Ratings based on 384 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl

Nice clean hotel

Posted Nov 13, 2017
Location: Good location
Good stay with no problems. Close to shopping and dining. Parking lot was well lit.
Comment from Hotel Management
Nov 16, 2017 by Ceren, Hotel Management
Thank you for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Holiday Inn Express Bonita in the not too distant future. Sunny Regards, Ceren Aslan Front Office Manager
3 out of 5
by A verified traveler from Jacksonville, FL

Fine for what we needed

Posted Nov 8, 2017
Pros: Friendly breakfast staff
Location: Close to the beach
We were in town only for one night; the hotel didn't have the room we requested (2 queen beds) which makes it difficult when you are traveling with children. The hotel staff told me it was Expedia's fault and there wasn't anything they could do about it.
Comment from Hotel Management
Nov 16, 2017 by Ceren, Hotel Management
Thank you for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Holiday Inn Express Bonita in the not too distant future. Sunny Regards, Ceren Aslan Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland, oh

Very nice place.

Posted Nov 8, 2017
Enjoyed our stay. Very good location for the area. Definitely recommend this hotel
Comment from Hotel Management
Nov 16, 2017 by Ceren, Hotel Management
Thank you for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Holiday Inn Express Bonita in the not too distant future. Sunny Regards, Ceren Aslan Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Lewisville, NC

Friendly staff, needs better elevator.

Posted Nov 7, 2017
Pros: Friendly staff.
Cons: Bigger or extra elevator.
The staff was very friendly and fixed any minor problems that came up quickly. The hotel was nice and the breakfast was decent. Our biggest complain was that the elevator is tiny and there is only 1 for a 4 story hotel, this takes up time going up and down when it is busy.
Comment from Hotel Management
Nov 16, 2017 by Ceren, Hotel Management
Thank you for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Holiday Inn Express Bonita in the not too distant future. Sunny Regards, Ceren Aslan Front Office Manager
2 out of 5
by A verified traveler

Posted Nov 3, 2017
Sheets were dirty. Gave me supposedly clean sheets and had to change them myself.
3 out of 5
by A verified traveler from Miami

Wrong room

Posted Oct 31, 2017
Pros: The breakfast was decent.
Cons: The customer service is poor and the bed was not very comfortable.
Reserved a room wit 2 beds through expedia. Got a room with 1 bed and was told they were allowed to give is any room they wanted and didn't have another room for us and the hotel was booked. Awkward since I got to share a bed with someone I don't normally share a bed with. They did absolutely nothing for us. I called expedia and they were great. They called the hotel on my behalf but I still didn't get what I reserved. I should have gotten a price break, or anything. I won't be staying at a Holiday again. There are too many other choices for me to have to do that.
Comment from Hotel Management
Nov 16, 2017 by Ceren, Hotel Management
I do apologize for the confusion in regards to the bed type through 3rd party reservation. Thank you for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Holiday Inn Express Bonita in the not too distant future. Sunny Regards, Ceren Aslan Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Posted Oct 25, 2017
Pros: breakfest, stairs
Cons: sugar ants
Location: barefoot beach and bonita beach. Publics grocery and outback steak house
Perfect for visiting mom and beach. Location ideal for short stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel nice staff

Posted Sep 5, 2017
The hotes is really clean, neat but it smells like sigarrets if this is something you don't like it will bug you. It didn't bug us and the breakfast is super goood my mom love it. Over all this was the best hotels that I have stayed on.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Perfect

Posted Aug 28, 2017
Everything was perfect, the breakfast, the room and pool. The customer service also was amazing. I'm planning my next trip to there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Nice

Posted Aug 17, 2017
The hotel was very nice and clean . I would recommend it