Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Europe

Disappointing service

Posted Oct 17, 2016
Pros: Nice classic design in the interior. The breakfast was good, and the room clean. We were offered a quiet room with balcony, as we required.
Cons: The employees do not try to help or even smile. Everyone just doing a routine without enthusiasm or going the extra mile.
Location: The hotel is very close to the main station (8-10' of walking with luggage) and approx. 15 - 20' from the city center.
Main story: I stayed in October for 3 nights, in a rainy and cold period with 10-12 degrees Celsius at night. First night we felt cold in the room. Turned the aircon to the maximum, with no result - just cold air. Went to the reception next morning, to find out that the centralised heat was not turned on yet in the hotel. "Can you turn on the heat ?" "No, it is not that simple. Maybe next week". "Can you give us a heater in the room ?" "No, but I will note your complaint". "And I will receive a heater tonight ?" "No, but your complaint might speed the decision to turn on the heat". And that was all, something like: "We don't really care about your confort". Definitely not what a 4-star and 170 euro per night hotel should provide. In the second evening we complained again and all we obtained was an employee sent to switch off the aircon from the electric panel. However, the air remained unpleasantly cold for the last 2 nights of our stay. Smaller stories: The cleaning personnel did not salute when meeting us on the hallways. The porter picked up our luggage when we arrived, but we had to take them ourselves from the baggage room when we left. While leaving, we passed 2 meters from another porter which watched us leaving without saying a word, while navigating on his phone. No one said "Thanks for staying with us" or "We expect you again" or some other courtesy.
4 out of 5
by A verified traveler from Roma

Resta sempre un ottimo albergo

Posted Oct 16, 2016
Come ogni anno veniamo al carlton, devo dire uno dei migliori alberghi di bologna, devo dire che la camera questa volta è risultata un poco piccola la 228 vicino al deposito dove la mattina presto si sentivano gli addetti alla pulizia parlare a voce alta. Colazione ottima con varietà di scelta. Camera pulita in modo adeguato.
5 out of 5
by A verified traveler

Very good

Posted Sep 22, 2016
Excellent hotel near all facilities and easy walking to the city centre and shops and restaurants
2 out of 5
by A verified traveler

close to the city centre

Posted Sep 22, 2016
Pros: rooms are small but cozy. Old hotel with its own style. Great breakfast.
Cons: staff was hardly interested to serve us drinks and food.
Location: very close to the centre and very convenient to reach by car. Has its own garage.
The hotel itself is fine but some the staff is outright rude.
4 out of 5
by A verified traveler from Sao Paulo

Hotel bem próximo do centro histórico, bom.

Posted Jul 17, 2016
Pros: Localização, dá pra ir a pé ao centro e aos restaurantes mais interessantes. 10 minutos da Via Independenza.
Cons: O preço do estacionamento é alto.
Location: Dá pra ir a pé ao centro histórico e às atrações principais da cidade.
O Carlton é um dos melhores hotéis para passar alguns dias em Bolonha. Quartos espaçosos, camas confortáveis e equipe atenciosa. conta com estacionamento no mesmo prédio, poupando dor de cabeça pra encontrar onde parar. Não é de luxo, mas tem tudo que é necessário para uma boa estadia.
5 out of 5
by Daniel K from Montgomery Village, US

Posted Jul 17, 2016 on Hotels
We stayed at this hotel by chance in the last minute decision but ended up with the great satisfaction. The hotel service is excellent; the room was very nice; and the breakfast was awesome. I would choose this hotel without any hesitation if we visit Bologna again.
5 out of 5
by Pia from Malmö

Posted Jul 5, 2016 on Hotels
Nära flygbussens stopp. Bra
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 3, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 19, 2016 on Hotels
4 out of 5
by Brian

This traveler left a rating score only Posted Jun 13, 2016 on Hotels