Ratings based on 347 Verified Reviews

3.7 out of 5
67% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 30, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from Troy, MI, USA

Nice hotel

Posted Apr 5, 2018
Nice hotel, gave us an apartment since we were four people. Breakfast was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recently refurbished apartment

Posted Mar 27, 2018
The apartment was really nice and well equipped. Only recommendation would be that after checking in someone takes you to your apartment (it was in a different building and the street numbers are hard to follow).
2 out of 5
by A verified traveler from london

Expecting more

Posted Feb 21, 2018
Whe i book an hotel is becouse I expect an hotel experience. Otherwise I would go to a b&b or book with rbnb. Staff would not pay any attention. They are just busy with day to day customers and blaming how busy they where the day before b
5 out of 5
Recommended
for Couples
by A verified traveler

Winter Break

Posted Feb 11, 2018
The hotel was clean, efficient and not expensive......we will go back.
3 out of 5
by A verified traveler

This hotel has a problem with theft

Posted Jan 28, 2018 on Hotels
While the hotel’s appearance was pleasant, I unfortunately had a trouble with theft. I had a watch and a bracelet, that I chose to keep in my bag in the hotel, as I believed them to be safe. However when I returned home I found both to be missing, very odd considering neither item left my hotel room and that I had kept them in a zipped bag within my suitcase. Hoping for the best, I emailed the staff asking if they had found either the watch or bracelet, to which I received a very curt email saying that nothing had been found. I can therefore only assume that whatever staff had been given access to our rooms, for cleaning etc, may not be trustworthy. Because of the poor way this situation has been treated and bare minimum effort of the staff, I would not suggest staying here.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Clean and comfortable, a 10 minute walk to the station.
5 out of 5
Recommended
for Everyone
by A verified traveler from colchester

Posted Nov 27, 2017
Excellent hotel close to city centre Very clean View over the Arno but not a room with a view