Ratings based on 1,278 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Handy to Train Station and main st

Posted May 9, 2017
Nice clean hotel. Very handy to Train Station. Yet you dont hear them. Handy to main shopping area. Hotel staff nice and friendly.
Comment from Hotel Management
May 11, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear L&G, thank you for taking the time to share your feedback about your stay with us. We are glad to read you had a positive experience with us and we are really hope to have the opportunity to welcoming back soon. Kind Regards The Starhotels Excelsior Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel across from train station

Posted May 3, 2017
Pros: The restaurant was good, and one waiter was excellent, attentive and easy to communicate with. We enjoyed his company.
Cons: They can make sure the no smoking facility abides by the rules
Location: if you are taking a train, the location is excellent
Hotel was in convenient location. The check in process was uncomfortable as the staff was interrupted by phone calls and customer's who would talk over us as we tried to finish our transaction. When we got to our room, it was obvious that a prior customer had smoked in it, when I opened the window to let air in, there was an ashtray on the ledge with several to many extinguished cigarette butts in it.
Comment from Hotel Management
May 8, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your feedback regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us. We are so sorry if your experience was not as perfect as it should have been. We would also like to thank you for all the positive, concerning us,you underlined in your survey, We are looking forward to welcoming you back again soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Apr 25, 2017
The morning that we arrived from the US our room wasn't ready, because it was before checkout time, but the receptionist found an open room and upgraded us at no cost. The hotel is across the street from the main station, but our room was quiet nevertheless, and it is only a few blocks from many restaurants. The breakfast room is very attractive and has a comprehensive buffet.
Comment from Hotel Management
Apr 27, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your feedback - we are glad to hear you enjoyed our stategic location and that overall you liked your recent stay with us. We really hope to have you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Lausanne

Great staff and close to the train station

Posted Apr 19, 2017
Baby friendly hotel with polite and helpful staff. Good restaurant for dinner and breakfast was also good. Room was big and quiet, well isolated from the others, so we were uiet at ease with our little one. Parking was easy and functional as well. A great stay
Comment from Hotel Management
Apr 27, 2017 by The Starhotels Excelsior Management , Hotel Management
Dear Gustavo, It’s such a pleasure to read your feedback regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us. We are looking forward to welcoming you back again soon. Best Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from princeton, nj

Convenient to train station

Posted Apr 18, 2017
Pros: Location, room size and comfort and nice staff
Cons: Stationary bike
Location: Across st. from train station and nice walk downtown
Great breakfast buffet - comfortable room - stationary bike in fitness room could use some servicing as it squeaks alot
Comment from Hotel Management
Apr 26, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management
1 out of 5
by A verified traveler

Not a four star - strictly a budget hotel

Posted Apr 2, 2017
Room was dirty, stains on furniture, smelled like smoke in room, wanted to check out and move hotels, they and Expedia refused to refund. Don't stay here
Comment from Hotel Management
Apr 10, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We are sorry to read that your experience at Starhotels Excelsior was not up to your standard and to be honest, we feel that we have done the best we could, to make your stay with us, enjoyable: we have changed you room in one of our best junior suite and tried to understand your needs however you have booked a discounted rate which is not refundable, therefore we were not able to cancel without incurring a cancellation fee. For future – hoping you would restore your faith and give us a second chance – we suggest you to book a flexible rate which allow you to modify the reservation, if necessary. We will be very pleased to look after your next stay, in the meantime we send you our best regards The Starhotels Excelsior Management
4 out of 5
by Samuel

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 18, 2017 by FHM Contri Andrea, Hotel Management
Dear Samuel, thank you for your positive feedback. We are looking forward to welcoming you back. Warm Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Nice hotel, good location and opposite the train station. Excellent breakfast, hotel staff friendly and helpful.
Comment from Hotel Management
Mar 16, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management
5 out of 5
by A verified traveler

Great hotel with a great restaurant

Posted Jan 28, 2017 on Hotels
Amazing hotel and stay here. Great hotel staff and clean hotel with very spacious rooms! We loved the walk in closet in the room. The restaurant in the hotel was amazing too! Close enough to the downtown/city center. I would highly recommend this hotel to anyone visiting Bologna.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Dear Guest, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management
4 out of 5
by Philippa

Marvellous breakfast

Posted Jan 17, 2017 on Hotels
Very clean room and helpful staff.
Comment from Hotel Management
Feb 27, 2017 by FHM Contri Andrea, Hotel Management
Dear Philippa, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards. The Starhotels Excelsior Management