Ratings based on 1,295 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel across the train station

Posted Jul 16, 2017
The hotel is very nice a and it has all the amenities that one might need. It is situated conveniently right across the train station.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very convenient to rail station

Posted Jul 14, 2017
Pros: Location, airconditioning in rooms fairly quiet
Cons: Breakfast was not wonderful . Quite often hot stuff had run out. Only got offered one cup of coffee
Convenient for railway station and airport transfer. Despite that room quiet. Staff were very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Bologna across from Train Station

Posted Jun 28, 2017
Pros: The hotel was clean, quiet, comfortable and moderately priced. Front desk staff were efficient and tried hard to please you. Convenient location.
Cons: Cooler room in Summer. Less expensive parking - 25 Euros per night. Would like to have wash cloths.
Location: Location was across from the train station and had a lot of restaurants, convenience stores and even a couple of supermarkets within a 10 minute walk.
Hotel staff worked to find a room with 2 beds even though the Expedia reservation indicated one double bed. The hotel common areas were nice and with good furniture. The room was clean and had good space. The temperature was just barely cool enough. The in-room beverages, coffee, tea etc. were good. The cleaning staff did a good job and did not disturb us. The location is convenient with the train station across the street. There were a number of restaurants and convenience stores within a 10 minute walk. Downtown and the Piazza de Netune were a 15 minute walk. Enjoyed our stay would use this hotel again.
Comment from Hotel Management
Jun 29, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you very much for your review. We are very happy to read you enjoyed your stay with us and we are looking forward to welcoming you soon, again. Warm Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Handy to Train Station and main st

Posted May 9, 2017
Nice clean hotel. Very handy to Train Station. Yet you dont hear them. Handy to main shopping area. Hotel staff nice and friendly.
Comment from Hotel Management
May 11, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear L&G, thank you for taking the time to share your feedback about your stay with us. We are glad to read you had a positive experience with us and we are really hope to have the opportunity to welcoming back soon. Kind Regards The Starhotels Excelsior Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel across from train station

Posted May 3, 2017
Pros: The restaurant was good, and one waiter was excellent, attentive and easy to communicate with. We enjoyed his company.
Cons: They can make sure the no smoking facility abides by the rules
Location: if you are taking a train, the location is excellent
Hotel was in convenient location. The check in process was uncomfortable as the staff was interrupted by phone calls and customer's who would talk over us as we tried to finish our transaction. When we got to our room, it was obvious that a prior customer had smoked in it, when I opened the window to let air in, there was an ashtray on the ledge with several to many extinguished cigarette butts in it.
Comment from Hotel Management
May 8, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your feedback regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us. We are so sorry if your experience was not as perfect as it should have been. We would also like to thank you for all the positive, concerning us,you underlined in your survey, We are looking forward to welcoming you back again soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Apr 25, 2017
The morning that we arrived from the US our room wasn't ready, because it was before checkout time, but the receptionist found an open room and upgraded us at no cost. The hotel is across the street from the main station, but our room was quiet nevertheless, and it is only a few blocks from many restaurants. The breakfast room is very attractive and has a comprehensive buffet.
Comment from Hotel Management
Apr 27, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your feedback - we are glad to hear you enjoyed our stategic location and that overall you liked your recent stay with us. We really hope to have you back soon. Warm Regards The Starhotels Excelsior Management
4 out of 5
by chui kwan

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by FHM Contri Andrea, Hotel Management
Dear Chui Kwan, thank you for taking the time to share your feedback about your recent stay with us. We are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Lausanne

Great staff and close to the train station

Posted Apr 19, 2017
Baby friendly hotel with polite and helpful staff. Good restaurant for dinner and breakfast was also good. Room was big and quiet, well isolated from the others, so we were uiet at ease with our little one. Parking was easy and functional as well. A great stay
Comment from Hotel Management
Apr 27, 2017 by The Starhotels Excelsior Management , Hotel Management
Dear Gustavo, It’s such a pleasure to read your feedback regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us. We are looking forward to welcoming you back again soon. Best Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from princeton, nj

Convenient to train station

Posted Apr 18, 2017
Pros: Location, room size and comfort and nice staff
Cons: Stationary bike
Location: Across st. from train station and nice walk downtown
Great breakfast buffet - comfortable room - stationary bike in fitness room could use some servicing as it squeaks alot
Comment from Hotel Management
Apr 26, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management
5 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by FHM Contri Andrea, Hotel Management
Dear Guest, thank you for your positive feedback. We are looking forward to welcoming you back soon. Warm Regards The Starhotels Excelsior Management