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Reviews of Hotel Donatello

3 out of 5
Hotel Donatello
Via dell'Indipendenza 65, Bologna, BO

Reviews

7.2

Good

Rating 10 - Excellent. 61 out of 368 reviews" "
Rating 8 - Good. 159 out of 368 reviews" "
Rating 6 - Okay. 96 out of 368 reviews" "
Rating 4 - Poor. 35 out of 368 reviews" "
Rating 2 - Terrible. 17 out of 368 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Bogdan

Liked: Cleanliness, staff & service
I chose this hotel for it's proximity to the train station (and the airport via Marconi Express), as well as the bus line I used to commute. Besides that I also really liked the closeness to the historic center. There was no hot water for the first two days.
Stayed 6 nights in Dec 2023

8/10 Good

Sean, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was cheerful and welcoming. There were enough electrical outlets to charge my iPhone at night and the WiFi was fine. The single bed mattress was very soft at the edge where the guest first sits to roll into bed. The breakfast buffet was good. The location is a short walking distance to the central train station. The location is walking distance to the central historic center and buses for the central historic center are on the same block. The room decoration seemed mismatched over time, particularly the bathroom sink's vanity which was bizarre, trying unsuccessfully to be chic. There was storage for my luggage at early arrival and at departure.

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked - Breakfast buffet - very good. Location - excellent. 24hr/day front desk. Dislike - luke warm hot water, non functional bidet.
Stayed 2 nights in Nov 2023
Response from Giada on Nov 4, 2023
Dear Mr. Bryan,many thanks for your great review! Hoping to see you soon again.Best regardsGiada

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet hotel within walking distance of downtown. The staff are very friendly and helpful. The only real problem is that the rooms are tiny and barely big enough to fit more than one person per room. Even with two small suitcases, there's only room to open one suitcase. Great restaurants nearby.
Stayed 3 nights in Sep 2023
Response from Giada on Nov 27, 2023
Dear Mr. Robert,we would like to thank you so much for such a good review! We are really happy to know you liked our Hotel! Hoping to see you soon again,best regardsGiada

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Location, location, location. The hotel is good but its location between the main historic square and the train/bus station makes it ideal.
Stayed 3 nights in Sep 2023
Response from Olga on Sep 21, 2023
We thank you very much

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Our stay was good, the hotel, staff etc were nice. One complaint we had was that on the website it states parking is available but the hotel does not offer free parking and this was one of the reasons I booked this hotel. The parking garage is close to the hotel and charges €25 a day.
Stayed 2 nights in Jul 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Kamran

Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, close to everything
Stayed 3 nights in Feb 2023

8/10 Good

THOMAS ANDREW, NAGASAKI

Business traveler
Liked: Cleanliness, staff & service
The front desk staff was very friendly, helpful.
Response from Giada on Jan 8, 2023
Dear Mr. Thomas,many thanks for your kind review!Hoping to see you again,best regards

2/10 Terrible

Oliver

Stayed 1 night in May 2022

8/10 Good

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to restaurants and only a short walk from the main sights. a nice hotel with friendly staff
Stayed 2 nights in Mar 2022

8/10 Good

Melanie

Traveled with family
Liked: Property conditions & facilities, room comfort
We appreciated how close we were to the train station.
Stayed 1 night in Dec 2021

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Central Location
Really good location close to station. Friendly helpful staff
Stayed 1 night in Nov 2021

4/10 Poor

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to improve its covid hygiene
It came up short on its post-covid hygiene. Dirty sheets, prehistoric (unwashed) blankets and alien hairs all in evidence. The receptionist was surly and unapologetic when we fed back politely. It needs to up its game.
Stayed 1 night in Nov 2021
Response from Hotel Donatello staff on Nov 9, 2021
We are sorry thyat happened an unpleasant event to you but we do not understand as everything is washed and brought by an industrial laundry and all the covid hygiene terms are assured.

