Junior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, desk
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Reviews of Best Western Plus Tower Hotel Bologna

4 out of 5
Best Western Plus Tower Hotel Bologna
Viale Lenin, 43, Bologna, BO

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 433 reviews" "
Rating 8 - Good. 157 out of 433 reviews" "
Rating 6 - Okay. 33 out of 433 reviews" "
Rating 4 - Poor. 7 out of 433 reviews" "
Rating 2 - Terrible. 8 out of 433 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Loredana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good room clean would book again
Stayed 2 nights in Apr 2024
Response from Graziano Pontarelli, Front Office Manager on Apr 17, 2024
Dear Loredana,We are delighted to read your amazing review about our our hotel, thanks a lot! We truly hope you will come back soon, sincerely, Graziano Pontarelli, Front Office Manager

6/10 Okay

Carla

Traveled with partner
Liked: Cleanliness
Positives: The staff were friendly and the room was big and lots of storage. Negatives: The restaurant menu was the same for our rntire stay and it became boring as there wasnt much choice. The bed sheets were too thin and and therefore i was too cold at night. The pillows were too thick or too t thick or too thin and not xomfortanle.
Stayed 4 nights in Feb 2024

10/10 Excellent

Luigi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very clean.
Stayed 6 nights in Jan 2024
Response from Graziano Pontarelli, Front Office Manager on Jan 30, 2024
Dear Luigi, thank you for sharing your impressions on your stay at our hotel. Your feedback is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service. Looking forward to serving once more your lodging needs, our kind regards, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Sydney Denis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed four nights. We had a car, so I wanted a place close to Bologna and close to major highways (for daytrips). Great place! It's 15 min to the major parking at Bologna (Plaza VIII) and convenient for day trips to Ravenna, Rimini, Modena, Parma, Ferrara, etc... Highly recommend.
Stayed 4 nights in Jan 2024
Response from Graziano Pontarelli, Front Office Manager on Jan 28, 2024
Dear Sydney,thanks a lot for your positve review about our hotel!We agree with you, it's so nice to rest in the peace of our location, (but at the same time so close to the main attractions of the surroundings).Hopefully, you will stay here again.Sincerely, Graziano Pontarelli, Front Office Manager

6/10 Okay

Enrico, Long Island City

Traveled with family
Disliked: Amenities, property conditions & facilities
Outdated property with stains all over the floors. All the equipment in the gym was malfunctioning and was most definitely a safety hazard. The front desk staff was very formal and not welcoming. It was a decent location for one night but I will not be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

yesim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 4 nights in Nov 2023
Response from Graziano Pontarelli, Front Office Manager on Nov 23, 2023
Dear Eric,thank you so much for your feedback and for your nice words! All our staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to exceed your expectation. We look forward to welcome you soon again at Bologna, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Staff were so nice and friendly. Buffet breakfast was fantastic - such variety and a great price. While the property is great the carpets are worn - just need an update. Definitely recommend
Stayed 2 nights in Nov 2023

10/10 Excellent

Isabell, Wildlight

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night while visiting Bologna. Takes about 15min from the airport and about 20min to the train station in Bologna where you can park to visit the city.
Stayed 1 night in Nov 2023
Response from Graziano Pontarelli, Front Office Manager on Nov 7, 2023
Dear Isabell,thank you for sharing your positive feedback about our hotel.It's nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We truly hope you could come back again in the future,sincerely, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Christian

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Ariel, Carolina

Stayed 1 night in Sep 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport
Stayed 1 night in Sep 2023
Response from Graziano Pontarelli, Front Office Manager on Oct 2, 2023
Dear William,thanks a lot for your positive review about our hotel!It's nice to read you appreciated the peace of our location (but at the same time so convenient to reach airport).Hopefully, you will stay here again.Sincerely, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Decent enough hotel - the staff were friendly and helpful and it was clean. Reception staff were very friendly. My only grumble is that check-out is at midday but it was noisy from about 9am onwards with the cleaners in the corridors talking loudly and moving furniture around in nearby rooms. I understand that rooms need preparing for future guests, but I do wish it could be done quietly. It makes it impossible to relax otherwise.
Stayed 1 night in Sep 2023

