wasn't very good though.
Comment from Hotel Management
Sep 1, 2017
Dear Valued Guest, Thank you for your positive feedback. I will ask our Maintenance Manager to investigate your comments regarding the air conditioning unit in the guest room as a matter of urgency. Best wishes Carl Wilkinson Business Development Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton

Great hotel

Posted Aug 26, 2017
Quality hotel, very clean, great facilities. Very friendly staff
Comment from Hotel Management
Sep 1, 2017 by Carl Wilkinson, Hotel Management
Dear Valued Guest, Thank you for your positive review. I will share your feedback with our team. Kind regards Carl Wilkinson Business Development Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Aug 23, 2017
The hotel staff were amazing they went out of there way to accomodate myself and family especially the staff on reception
Comment from Hotel Management
Aug 25, 2017 by Carl Wilkinson - BDM, Hotel Management
Dear Valued Guest, Thank you for your kinds words about our team @QHB. I'm delighted they looked after you during your stay and I hope you we're able to look after you and your family again soon. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Teesside

Good location, smart hotel

Posted Jul 30, 2017
Pros: Good location, convenient for surrounding places of interest
Cons: N/a
Everything was great. Friendly staff, clean rooms with comfy beds, would use again.
Comment from Hotel Management
Aug 4, 2017 by Carl, Hotel Management
Dear Jules, Thank you for your positive feedback, I'm glad you like Quality Hotel Boldon and we look forward to welcoming you again soon. Kind regards Carl Wilkinson Business Development Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, friendly staff and very clean

Posted Jul 3, 2017
Stayed at the hotel for a wedding, they accommodated the wedding and guests very well.
Comment from Hotel Management
Aug 25, 2017 by Carl Wilkinson - BDM, Hotel Management
Thank you for your lovely review. I'm delighted you enjoyed your stay with us and we look forward to welcoming you again in the near future. Best wishes
5 out of 5
by Jonathan Richard

This traveler left a rating score only Posted Jun 29, 2017 on Hotels