PASSABLE HOTEL CONVENIENT FOR STATION
Posted Sep 26, 2016
Booked superior room as wanted the extra space and facilities. Confirmed on check in that room was superior class. However, lack of bathrobe/slippers and coffee tea making facilities suggested at first that room was a standard. Questioning again received reply that it was an old style superior. However, on website booked through (not hotels), room is 23 square metres and our room was 20 square metres. This was disappointing, and considering that hotel's custom appears to be chiefly transitory one nights and business men and we were booked for a week and occupancy was not high, it is disappointing that a hotel should short change a new customer,even if this room somehow was classified correctly ( I did show desk staff print out of room details from hotel website). Misleading me ensures that I will not return to this hotel, or indeed the chain.
Hotel is modern and in good order, although perhaps clinical, with little atmosphere to bar or restaurant to encourage their usage. room was clean and cleaned each day well and buffet breakfast was of a good range of well presented items.