8/10 Good

Farzaneh

Liked: Cleanliness, staff & service, room comfort
Beautiful Bologna
Like the service. Very friendly staff. Just needed some Remodling and updates.
Stayed 4 nights in Aug 2021
Response from Giada on Sep 3, 2021
Dear Farzaneh, many thanks for your great review! Hoping to see you again soon. Best regards Giada

10/10 Excellent

Brintha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service
European 2.5-3 stars
The AC didn’t really work in my room. During a hotel Italian summer this was a bit of an issue. Otherwise the location and facilities were good. Staff is friendly, if not a little handicapped by the limitations of the hotel.
Stayed 3 nights in Jul 2021
Response from Giada on Aug 3, 2021
Dear Sir/Madame, we are sorry if in your room the A/C didn't work properly. We thank you for your review and We hope to see you soon again. Best regards

4/10 Poor

Ian, New Zealand

Due to Covid-19 restrictions I was unable to travel and stay at the hotel. There is a no cancellation policy so I will not book this hotel again in the future.
Stayed 3 nights in Sep 2020
Response from Hotel Donatello staff on Sep 27, 2020
Dear Mr, the hotel has various types of cancellation policies as every hotel of the world. You have chosen a not refoundable rate because it was convenient. During the italian lockdown there's been a decree which guaranteed the voucher valid for one year. Now there is no longer that type of decree and those who do not travel cannot request a refund of the non-cancellable policy and not even a voucher.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location, and breakfast
The lady at the front desk was very helpful and nice. Hotel is walking distance from the bus station, train station, and the middle of the city. I would highly recommended and i would definately stay here again.
Stayed 2 nights in Jan 2020
Response from Giada on Aug 3, 2021
Dear Mr. Eduardo, We are glad to read your great review! Hoping to see you again soon, best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

8/10 Good

km, Canada

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Nice location. Room pretty warm with no way to cool. Not unusual in Europe, however. Had a room with triple bed. Smallish, but it works.
Stayed 1 night in Sep 2019

8/10 Good

Domenico

Stayed 1 night in Aug 2019

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Well positioned hotel with easy walking distance to Centro Storico and Railway Station. Very convenient 24hr reception. WiFi worked with no problems. I did not eat the breakfast as I had alternate arrangements. Only issue I had was despite requesting a double bed I got two singles joined together which I didn’t find a comfortable alternative. This would possibly put me off staying here again but mightn’t be a problem for a lot of people.
Stayed 5 nights in May 2019
Response from Hotel Donatello on Jun 27, 2019
Dear Mr, we have also matrimonial beds and not only twin beds. But a simple request of double doesn't mean a big mattress. You must specify it in case you will come back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Friendly staff small lounge could benefit from a drinks machine and outside could would look great if pressure washed
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently situated just in historic district but close to railway and bus station. Staff very friendly and helpful.
Stayed 3 nights in May 2019

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Carrie, Glasgow, Scotland

Traveled with group
Liked: Cleanliness
The staff at Hotel Donatello were incredibly warm and friendly and would always give us as much help as we needed. The room was very comfortable and breakfast service was also great.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and excellent location
A small, comfortable and clean hotel in a very convenient location. Amenities as expected for a three-star hotel. Lovely staff and decent breakfasts. Really, the only negative is that the prices here, and in all hotels in Bologna for that matter, skyrocket to ridiculously high levels during the annual Cersaie trade fair (September), and we need to be there for that so we are captive to them. Having to pay $400 per night for a room in hotel of this level, as we did, is outrageous.
Stayed 3 nights in Sep 2018

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
The hotel was very standard. Location was great right in the heart of town. Bed was very uncomfortable and not many amenities but we’d stay here again.
Stayed 1 night in Sep 2018

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at Hotel Donatello. Very friendly staff and the room was immaculate. The hotel is located centrally with only a few minutes walk to local amenities.
Stayed 1 night in Aug 2018

6/10 Okay

c

Liked: Cleanliness
Bologna holiday
Rather impersonal hotel. Information given in the hotel leaflet about the bus to the airport was completely out of date, The food at the Caffe del Rosso restaurant (5 min away) was good.
Stayed 2 nights in Jun 2018

2/10 Terrible

Mr, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioned
Air conditioned not working, had to ask reception FOUR times, in the last they told me they couldnt do nothing! 32 celsius/90 fahrenheit. Could not sleep because of the heat. TERRIBLE!
Stayed 1 night in Jun 2018

