Hotel has terrible security system. Please think carefully before you book this hotel!!!!
My friend's bag was stolen in-front of hotel checking counter / lobby area on 12th Nov 2016 morning. The professional thief ( in group) are very active in the lobby and seeking any possible target.
We were distracted by a black lady and then the bag disappear just few seconds. Hotel has no any security cameras....any hotel stuff did nothing help. We have to go to police station by ourselves.
we thought we are safe in the hotel....
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
we are extremely sorry to read your words on your stay here and we are sorry that your experience was conditioned by this episode.
The case of the theft you reported concerns one of your colleagues, who received all the necessary assistance by our staff, who did their best to help him, also proposing to call the Italian police. By law, hotel is responsible for thefts only if the stolen items are in custody and your colleague’s bag was not. Your colleague knows that we are at complete disposal if he need assistance.
We take great care of our guests’ safety and we will bring a civil action against the thieves.
We remain at your disposal.