Ratings based on 726 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from chicago
GreatPosted Aug 21, 2017
The best experience I've had in a long time. Great people great customer service
for Everyoneby A verified traveler
Posted Aug 20, 2017
Really enjoyed the swimming!! The amenities are amazing and well-maintained. Rooms are clean and comfortable. I would highly recommend.
for Everyoneby A verified traveler from Fort Myers
It's like your in a different world and time stopsPosted Aug 17, 2017
Everyone was amazing and they did very well making you feel like your on vacation
for Familiesby A verified traveler from FL
Posted Aug 17, 2017
We live in FL but wanted a little getaway on the opposite coast. This was perfect! Waterslides are super fun and the staff is WONDERFUL in general but especially with the kids. They have so many comforts, activities and options that there is truly something for everyone in a family. I highly recommend!
for Everyoneby A verified traveler from quito ecuador
Nice place to stay with kidsPosted Aug 1, 2017
We stay for 5 days and it was really nice. The pools were a lot of fun for the whole family. The beach was not that great for us, but we are not beach people. Everything was really clean and all the staff were helpufull all the time. I would really recommend this hotel. We had a great time
by A verified traveler
Resort Fees are a scamPosted Aug 1, 2017
Pros: The seafood restaurant
Cons: No hidden fees
Location: I didn't leave the hotel
As I said in the title, resort fees are a scam. I won't give any hotel that uses this practice above a three-star rating. Also, the only bar open after 7:00pm has just one bartender. Oh, and make sure you have a fresh pack of cigarettes before the gift shop closes at 10:00pm. Oh, and get ready to fork over $25 to use the sauna the following morning (but not until 9:00am). Aparently, the $30 resort fee doesn't cover sauna maintenance. The seafood restaurant is top notch, though. Maybe it's best to stay elsewhere and visit the seafood restaurant.
by A verified traveler from Philidelphia, Pa
No beach, no sun sets, no funPosted Jul 22, 2017
A conference hotel. Slowest elevators ever. Loud water park like pool area. No beach to walk to. The food was just bad. Had to rent a car just to get away to save my vacation. No sun sets on the Gulf because the hotel sit on the bay side in the middle of nowhere. Go to the Ritz in Naples, you will be so much happier.
for Everyoneby A verified traveler
Very nice hotel.Posted Jul 21, 2017
Had a very bad experience there over nite. It says quiet hours are after 9 but there was a party going on in two rooms on same floor that nite till 1 am. Called front desk but no help Trying to get two kids back to sleep while that was going on was just a bad experience.
for Everyoneby A verified traveler from Texas
Paradise!Posted Jul 16, 2017
Had an amazing 6 days here with our family! The water slides were so much fun! Never a dull moment! Tarpon Bay restaurant was awesome, too! We tried to schedule the boat, but a thunderstorm canceled it. I guess we will have to return to experience it! Schedule the morning ride since thunderstorms arrive most afternoons. Our only con was service in the pool areas. We would put our flag up on our lounge chair for service and servers rarely walked the areas. Most of the time, we walked to Corkscrew (restaurant by pool) to order food and drinks. It was disappointing when we realized it wasn't going to change. BUT, we still loved our stay and would love to go back!!
for Everyoneby A verified traveler from Florida / Sweden
Beautiful Resort!Posted Jul 14, 2017
Awesome place... Go today! Feelgood place:) Have fun!