10/10 Excellent

David, Palmyra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel not too far from the old part of town.
Stayed 1 night in Sep 2023
Response from Graziano Pontarelli, Front Office Manager on Sep 15, 2023
Dear David,we are happy to see you found value and comfort in your stay. Thank you for sharing your experience. Hopefully, you will stay here again.Sincerely, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Brasilia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jul 2023
Response from Graziano Pontarelli, Front Office Manager on Jul 21, 2023
Dear guest,we are happy to see you found value and comfort in your stay. Thank you for sharing your experience. Hopefully, you will stay here again.Sincerely, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Stanley, Los Angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here twice and enjoyed our stays. The staff were friendly and the free breakfast was excellent. The rooms were spacious and clean. The facility looked older but was updated (including our room). Minor quibbles - restaurant was closed and bistro service was ok. Dining options nearby were limited.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Camila

Stayed 3 nights in Jun 2023

10/10 Excellent

Frank J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bologna
Hotel is a little old but comfortable close to restaurants and bus stops and a super supermarket we were lucky and got upgraded to a family room Would definitely stay there again
Stayed 3 nights in Jun 2023
Response from Graziano Pontarelli, Front Office Manager on Jun 19, 2023
Dear Frank,thank you for sharing your positive feedback about our hotel.It's nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We truly hope you could come back again in the future,sincerely, Graziano Pontarelli, Front Office Manager

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Norman

Traveled with family
Disliked: Cleanliness, staff & service
The actual room for which we were paying was dirty. The carpet was stained and torn in spots. Dust had accumulated unchecked in corners. In short, the room was disappointing by US Best Western standards. While some of the staff were pleasant and helpful, at least a couple seemed to be, by nature, unusually surly. Although we had no disputes and exchanged only a few innocuous sentences with her, one staff member at the front desk was the most unpleasant person -- not just to us, but to everyone, at least non-locals -- we met on our travels. It is striking how some hospitality chains employ, in customer contact positions, people who are, by nature, unusually ill-suited to the role or do not like people, who just do not believe in being pleasant, or even slightly friendly. I watched the woman to whom I am referring interact with others, and at least with all non-Italians she was brusque and rude to everyone. It was not a momentary or passing mood issue, because she was surly in the evening and the next morning, all day without any mitigation. Various parts of the hotel and amenities were closed; food was generally not available nearby. At times the whole facility seemed like it was operating at a bare minimum level, barely staying open, and staff seemed unhappy about even that.
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Traveled with family
Liked: Amenities, property conditions & facilities
Everyone was very friendly and attentive.
Stayed 1 night in May 2023
Response from Graziano Pontarelli, Front Office Manager on Jun 11, 2023
Dear Laura,thank you so much for your feedback and for your nice words! All our staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to match your expectation. We look forward to welcome you soon again at Bologna,Graziano Pontarelli, Front Office Manager

10/10 Excellent

Werner

Stayed 5 nights in May 2023

4/10 Poor

Catherine

Traveled with family
Disliked: Staff & service, property conditions & facilities
Two small elevators to service 25 floors-do the math. Reception Staff not helpful. Geat breakfast for 6eu
Stayed 2 nights in May 2023

10/10 Excellent

Pieter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money. Wonderful cocktails!!
Stayed 1 night in May 2023
Response from Eleonora Smorlesi, Resident Manager on Jun 5, 2023
Dear Pieter, thank you for sharing your impressions on your stay at the Best Western Plus Tower. Your feedback is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service. Looking forward to serving once more your lodging needs, our kind regards, Eleonora Smorlesi, Resident Manager

10/10 Excellent

ANDREW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on Sunday evening. And i had to order food from outside. I expected to be able to at least order dinner a la carte
Stayed 1 night in May 2023

8/10 Good

Jason, Cohutta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked close to downtown Bologna, underground parking and very friendly front desk staff. Didn't like that we couldn't eat lunch in the restaurant because they had a buffet set up for meeting guests only so we had to leave the property to get a meal. Part of selecting this hotel was an on-site restaurant.
Stayed 2 nights in May 2023

8/10 Good

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bologna business trip
Nice clean hotel, very pleasant staff and English speaking as well
Stayed 2 nights in Apr 2023
Response from Eleonora Smorlesi Resident Manager on May 5, 2023
Dear Dale,We are delighted to read your positive review about our hotel, thanks a lot! We truly hope you will come back soon, sincerely, Eleonora Smorlesi, Resident Manager

