Terrace/patio

Reviews of DoubleTree by Hilton Dothan, AL

4 out of 5
DoubleTree by Hilton Dothan, AL
2740 Ross Clark Cir, Dothan, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 289 out of 521 reviews" "
Rating 8 - Good. 118 out of 521 reviews" "
Rating 6 - Okay. 47 out of 521 reviews" "
Rating 4 - Poor. 38 out of 521 reviews" "
Rating 2 - Terrible. 29 out of 521 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this hotel. I was in town to visit my granddaughters, and they also loved the property. I highly recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Connie, Pekin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully quiet and peaceful place. Loved it.
Stayed 1 night in Mar 2024
Response from Kendall on Apr 1, 2024
Glad to hear your stay with us at the DoubleTree went well. We look forward to having you back in the near future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kendall on Apr 1, 2024
Glad to hear your stay with us at the DoubleTree went well. We look forward to having you back in the near future.

10/10 Excellent

Matina

Business traveler
Great
Stayed 1 night in Feb 2024
Response from Kendall on Apr 1, 2024
Glad to hear your stay with us at the DoubleTree went well. We look forward to having you back in the near future.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Very friendly & helpful. The lobby was very nice & inviting. It was quiet & clean, would absolutely stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

TOYEE

Stayed 2 nights in Dec 2023

10/10 Excellent

Piper

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It's location was close to family and everything we needed from food to shopping. It was very neat and clean. The service was excellent. I only wish it was warm and dry enough to have used the pool and the outdoor activities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regulars
Great experience. We are regulars here We love it here. Convince and staff is very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

James, Valrico

Liked: Cleanliness, property conditions & facilities
Very comfortable
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The curtains on the window were see through causing us to wake up too early.
Stayed 1 night in Nov 2023

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Nov 2023

10/10 Excellent

jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Food
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Khalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Dan

Liked: Staff & service, room comfort
Stay in Dothan
Front desk was great The lotion bottle coming off the wall ( Not like a Hilton should be ) in the bathroom and the shower had a bad stain on the shower floor. Was kinda nasty
Stayed 3 nights in Sep 2023

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was hot and beds were comfortable. Staff was very friendly. Check in was seamless and quick.
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Convenient, clean and new - great experience!
Stayed 1 night in Jul 2023

10/10 Excellent

Margarette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. 2nd stay. Only complaint is the odor that exists in hallways and rooms, sorta a sewage spell. But not in reception areas or dining area.
Stayed 3 nights in Jul 2023

10/10 Excellent

latasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Stayed 1 night in Jul 2023

10/10 Excellent

Tonya

Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
360 kitchen is the onsite restaurant and it was superb. The hotel not so much. GOOD: *Pool was big, clean, and hot tub section worked. *Onsite restaurant - we have eaten their 4 or 5 times now and its great everytime. NEEDS IMPROVEMENT: *Never offered a famous cookie they advertise. *Brown stains on our bed sheets. They said they would bring new right away but brought wrong size & left us to change them. Called front desk again bc a queen sheet isnt going to fit a king, they brought a king sized top sheet instead of a fitted sheet. We gave up and just laid that over the mattress. Their was also what looked like a blood stain on 1 of the 4 pillows. Never got a replacement pillow case for that either. * House keeping banging on everones door at 930 when check out wasnt until 11. They banged on the room next to us so hard they woke us up. When they got to us, i just yelled "no thank you" . *dried on food on the microwave *mini fridge was not plugged in/working. Overall i would choose a different hotel. For the price they charge and what they actually offer, there are cleaner/friendlier options .
Stayed 1 night in Jul 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Room service !
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

RAYMOND L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dothan Dentist review Natural dentists
Had to go to Dothan from Tallahassee to be reviewed by a Natural Dentist Great experience. Needed a place to stay. So picked most expensive there. Just to say!!
Stayed 1 night in Jun 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and I loved the fact there was a restaurant/bar on the premises!
Stayed 1 night in Jun 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Staff
Front desk Clerk Terry is amazing even before our stay started she helped me sort some things out. The rooms are just as described in the pictures everything you see is just as you see it customer service is wonderful. The beds are comfortable showers are clean. It was just an overall beautiful stay and I will definitely stay here when in the area again.
Stayed 2 nights in May 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was good but we asked for more towels and we never got them.
Stayed 2 nights in May 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Justin

Stayed 1 night in May 2023
Response from Kendall Clark- Assistant General Manager on Jun 19, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Delois

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like mildew.
Stayed 1 night in May 2023
Response from Kendall on May 19, 2023
Mrs. Delois I am so sorry to hear that you had a negative experience at the DoubleTree by Hilton Dothan. I understand that you were unhappy with the mildew-like smell in your room.I apologize for any inconvenience this may have caused you. I want to assure you that we take the cleanliness and comfort of our guests very seriously. We have a strict cleaning policy in place, and we regularly inspect our rooms to ensure that they are free of any mold or mildew.I hope that you will accept our apology and give us another chance to earn your business. We are committed to providing our guests with a positive experience, and we will do everything we can to make sure that your next stay is more enjoyable.Sincerely,Kendall C

