Beach

Reviews of Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Kathy

Only negative was it felt damp in our room.
Stayed 3 nights in Mar 2024

4/10 Poor

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay at one again, room smelled VERY musty, extremely outdated, nobody ever cleaned our room, we had to ask for fresh towels daily
Stayed 3 nights in Mar 2024

4/10 Poor

John T

Traveled with group
Disliked: Amenities, property conditions & facilities
Very outdated. My room on third floor smelled moldy and clammy. I would avoid this place at it has inherent problems built poorly . The breakfast was indeed good .
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The coffee maker didn"t work, the bathroom sink drained very slowly (needed draino), and the mirror light in the bathroom blinked constantly. Pool filter needed backwashing..
Stayed 3 nights in Mar 2024

2/10 Terrible

Kelly

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel stay i have ever experienced. The room was nasty the toilet didn't flush the tv didn't work amongst many issues...do not stay here
Stayed 3 nights in Feb 2024

8/10 Good

KEN

Stayed 3 nights in Feb 2024

2/10 Terrible

Robert

Business traveler, Traveled with partner
I have used Expedia to book dozens of reservations over the years and the rate you changed us for this hotel is outrageous! I’ll never use your firm again! The rate printed out by the desk clerk was over $400 which is ridiculous for a property undergoing major renovations and a new roof!
Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca May, Augusta

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had bugs crawling all over the place. Most of the staff spoke Spanish and pretended they didn't understand English. They were rude and rolled their eyes behind your back. Pancake machine didn't work, certain items were out of stock every day. Only whole milk after Tuesday and watery oatmeal. The faucet in the tub did not work properly and would not shut off. Would never stay there again!
Stayed 4 nights in Feb 2024

8/10 Good

Cathy

Stayed 4 nights in Feb 2024

2/10 Terrible

Tobias

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room smelled bad. Switched rooms and discovered that this one was full of mold in the bathroom and just in poor condition. The hotel needs a major overhaul and soon. My allergies acted up due to the unhealthy mold. Don't stay here. I took some pictures and will definitely write some more reviews. A shame it is a holiday inn.

2/10 Terrible

Robert

Traveled with family
Tried to cancel because we have COVID. the hotel would not help us.
Stayed 1 night in Feb 2024

4/10 Poor

Sharon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a total remodel. Bathtub was old, stained, and wouldn’t hold water. The carpet was filthy. Had on wi fii the whole trip. Went down to check out why and there was one person demanding their money back, another with the same problem as I was. The ceiling in the lobby was leaking, the wallpaper was pealing off the walls. Not pleased with this hotel at all!!!!
Stayed 5 nights in Feb 2024

8/10 Good

Gurol, Fond du Lac

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First of pool was dirty and seems like half full so if I know upfront i wouldn't book this hotel. Being snowbird this is issue. Another issue I was told plumbing issues they had and lobby and breakfast area was messy. And rent a car companies booked our rental as an EV but charger was not working at the hotel. Also there are no working outlet outside. All outlets somehow disabled and we were out of charge middle of our trip. Other than that just the room for sleep.
Stayed 4 nights in Feb 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

2/10 Terrible

Diane

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Flooded and drying to dry out with fans No hot water No thermostat for air Leaking plumbing Water on floor in bathroom Broken desk chair
Stayed 2 nights in Feb 2024

2/10 Terrible

koneta

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel and grossly understaffed. Construction on rooms every day, banging waking everyone up. Room never cleaned after three nights. Items requested never come to room. Wallpaper falling off. Smell of strong carpet adhesive everywhere. Bathroom in shabby condition as well as shower and tub. Door to hotel not able to close or lock in back. Expedia no help rectifying anything, in spite of contacting them twice. Do not go here.
Stayed 3 nights in Jan 2024

6/10 Okay

Debbie, North Palm Beach

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Anne, Land O Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Yvon

Traveled with family
Stayed 2 nights in Jan 2024

2/10 Terrible

Rande

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unless you’re hard uo for lodging, don’t stay here.
Stayed 3 nights in Dec 2023

8/10 Good

Lisa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were assigned room 222. When we got there the room smelled like mold. The entire ceiling had areas of black and looked like it was wet. The picture in the bathroom had black mold growing inside the glass. My son has allergies and I knew we couldn’t stay in that room. I went to the desk and they moved us to a room on the 4th floor which was a little better but not much. Please get your rooms remodeled. Breakfast was good.
Stayed 1 night in Dec 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Day of my arrival they had just replaced all mattress in the hotel. Must say it was very comfortable. Clean hotel - needs some updating as things are dated This no reflection on the employees All the staff was very friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

YELITZA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Thank you for your kind words!

2/10 Terrible

Ruben

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala atención,venden cuartos con camas dobles y cuando llegas solo tienes una cama
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
We are sorry you did not enjoy your stay.

4/10 Poor

Ariana

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on Nov 15, 2023
Thank you for your response.

6/10 Okay

ReBecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Thank you for your response.

6/10 Okay

Elianet

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is the first time I stayed in this hotels and there were roaches. Disappointing. Is a shame because this was out spot for vacations but we would not be coming back
Stayed 3 nights in Sep 2023

10/10 Excellent

Marisol

Liked: Cleanliness, property conditions & facilities
Excelente lugar, el personal es excelente también !
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service
You should pay more attention to the pool and area. Need improvements.
Stayed 2 nights in Jun 2023

8/10 Good

Pedro

Stayed 2 nights in Jun 2023

10/10 Excellent

Nestor

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Tesla charger is falling apart and needs replacing.
Stayed 1 night in Jun 2023

8/10 Good

Tim

Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Pool can use some upgrades, especially the bathrooms which have no doors
Stayed 2 nights in Jun 2023

10/10 Excellent

Joy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. The only suggestion I would have is the bathtub needs to be scrubbed. It was slimy, which makes showering a little hazardous.
Stayed 4 nights in Jun 2023

8/10 Good

Oscar

Traveled with family
Liked: Staff & service, property conditions & facilities
Easy check-in/check-out process, friendly staff, comfortable rooms. Always a pleasure staying here.
Stayed 2 nights in Jun 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sergio

Traveled with family
Liked: Staff & service
Nice property
Stayed 2 nights in May 2023

8/10 Good

Leonid

Stayed 3 nights in May 2023

10/10 Excellent

Idka

Traveled with family and small children
great for family time
Stayed 2 nights in May 2023

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
Good food clean rooms easy checkin and check out
Stayed 1 night in May 2023

10/10 Excellent

Magdalena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Daily cleaning of rooms
Stayed 4 nights in May 2023

8/10 Good

Humberto

Liked: Cleanliness
Great Place to stay for short staY. Front desk very helpful easy check in and out.
Stayed 1 night in May 2023

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities
Infected with bugs
Stayed 2 nights in May 2023

6/10 Okay

Sean

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was great for me, but the facility was old. The room was clean, but the carpet was worn out and stained. The lock on the door was glitched - it literally took me 10-15 tries with the keycard to get into my room...every time. The bathtub was cracked and needed repair/replacement. Most of the staff were nice, some were standoff-ish. The elevator was scary.
Stayed 1 night in May 2023