10/10 Excellent

Maaike

Stayed 1 night in Apr 2023

8/10 Good

Stuart

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2023
Response from Eleonora Smorlesi Resident Manager on Mar 27, 2023
Dear guest,thank you so much for your feedback and for your nice words! All our staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to match your expectation. We look forward to welcome you soon again at Bologna.Eleonora Smorlesi Resident Manager

10/10 Excellent

Michael G

Stayed 2 nights in Mar 2023

8/10 Good

Kathleene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff. Great rooms, very nice breakfast good location.
Stayed 3 nights in Feb 2023
Response from Eleonora Smorlesi Resident Manager on Feb 21, 2023
Dear Kathleene,Thank you so much for your kind review! We look forward to welcoming you back to our property again in the future. Sincerely, Eleonora Smorlesi Resident Manager

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 4 nights
Stayed 4 nights in Feb 2023
Response from Eleonora Smorlesi Resident Manager on Feb 21, 2023
Dear Kathy, Thank you for leaving your positive feedback. We look forward to having you as our guest again. Best regards, Eleonora Smorlesi Resident Manager

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't love was the restaurant.

6/10 Okay

Orcun, Kirkland

Traveled with family and small children
Disliked: Property conditions & facilities
Dated property that was not maintained well. Windows facing hvacs, room next to elevator. Great perk of booking through Expedia...
Stayed 1 night in Oct 2022

10/10 Excellent

Jeanne, Los Angeles

Stayed 1 night in Nov 2022

8/10 Good

Chiho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Gerardo De

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Response from Eleonora Smorlesi Resident Manager on Nov 6, 2022
Dear Gerardo,thank you for taking the time to review your stay at the Best Western Plus Tower.We want our Guests to feel recharged and inspired and we are delighted to have hit the mark on your visit!We would love to have you with us again! Sincerely, Eleonora Smorlesi Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very quiet. Breakfast was great!
Stayed 1 night in Sep 2022
Response from Eleonora Smorlesi Resident Manager on Sep 30, 2022
Dear Andrea, thank you so much for your amazing review! It's such a pleasure to read how much you loved your stay with us. It will be an incredible pleasure to welcome you again in the future, sincerely, Eleonora Smorlesi Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay for the 2 of us. We reserved a king bed room, and chose the smart package. Clean room and the breakfast buffet was good too. The staff were friendly. We had to get a taxi almost everywhere though, it's off the highway outside of the city center but the staff were always willing to order us a taxi right away. We enjoyed our stay overall.
Stayed 3 nights in Sep 2022

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary bottle of wine was not given to us and the coffee machine for complimentary coffee was broken. Bottle of wine should have been in the room and guest should of been offered complimentary coffee at the bar.
Stayed 2 nights in Aug 2022

10/10 Excellent

PATRICK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We have never been disappointed with Best Western Plus. It is consistent with cleanliness, service and all needed amenities.
Stayed 1 night in Aug 2022
Response from Eleonora Smorlesi Resident Manager on Aug 14, 2022
Dear Patrick, Thanks so much for your kind comments shared on our hotel. We always try our best to create a memorable experience for our Guests and we are delighted we were able to hit the mark during your visit. We truly hope to see you soon again, sincerely, Eleonora Smorlesi Resident Manager

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

kulvir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2022
Response from Eleonora Smorlesi Resident Manager on Jul 12, 2022
Dear guest, thank you for your positive review. We really hope we can have you again as our guest. Best Regards, Eleonora Smorlesi Resident Manager

10/10 Excellent

Maja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best accommodation from my overall trip in Europe. We actually had two rooms and a huge bathroom and it was very comfortable, clean and convenient. We had a car to get us to the city centre so I can't comment too much on transportation. Highly recommend staying here!
Stayed 2 nights in Jun 2022
Response from Eleonora Smorlesi Resident Manager on Jun 25, 2022
Dear Maja, Thank you for taking the time to review your stay at our hotel! We are very happy to hear you had the possibility to appreciate the value of our service. Guests’ satisfaction is the goal of our job and we're glad to have lived up to your expectations. We would love to have you with us again! Warmest Regards, Eleonora Smorlesi Resident Manager

10/10 Excellent

Uchida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, location is not so good if you don’t have a car
Stayed 2 nights in Jun 2022