10/10 Excellent

Curry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An awesome and clean hotel! Would definitely stay there again!
Stayed 2 nights in May 2023
Response from Kendall on May 18, 2023
Dear Curry,Thank you for your kind words about our hotel! We are so glad that you enjoyed your stay. We strive to provide our guests with a clean, comfortable, and welcoming experience, and we are always happy to hear that we have succeeded.We hope that you will consider staying with us again in the future. We would be honored to have you as our guest again.Sincerely,Kendall C

6/10 Okay

Lashunda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was disappointed to find that the shower floor had clearly not been cleaned (dried ring of dirt/soap scum on the floor). Also, there was only one bath towel, so my husband just dried off with a hand towel. Everything else looked clean throughout the room. Also, the staff was friendly upon our arrival. Hopefully, the bathroom issues was an outlier and it is a better experience next time.
Stayed 1 night in May 2023
Response from Joe O on May 9, 2023
Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay at our establishment. We are delighted to hear that you found our staff to be friendly and that the rest of the room met your expectations.However, we are sorry to hear that the cleanliness of the shower floor did not meet your expectations and that there was a shortage of bath towels in your room. Please accept our sincere apologies for any inconvenience this may have caused.We take your comments very seriously and will make sure to address these issues with our housekeeping team to ensure that this does not happen in the future. Our aim is to provide every guest with a clean, comfortable and welcoming experience, and we apologize for falling short on this occasion.We appreciate your understanding and hope that you will give us the opportunity to serve you better in the future. If you choose to stay with us again, please do not hesitate to reach out to our front desk team who will be more than happy to assist you with any needs you may have.Thank you again for your valuable feedback and for choosing our establishment for your stay.Best regards,Joe OdiernoGeneral ManagerDoubleTree by Hilton Dothan

10/10 Excellent

Brantley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The gym was nice, had a Peloton. The breakfast staff was very nice, very helpful.
Stayed 1 night in May 2023
Response from Kendall on May 18, 2023
Dear Brantley,Y'all, we are so glad to hear that you enjoyed your recent stay at our DoubleTree by Hilton hotel! We take pride in our Southern hospitality, and we are always happy to hear that our guests feel welcome and at home.We are particularly proud of the fact that you found our gym and the breakfast staff to be helpful. We know that a good workout and a delicious breakfast are essential to a great stay, and we are glad that we were able to provide you with both.We hope that you will consider staying with us again in the future. We would be honored to have you as our guest again.Sincerely,Kendall C

10/10 Excellent

Endora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kendall on May 18, 2023
Dear [Guest Name],Thank you for staying with us at DoubleTree by Hilton Dothan. We are happy that you enjoyed your stay and hope we'll see you again in the future.Best,Kendall C

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to work and well maintained.
Stayed 1 night in Mar 2023
Response from Kendall on May 18, 2023
Thank you so much for taking the time to leave us a positive review on Expedia. We are so glad to hear that you enjoyed your stay at the DoubleTree by Hilton Dothan!We take pride in our Southern hospitality, and we are always happy to hear that our guests feel welcome and at home. We are also glad that you found the hotel to be well maintained. We work hard to keep our hotel clean and in good repair, and we are always happy to hear that our guests appreciate it.Sincerely,Kendall C

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kendall on May 18, 2023
Dear Kevin,Thank you for choosing to stay with DoubleTree by Hilton Dothan. We are delighted to hear that you enjoyed your stay. We hope to see you again soon.Sincerely,Kendall C

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very good stay! A little over priced and breakfast was expensive. Clean! Staff friendly!
Stayed 1 night in Mar 2023
Response from Kendall on May 18, 2023
Dear SharonThank you for staying with us at the DoubleTree by Hilton Dothan! We are so glad that you enjoyed your stay overall. We appreciate your feedback about the price of the hotel and the breakfast. We will take your feedback into consideration as we continue to improve our services.We are glad that you found the hotel clean and the staff friendly. We take pride in our cleanliness and our customer service, and we are always happy to hear that our guests are satisfied.We hope that you will consider staying with us again in the future. We would be honored to have you as our guest again.Best Regards,Kendall

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean
Stayed 1 night in Mar 2023

4/10 Poor

Tanya

Traveled with family
Disliked: Cleanliness
The floor was very sticky in the foyer and bathroom. Our shoes stuck to the floor. The cook did not want to cook breakfast, so our only option was the buffet.
Stayed 1 night in Feb 2023

10/10 Excellent

Victor

Stayed 1 night in Feb 2023

4/10 Poor

Ceila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I thought highly of this hotel, I decided to stay at this hotel because other hotels are disappointing. 1st room ac didn’t work, 2nd room was smaller had a dark red stain in the middle of the floor called management and all they could tell me is that’s all they had left @ 200 per night I deserved better.
Stayed 1 night in Feb 2023

10/10 Excellent

SUZANNE G, Lafayette

Stayed 1 night in Feb 2023

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

PAM, WEST LAFAYETTE

Stayed 1 night in Feb 2023