Water park

Reviews of Hyatt Regency Coconut Point Resort & Spa

4.5 out of 5
Hyatt Regency Coconut Point Resort & Spa
5001 Coconut Rd, Bonita Springs, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews" "
Rating 8 - Good. 182 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeaneane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️❤️❤️
Stayed 1 night in Mar 2024
Response from Resort Team on Apr 18, 2024
Dear Jeaneane, Thank you for the lovely review. We are delighted that from check-in through check-out, we were able to provide you with an enjoyable stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 Excellent

Megan Kristine

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Resort Team on Apr 5, 2024
Dear Megan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 Excellent

Yanko, Biscayne Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Resort Team on Apr 1, 2024
Dear Yanko, It is genuinely heartwarming to know you enjoyed everything about your time at Hyatt Regency Coconut Point Resort & Spa. Your excellent rating means the world to us, and we hope to have the pleasure of hosting you again soon.Best, Resort Team

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Resort Team on Apr 2, 2024
Dear Lindsay, We are happy you chose Hyatt Regency Coconut Point Resort & Spa for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best, Resort Team

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Great water park.
Response from Resort Team on Mar 29, 2024
Dear Todd, We're delighted to hear that you found Hyatt Regency Coconut Point Resort & Spa family-friendly and enjoyed our fantastic water park! Providing memorable experiences for all guests is our priority, and we're thrilled that you had a great time at our resort. Thank you for your positive feedback, and we hope to welcome you back for another wonderful stay soon!Best, Resort Team

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pools and fun for kids! Lots of places to eat off property too
Stayed 4 nights in Mar 2024
Response from Resort Team on Mar 28, 2024
Dear Melissa, We are thrilled you enjoyed the amazing pools and family-friendly atmosphere at Hyatt Regency Coconut Point Resort & Spa! It's fantastic to know that there were plenty of dining options nearby to enhance your stay. Thank you for your positive feedback, and we hope to welcome you back for another wonderful experience soon!Best, Resort Team

8/10 Good

barbara

Liked: Staff & service, amenities
the outdoor furniture needs more attention--stains on fabric.
Stayed 12 nights in Feb 2024
Response from Regional Marketing Manager on Feb 20, 2024
Dear Barbara, Thank you for your feedback regarding your recent stay at Hyatt Regency Coconut Point Resort & Spa. We are committed to ensuring a satisfying visit for every guest; therefore, we appreciate you letting us know about your experience. Your insights regarding the outdoor furniture are invaluable, and we'll strive to ensure an improved experience for future guests. We value your satisfaction, and we'd be thrilled to have the opportunity to welcome you back soon.Best, Brianna G.Regional Marketing Manager

8/10 Good

anna, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here to let the kids play and enjoy water slides
Stayed 2 nights in Feb 2024
Response from Regional Marketing Manager on Feb 20, 2024
Dear Anna, Thank you for being our guest and sharing your delightful feedback. We're thrilled to learn that you and your family enjoyed your time at Hyatt Regency Coconut Point Resort & Spa, especially with the water slides! It's our pleasure to provide a fun and memorable experience for guests of all ages. We loved having you as our guest, and we look forward to welcoming you back for more adventures and relaxation at our resort.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Daniel

Stayed 5 nights in Feb 2024
Response from Regional Marketing Manager on Mar 21, 2024
Dear Daniel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

8/10 Good

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Rooms need a refresh
Stayed 1 night in Dec 2023
Response from Regional Marketing Manager on Jan 27, 2024
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We're thrilled to hear you loved our property. Your feedback about the rooms is valuable, and we appreciate your input. Our commitment to providing a positive experience remains a top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best, Brianna G.Regional Marketing Manager

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Resort nice. Rooms need upgraded
Stayed 1 night in Dec 2023
Response from Regional Marketing Manager on Dec 28, 2023
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We appreciate your feedback. We're pleased you enjoyed our resort and value your input regarding the rooms. Rest assured, we continuously strive to enhance our guests' experience, and your comments are valuable in that process. We hope to welcome you back for another enjoyable stay with us.Best, Brianna G.Regional Marketing Manager

4/10 Poor

Zachary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It is a nice property however it is not a good value in my opinion. This is very much run and feels like a business not a resort stay. If some company is paying for everything I think it makes sense but not for a family stay. Every single thing costs additional. Parking, coffee, snacks, resort fee, etc.. on top of a normal sized room for $600 a night. Which is fine if you want to overpay for what you get. I would look elsewhere unless your a family and you need to pay another $300 a night because it has the little waterslides.
Response from Regional Marketing Manager on Dec 17, 2023
Dear Zachary, We appreciate your feedback regarding your recent stay. It isn't very reassuring to hear that your experience didn't align with your expectations regarding value and additional costs. We aim to offer an exceptional and balanced experience for both business and leisure guests. Your observations about the pricing structure and added expenses are noted, and we'll take them into consideration as we continually review and refine our offerings. We understand your perspective and apologize for any inconvenience caused. We hope that in the future, we may have the chance to provide a more enjoyable and fulfilling experience should your travels bring you back to the area.Best, Brianna G.Regional Marketing Manager

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, amenities
Response from Regional Marketing Manager on Feb 5, 2024
Dear Christina, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Regional Marketing Manager on Dec 11, 2023
Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa.Best, Brianna G.Regional Marketing Manager

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Regional Marketing Manager on Dec 7, 2023
Dear Terrence, Thank you for sharing the nice rating about your experience at Hyatt Regency Coconut Point Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation spot
Very much a resort feel. Pools are GREAT! Rooms very quiet and well appointed
Stayed 4 nights in Nov 2023
Response from Regional Marketing Manager on Dec 6, 2023
Dear Carol, It's wonderful to hear you enjoyed your vacation at Hyatt Regency Coconut Point Resort & Spa! We are thrilled that you found the resort ambiance inviting and the pools fantastic. Our aim is to provide a serene and comfortable experience for our guests. Thank you for your positive feedback, and look forward to your next visit!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds are beautiful. The staff couldn't have been nicer.
Stayed 2 nights in Nov 2023
Response from Regional Marketing Manager on Nov 30, 2023
Dear Carol, We're thrilled you found Hyatt Regency Coconut Point Resort & Spa beautiful and enjoyed the exceptional service provided by our staff. Thank you for your kind words, and we hope to welcome you back soon for another wonderful stay!Best, Brianna G.Regional Marketing Manager

8/10 Good

Robert

Stayed 4 nights in Nov 2023
Response from Regional Marketing Manager on Dec 17, 2023
Dear Robert, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Exvellent
Stayed 4 nights in Nov 2023
Response from Regional Marketing Manager on Nov 24, 2023
Dear Cheryl, Thank you for your outstanding review! We are delighted that we exceeded your expectations and that you had an excellent stay at our resort. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 4 nights in Nov 2023
Response from Regional Marketing Manager on Nov 23, 2023
Dear Monica, We are thrilled you found your stay at Hyatt Regency Coconut Point Resort & Spa awesome! Your satisfaction means the world to us. We look forward to welcoming you back soon for another fantastic experience!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023
Response from Regional Marketing Manager on Nov 20, 2023
Dear Ronald, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Coconut Point Resort & Spa. We hope to have the pleasure of doing so again the next time you are in Bonita Springs.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night in Bonita
It was a short visit, but it was good. Overall, my room was stunningly beautiful. My only complaint was around not receiving hot water while showering until almost ten minutes into it! Also, while I enjoyed the view, the noise from the conference reception was annoyingly loud. If there are these kinds of functions happening at the resort like that one routinely, not sure I would return expecting a quiet respite in the future.
Stayed 1 night in Nov 2023
Response from Regional Marketing Manager on Nov 15, 2023
Dear Guest, Thank you for sharing your experience at Hyatt Regency Coconut Point Resort & Spa. We are delighted to hear that you found the room stunningly beautiful. We apologize for the inconvenience with the hot water delay and the noise from the conference reception. Your feedback is valuable, and we'll address these concerns to ensure a more seamless experience for our guests. Despite these issues, we hope you consider returning, and we look forward to providing you with a quieter and more enjoyable stay in the future.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Ray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and redtaurants in casa you donr want to eat in hotel restaurants. Breakfast is realky good, all you need without being fancy. Hotel proeprty is very clean and staff is very kind and helpful. Slides are very fun and usaukky no line to enjoy them. One thing o point out and it was the path to the duck was close so no travel to the beach island. Other than that it was great
Stayed 2 nights in Nov 2023
Response from Regional Marketing Manager on Nov 13, 2023
Dear Ray, We are delighted you had a great experience at Hyatt Regency Coconut Point Resort & Spa! It's wonderful that you enjoyed our delicious breakfast, clean facilities, and fun slides. Our team appreciates your kind words, and we regret any inconvenience caused by the temporary closure of the path to the beach island. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit in the future!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort exceeded our expectations!! Everyone was amazing!! The room was spacious and had everything yiu could possibly need. From pools.. to fire pits.. to great food fro morning till night the resort had it all! We already are looking to go back and bring our family and friends!
Stayed 2 nights in Oct 2023
Response from Regional Marketing Manager on Nov 2, 2023
Dear Elizabeth, We are thrilled that Hyatt Regency Coconut Point Resort & Spa exceeded your expectations. It's wonderful to know that you found our rooms spacious and well-equipped, enjoyed the various amenities, and had a great dining experience. We appreciate your positive feedback and look forward to welcoming you back with your family and friends for another exceptional stay.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Regional Marketing Manager on Oct 31, 2023
Dear George, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and amenities
Stayed 1 night in Oct 2023
Response from Regional Marketing Manager on Oct 27, 2023
Dear Michael, We appreciate you sharing your thoughtful feedback with other travelers. We are glad you thoroughly enjoyed your time with us and liked our amenities. We couldn't agree with you more; our convenient location is perfect for exploring all that Bonita Springs offers! Thank you for choosing Hyatt Regency Coconut Point Resort & Spa, and we hope to welcome you back soon.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, wonderful staff at the pool, pool & other amenities were amazing!
Stayed 1 night in Oct 2023
Response from Regional Marketing Manager on Oct 24, 2023
Dear Krystal, We are delighted to hear you had a family-friendly experience at Hyatt Regency Coconut Point Resort & Spa. Our dedicated staff and amazing pool and amenities are here to create lasting memories for our guests. Your positive feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Dianelys

Stayed 4 nights in Oct 2023
Response from Regional Marketing Manager on Nov 7, 2023
Dear Dianelys, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Best, Brianna G.Regional Marketing Manager

2/10 Terrible

Taisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Regional Marketing Manager on Oct 17, 2023
Dear Taisha, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Ronda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Regional Marketing Manager on Oct 16, 2023
Dear Ronda, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Hyatt Regency Coconut Point Resort & Spa your home away from home whenever your travels bring you to our area.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Regional Marketing Manager on Oct 16, 2023
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Imad, sun city center

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and fast check in, awesome Pools, Lazy River, water slides, Hot Tub, Restaurant's, ....
Stayed 2 nights in Oct 2023
Response from Regional Marketing Manager on Oct 12, 2023
Dear Imad, We're thrilled you had a fantastic experience at Hyatt Regency Coconut Point Resort & Spa! Thank you for highlighting our friendly service and the numerous amenities we offer, including the pools, Lazy River, and restaurants. We look forward to welcoming you back for another wonderful stay.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Regional Marketing Manager on Oct 12, 2023
Dear Robert, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hyatt Regency Coconut Point Resort & Spa, we invite you to come back and stay with us again whenever you are in the area!Best, Brianna G.Regional Marketing Manager

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The waiting time at the front desk was ridiculous during check in and check out. Never could find or access the concierge. There were no rooms available at the time of arrival so my room was assigned to me until 4pm.
Stayed 1 night in Oct 2023
Response from Regional Marketing Manager on Oct 10, 2023
Dear Carlos, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Regional Marketing Manager on Oct 7, 2023
Dear Tiffany, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Oct 4, 2023
Dear Vito, Thank you for your outstanding rating! We are delighted that we exceeded your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great place for everyone
Stayed 2 nights in Sep 2023
Response from Regional Marketing Manager on Oct 3, 2023
Dear Harry, Thank you for your outstanding review! We are delighted that we exceeded your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

