Exterior

Reviews of numa I Bona Rooms & Apartments

numa I Bona Rooms & Apartments
Kölnstraße 360-364, Bonn, North Rhine-Westphalia

Reviews

8.2

Very Good

Rating 10 - Excellent. 89 out of 242 reviews" "
Rating 8 - Good. 96 out of 242 reviews" "
Rating 6 - Okay. 43 out of 242 reviews" "
Rating 4 - Poor. 7 out of 242 reviews" "
Rating 2 - Terrible. 7 out of 242 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Amazing value for money
Amazing room, property was very clean and they provided some amenities like drinks and snacks that were very nice too. Check-in and -out was seamless and very easy/convenient. Location was great too, as there are both supermarkets and food places nearby and the city center was only a short bus ride away, with the bus stop right outside the door.
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on Feb 7, 2024
Dear Michelle,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Elizabeth, Waialua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All communication and check in was electronic. Easy directions. Would stay here again if in the area.
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on Feb 7, 2024
Dear Elizabeth,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Terence

Business traveler
Liked: Amenities, property conditions & facilities
Excellent
Response from numa Guest Experience Team on May 2, 2023
Dear Terence,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Brian

Liked: Room comfort
Let Down By The Bathroom
The room was comfortable and well equipped but the bathroom had issues. The drain to the shower was blocked and resulted in the flooding of the room's floor. The issue was hair in the drain - and we shouldn't have had to clear this to make the shower serviceable. We had to use our bath towels to mop up the water. There was no body gel in the shower dispenser. There was only a part used roll of toilet paper. It soon ran out.
Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on Apr 20, 2023
Dear Brian,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards,

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business trip to Bonn
If you are looking for a good businessman's hotel whilst in Bonn you won't go wrong at the Galerie
Stayed 1 night in Jan 2020
Response from Galerie Design Hotel on Feb 3, 2020
Dear guest, thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely, Your Galerie Design Hotel Bonn

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sandra Bugge/ Empfamgsleitung on Dec 19, 2019
Lieber Gast, vielen Dank, dass Sie sich Zeit genommen haben, das Galerie Hotel Bonn hier zu bewerten. Ihr Galerie Design Hotel Bonn

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, comfortable, new facilities, free parking
Stayed 1 night in Oct 2019
Response from Sandra Bugge on Oct 31, 2019
Dear Guest, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Your Galerie Design Hotel Bonn

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to go to the airport. Friendly and professional staff
Stayed 1 night in Jul 2019
Response from Sandra Bugge on Jul 22, 2019
Dear guest, thank you very much for taking the time to rate the Galerie Design Hotel Bonn here and we are glad that you had a pleasant stay with us. Your Galerie Design otel Bonn

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time in this hotel
This is my third stay here for work so they must do something right. It is in a secluded location with 100m walk to gt to the main road where the tram takes you directly to the town centre. Therefore in a few minutes you can be in the town centre but have a peaceful and tranquil setting. It has a friendly atmosphere with a little park/playground attached. Breakfasts are simple in a German style but good quality and a reasonable choice. Likely to stay again.
Stayed 3 nights in Jun 2019
Response from Sandra Bugge on Jul 16, 2019
Dear guest, Thank you very much for taking the time to rate the Galerie Design Hotel Bonn here and we are glad that you like it here and that you have visited us frequently. We hope to see you soon again allowed. Your Galerie Design Hotel Bonn

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Decent overnight stay, quiet area!!
This was a nice stop over after being tired and wanting to find some where to stop for the evening. The hotel was fairly empty and quiet which was nice. There were facilities for working out and a sauna within the hotel but the hours didn't work with my schedule on this stay. The only down of the stay was the locking mechanism to the door. There was the pull over latch at the top of the door but the actual door didn't have the hole cut out in the door frame. Therefore, the room couldn't lock from its normal locking mechanism at the door handle. This is probably from renovations and had been overlooked when doing inspections. I was fine and comfortable but I don't know how comfortable I would be if a loved one was staying within this room alone. This was obvious after closing the door because the door couldn't seal properly and around the top frame of the door because of the light that came through. When checking out I also waited around and rung the bell for the staff for about 10 mins. Maybe there should be another form of contact rather than the bell if staff will be further away from the reception desk/bar area.
Stayed 1 night in Jun 2019
Response from Sandra Bugge on Jun 14, 2019
Dear guest, thank you very much for taking the time to rate the Galerie Design Hotel Bonn here and we are glad that you generally had a pleasant stay with us. Kind regards Your Galerie Design Hotel Bonn

