Ratings based on 1,236 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Nice hotel, good location and opposite the train station. Excellent breakfast, hotel staff friendly and helpful.
Comment from Hotel Management
Mar 16, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management
5 out of 5
by A verified traveler

Professional staff.

Posted Dec 4, 2016 on Hotels
Convenient located right across the Central train station, and city center within walking distance.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, on behalf of all of us, thank you for your positive feedback. We are looking forward to welcoming you back soon. Warm Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

nice location

Posted Dec 3, 2016
Pros: stuff , location
Cons: more food options
Location: train station front of the hotel will help you to go anywhere , some good restaurants is close to it , down town is just 10 minutes walking
nice hotel location , nice stuff , good hotel services , rooms are ok
Comment from Hotel Management
Dec 6, 2016 by The Starhotels Excelsior Management, Hotel Management
Dear Yaser, thank you for your feedback - we are glad to hear you enjoyed our stategic location and that overall you liked your recent stay with us. We really hope to have you back soon. Warm Regards The Starhotels Excelsior Management
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, on behalf of all of us, thank you for your positive feedback. We are looking forward to welcoming you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest, on behalf of all of us, thank you for your positive feedback. We are looking forward to welcoming you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Good location and reasonable

Posted Oct 31, 2016
Pros: Location is very nice
Cons: I booked for 3 but some stuff was for two. But after I called front clerk they served immediately
Location: Very good
Comment from Hotel Management
Nov 4, 2016 by ., Hotel Management
Dear Guest, thank you for taking the time to share your recent stay at Starhotels Excelsior-Bologna. We are glad to hear you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management
1 out of 5
by A verified traveler from san diego

Nice hotel but bedbugs ruined my stay.

Posted Oct 30, 2016
Staff were nice and at first glance, the hotel appears to be nice and cozy. However, there are no fans to circulate air, no AC either even though it was warm outside, room very stuffy due to rain and fog outside...only option was heater but it was suffocating. A simple ceiling fan would do. If you open window, get ready for mosquitos since there are no screens. No hand towels. But worst of all, I left with bedbug bites on my face, arms, and neck. At first I thought they were mosquito bites. But given the classic pattern of three to four bites in a row (not randomly scattered), red and itchy, its clear that these are bedbug bites. My husband, a physician, confirmed this as well. I had to sterilize my clothing, shoes, bags, etc. Never staying at this hotel again!
Comment from Hotel Management
Nov 3, 2016 by Starhotels Excelsior Management, Hotel Management
Dear Guest, first of all we would like to thank you for taking the time to share your feedback about your recent stay with us. Any suggestion or opinion, related to our service and/or to our venue, is actually highly taken into consideration and, if in any way something can be improved, be well assured that our will aims to accomplish this achievement. As far as your complain concerning the bedbugs in the room, we immediately have spoken with housekeeping department to better understand the situation and we can definitely say there were no bedbugs in your room - infact a pest control is done regularly, therefore is more likely that the bites were mosquitos bites. We understand that, what you had experienced during your stay was unpleasant and for this reason, we would like express our apologies for the inconveniences caused. We hope to have the pleasure of welcoming you again at Starhotels Excelsior. Best regards. The Starhotels Excelsior Management
4 out of 5
by A verified traveler

Good value...convenient location.

Posted Oct 29, 2016 on Hotels
Excellent location. Easy walk across the street from the train station. Short walk to very historic center of Bologna. Breakfast was excellent
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, It’s such a pleasure to read your kind words regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us. We are looking forward to welcoming you back again soon. Best Regards The Starhotels Excelsior Management
3 out of 5
by A verified traveler

Not so good.

Posted Oct 8, 2016 on Hotels
This is one of the most expensive hotels in Bologna, but the comfort doesn't match the price. The room was outdated and I was able to hear people rolling their suitcases right on top of my room, which woke me up 5am in the morning. You would expect a better sound proofing from such a hotel like this one. The staff was quite helpful but there were not enough of them at the front desk when so many people were trying to check out in the morning. I almost missed my train because of the slow checkout process at the hotel. The hotel is right cross the street from the train station, other than that the area is pretty limited with its surroundings.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback following your stay with us at Starhotels Excelsior-Bologna. We appreciate all feedback whether positive or negative as it allows us to evaluate how we are meeting our guests preferences. We would like to apologies if your stay was not as comfortable as it should have been, as we assure you this is never our intention. We would like to change your opinion so should you decide to return please get in touch with us directly as we will do our very best to ensure we exceed your expectations next time. Best Regards The Starhotels Excelsior Management
5 out of 5
by A verified traveler

Great hotel

Posted Oct 6, 2016 on Hotels
Great room and view. Friendly service.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback, we’re delighted you enjoyed overall your experience at Starhotels Excelsior-Bologna. We are looking forward to welcoming you back soon. Best Regards The Starhotels Excelsior Management