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for Me!
Wouldn't stay again however the Staff were great.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The regular receptionist was (as previously) excellent nothing was too much trouble, she was friendly and informative. Only slight downside was the single room 105, bathroom the toilet presented a 'challenge' to actually sit on it as your nose touched the wall!!! but clean and all other facilities good.
Stayed 2 nights in May 2018

6/10 Okay

Lola, Los Angeles

Fine hotel near train station. One of the staff was not very nice. Hotel could offer more amenities like Kleenex tissue and extra towels.
Stayed 2 nights in May 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location in Bologna. Within easy walking distance of the train station, shopping and cultural facilities.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Clean and simple hotel. Rooms not quite spacious and air conditioning hadn't been activated yet so had to open windows, which meant a lot of road noise.
Stayed 3 nights in Apr 2018

2/10 Terrible

Fabrizio

Disliked: Cleanliness, property conditions & facilities, room comfort
I am still waiting to be contacted by hotels.com also. We booked a room for 2 adults, a 6 year old and a 5 month old baby. We paid £106 and for the same night a double room was priced at £60. We were stuffed into a double room. £ camp beds with around 20cm space between them, one pushed up against the wardrobe and the bedside table which had been put under desk, so we couldn't use these facilities to put our luggage away. Cot placed at end of one bed, with a manky woolen blanket used as a mattress (suffocation hazard). Our luggage blocked the only exit to the room as we couldn't use wardobe. i had to open siutcases in the bathroom as it was the only floor space where it was possible. Feel well and truely ripped off. For £20more we usually stay in a 4 star hotel near the station, with double the space in the room, but unfortunately they didn't have any rooms to accomodate us. In reality, neither did this hotel. Awaiting contact from hotels.com. Wish I could attach photos. Nothing like the pictures on here. Just noticed I can.

8/10 Good

Ozgur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Location was really good. Close to city centre and university district where you can find all the bars and stuff
Stayed 2 nights in Mar 2018

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Room comfort
A basic hotel. Staff and location very good, but rooms dated and beds not great but price was very cheap
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2017

8/10 Good

Bartosz , London. Also Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location perfect, cleaness!
Located perfectly, local market round the corner. 10 minutes walk to various attractions including local restaurants-go for them into right part of Bologna map. Those who like more space should book double bedroom. My single was right for 1 night, very clean however some after painting signs should be removed. Excellent bathroom and spot on clean Don't expect views from your window. Hotel is located in the middle of busy centre It felt safe, close to come back to after night out More stars hotel was double the price at the time of booking I'm happy with my choice
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice folks, very aged and grim room.
The staff were very nice and professional and their check-in time is conveniently early. The condition of the hotel is quite dated and dingy. The room was acceptable (we're not that picky), but it was not nice at all and the carpets seemed very old and dirty. The room had no windows except a skylight and was quite small. The location of the hotel is great, but there are many others nearby that are nicer. We've stayed in Bologna many times and will again, but we will choose any of the other hotels we've used in the past.
Stayed 1 night in Jul 2017

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

fran, uk

Liked: Staff & service
City break
Easy access for our needs. Aircon needs fixing in the room we had
Stayed 2 nights in May 2017

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Randy S., St Petersburg, FL

Liked: Cleanliness, staff & service, property conditions & facilities
OK hotel on VERY NOISY main street
Nice room -- small but nice and clean, updated, nice bath. But ruined by the incredibly noisy and busy street right outside the window. Noisy all night long. It's the main drag into downtown and always busy. Maybe other rooms in the hotel aren't affected as much as mine was (first floor, corner) but who knows? I discovered there are LOTS of comparably priced hotels nearby on quiet streets, so why stay here again? I chose it for the location, but the others also are well located. Bologna Centro is very easy to get around. Oh, and the WiFi is not so good either, on again off again. And the included breakfast was, at best, a 3 out of 5. So, not a terrible experience, but not an especially good one either.

4/10 Poor

Guido, Los Angeles

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Older, noisy
In the center of the city, but the main street is noisy. Can't leave the windows open at night. The rooms walls are thin, and you can hear noises coming form the 'neighbors'. Old design, not roomy, but clean...although I have an aversion to bed covers....that probably never get cleaned. Breakfast buffet is basic. On plastic lawnchairs, but OK.

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort