Ratings based on 739 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Nice hotel right across from train station

Posted May 21, 2017
Location great as across from train station and close to shops, but quite expensive. Lighting and shower/bath setup in bathroom was poor. Bed was too soft and had a big uncomfortable seam in the middle. Facing the garden was nice. Book early for a decent rate!
4 out of 5
Recommended
for Everyone
by A verified traveler

Visting city

Posted May 7, 2017
Pros: Location
Excellant location for buses & train station opposite
5 out of 5
Recommended
for Couples
by A verified traveler from Dundee, UK

Excellent hotel and great location

Posted Mar 1, 2017
Pros: See above plus they provided an excellent buffet breakfast each morning.
Cons: I can't think of anything
Location: The hotel has a central location and was very close to Piazza Maggiore (about a 15-20min walk) through the elegant walkways of central Bologna.
I'd highly recommend the Mercure Bologna Centro to anyone coming to Bologna. The rooms were very spacious and clean with nice touches like a trouser press, hairdryer, complementary beverage's on arrival. I also liked the shoe polishing machine located on each floor, little touches like these show they really care about their customer's experience. The hotel staff were very friendly and helpful; they even printed off our Boarding Documents for our return journey.
Comment from Hotel Management
Mar 2, 2017 by Cinzia Zanni, Hotel Management
Dear David, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of us, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cinzia Zanni - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Just the Room I Needed

Posted Feb 13, 2017
Pros: Location, cleanliness, efficiency.
Cons: Some updating...
Location: Train station - Coop Supermarket for picnic not far away.
I was delighted by the hotel. It was right across from the train station - so that I could hop over and catch a train to Ravenna for a day trip and for my departure to Venice. The room was smallish but not bad. There was a nice deep European bathtub in my room so I could soak in the warmth. Since it is winter - and cold outside - that was nice. There was a hotel lounge with deep comfy sofas. The front desk check-in was friendly and quick.
Comment from Hotel Management
Feb 13, 2017 by Cinzia Zanni - General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of us, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cinzia Zanni - General Manager
4 out of 5
by Aisha

When you miss the last train to Florence ☺

Posted Feb 10, 2017 on Hotels
The staff were very helpful and provided me with a phone charger and toothbrush as I missed the train back to Florence. They also provided a takeaway breakfast as I had to leave early. Thank you.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of us, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cinzia Zanni - Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of us, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cinzia Zanni - General Manager
3 out of 5
by A verified traveler

Posted Jan 6, 2017
Convenient as close to station. Room was pretty dated and not in great condition, eg broken fixtures, alarm clock, hangers, etc. Bed wasn't the most comfortable either - soft springs and creaking. Checking in was pretty slow, but check out efficient. However, given the price, it is adequate if needing to be close to transport.
Comment from Hotel Management
Jan 9, 2017 by Cinzia Zanni, Hotel Management
Dear Guest, thank you for your comments after your stay in our hotel. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We are aware that our hotel is a little old fashioned and need refurbishment and updated equipment. We already started with some works such as renewals of mattresses. We will keep on according to Company's budget. Your opinion for us is very important to improve our services and I thank you once again for taking the time to share it with us. We hope to welcome you back soon, trying then to regain your confidence. Best regards. Cinzia Zanni - General Manager
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Really nice motel with great staff. The only issue was noise from the street outside.
4 out of 5
by A verified traveler

Weekend stay

Posted Nov 28, 2016 on Hotels
Comfortable stay and a convenient location. The room was small, but sufficient. The bathroom was clean, but old and in need of an update. The fan did not work, not ventilation.
2 out of 5
by A verified traveler

Tired hotel in the worst part of Central Bologna

Posted Nov 14, 2016 on Hotels
Very disappointing. Like most cities the area around the Central station was grubby and a bit dodgy at night but the Hotel was the real disappointment. Expensive, soulless and in need of a significant upgrade. The rooms were dark and dull, wth much of the equipment (hair dryers; lamps; shower) either not working or ineffectual. There was a kettle in the room but not even proper cups (two paper cups) - despite the fact the Hotel was very pricey. Really one to avoid
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Location is a plus

Posted Nov 11, 2016
The hotel is nice and comfortable but it needs renovation.