8/10 Good

Salena

Stayed 2 nights in Sep 2023
Response from Regional Marketing Manager on Oct 2, 2023
Dear Salena, Thank you for the excellent rating regarding your stay at Hyatt Regency Coconut Point Resort & Spa. We hope you are already planning another trip our way.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, staff was great! Very friendly! Would visit again! Only complaint would be the resort needs to invest in new pillows. That’s not much of a complaint though
Stayed 3 nights in Sep 2023
Response from Regional Marketing Manager on Oct 2, 2023
Dear Luke, We're thrilled that you found our property beautiful and our staff friendly during your stay at Hyatt Regency Coconut Point Resort & Spa. Your feedback about the pillows is duly noted, and we appreciate your valuable input. We look forward to welcoming you back for another wonderful visit in the future. Thank you for choosing us!Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Prefect trip.
Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Sep 27, 2023
Dear Maria, We're thrilled you had a perfect trip! Your satisfaction is our ultimate goal, and we hope to welcome you back for another exceptional stay in the future. Thank you for choosing Hyatt Regency Coconut Point Resort & Spa for your stay, and look forward to your next visit.Best, Brianna G.Regional Marketing Manager

6/10 Okay

Amie, Estero

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
A lot of the amenities we came there were closed. Resort packed. Not enough staff. Not friendly staff except the lady at checkout and Elaine at the art desk.
Stayed 2 nights in Sep 2023
Response from Regional Marketing Manager on Sep 25, 2023
Dear Amie, We're grateful for your feedback regarding your recent stay. While we regret that some amenities were unavailable during your visit, we appreciate your understanding of the situation. Your kind words about our staff members, particularly at checkout and the art desk, are heartening to hear. We aim to provide exceptional service and hope to have the opportunity to welcome you back for a more complete and enjoyable experience in the future.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Patricia, Midland Park

Stayed 2 nights in Sep 2023
Response from Regional Marketing Manager on Oct 15, 2023
Dear Patricia, We are thrilled you had an excellent stay at Hyatt Regency Coconut Point Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Sep 18, 2023
Dear kimberly, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Regency Coconut Point Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, relaxing hotel for family
Stayed 4 nights in Sep 2023
Response from Regional Marketing Manager on Sep 16, 2023
Dear Syed, We're thrilled you had a great and relaxing experience at Hyatt Regency Coconut Point Resort & Spa. Our team strives to create memorable stays for our guests, and we're delighted that your family enjoyed their time with us. We look forward to welcoming you back for another wonderful stay in the future.Best, Brianna G.Regional Marketing Manager

4/10 Poor

Laidis B

My experience was terrible. At 4:00pm my room was not ready to check in, they provide me another room with a horrible view. The pool was fine.
Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Sep 9, 2023
Dear Laidis B, We are disappointed to learn that your room was not ready at check-in and that you were assigned a room that did not meet your expectations. We apologize for any inconvenience this may have caused. We value your feedback, and we will use it to improve our services and ensure a more seamless experience for our guests in the future. If you decide to give us another chance, we'll make your next stay a much more enjoyable one. Thank you for sharing your feedback with us.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Anthony Benedetto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Regional Marketing Manager on Sep 7, 2023
Dear Anthony, Thank you for your terrific rating of Hyatt Regency Coconut Point Resort & Spa. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Sep 27, 2023
Dear Joanne, We are delighted you had an outstanding stay at Hyatt Regency Coconut Point Resort & Spa and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 Excellent

Olivia

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Sep 2023
Response from Regional Marketing Manager on Sep 3, 2023
Dear Olivia, Thank you for your excellent review! We are delighted that we exceeded all your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

4/10 Poor

Richard

Stayed 3 nights in Aug 2023
Response from Regional Marketing Manager on Sep 20, 2023
Dear Richard, Thank you for choosing our hotel for your stay. We are sorry we did not meet your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best, Brianna G.Regional Marketing Manager

8/10 Good

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Regional Marketing Manager on Aug 30, 2023
Dear OSCAR, Thank you for the generous rating of Hyatt Regency Coconut Point Resort & Spa. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our city.Best, Brianna G.Regional Marketing Manager