4/10 Poor

Amin

Disliked: Staff & service
Below standard
Hotel does have parking but not share with customers. Swimming pool was not accessible as they were doing private lessons. Our bedroom had a fire exit with big bright light shining all night disturbing our sleep. Bathroom flooded as soon as we used shower
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2019
Response from Reservation Manager on Apr 16, 2019
Lieber Gast, wir hoffen Sie hatten einen schönen Aufenthalt in unserem Hotel. Wir würden uns freuen Sie bald wieder als Gast bei uns begrüßen zu dürfen Ihr Galerie Design Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Galerie Design Hotel Bonn on Jan 17, 2019
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Galerie Design Hotel Bonn

8/10 Good

Nicolas Samuel

Liked: Staff & service
Good hotel but shady management
Great Hotel, but they rip you off to get more money, offer upgrade for your room while not naming upgrade price and making it seem like it’s for free, but then at check out charge you with enormous sums. Mini bar prices are disrespectfully expensive. Rather look for different Hotel while in Bonn.
Stayed 2 nights in Nov 2018
Response from Galerie Design Hotel Bonn on Nov 15, 2018
Dear Nicolas, thank you very much for taking the time to rate the Galerie Hotel Bonn here. Usually, upgrades are always offered with the costs incurred. However, we would like to evaluate your check in more accurately. So please contact our staff and provide your reservation number, so that we can find a solution for the misunderstanding. Kind regards, Your Galerie Design Hotel Bonn

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Gallerie Design Hotel Bonn on Nov 13, 2018
Dear Mustafa, thank you for the good rating you have given our hotel. We are glad that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Your Gallery Design Hotel Bonn

6/10 Okay

basm

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Galerie Design Hotel Bonn on Aug 8, 2018
Dear Basm, Thank you for the good rating you have given our hotel. We are glad that you have enjoyed your stay with us and hope to see you again soon! Sincerely, Your Galerie Design Hotel Bonn

2/10 Terrible

Irina Gabriela

Disliked: Staff & service, property conditions & facilities, room comfort
A sad memory of my last birthday
It was a poor experience and it is a pity that people working for this hotel do not know to attract future clients maybe they are not interested
Stayed 1 night in Jul 2018
Response from Galerie Design Hotel Bonn on Aug 2, 2018
Dear Irina, Thank you very much for taking the time to rate the Galerie Design Hotel Bonn here. We greatly regret that you had reasons to complain during your stay. Unfortunately, we can not undo these incidents, so we would like to apologize for the inconvenience caused to you in every case. Best regards, Galerie Design Hotel Bonn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a reasonable price
Located in a nice area good nearby cafe and interesting room design.
Stayed 2 nights in Jul 2018
Response from Galerie Design Hotel Bonn on Jul 16, 2018
Dear guest, thank you for the good rating you have given our hotel. We are glad that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Your Gallerie Design Hotel Bonn

10/10 Excellent

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short over night stay, but everything in order, good wifi, shower, breakfast. Clean and welcoming
Stayed 1 night in Jun 2018
Response from Galerie Design Hotel Bonn on Jun 15, 2018
Dear Guest, Thank you very much for your feedback and we are pleased that you had a great stay with us. Best regards,

10/10 Excellent

Kuo-Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, quiet area to stay
15min from central Station to the tram stop near the hotel. Walking distance from tram stop to the hotel. Ithink it is reasonable distance for it. We ordered 2 rooms, both of them are larger than we expected! It‘s comfortable and very satisfying stay in this hotel.
Response from Galerie Design Hotel Bonn on Jun 22, 2018
Dear Kuo-Cheng, thanks for the rating and the time involved. We are pleased that you enjoyed your stay with us. We hope to welcome you back soon. Best regards

10/10 Excellent

Margaritha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with a difference
It was refreshing to stay in a non chain hotel with lots of original design features both in the public and private areas. The hotel is a bit out of the city centre but easily accessible on the frequent bus service.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Laura, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is very modern. The staff are excellent. My safe mulfunctioned and I had my passport in there and was traveling the next morning and they got a technician in half an hour around 9 pm. The only thing is that there was no heating and it was pretty cold
Stayed 2 nights in Nov 2017

6/10 Okay

Muhammad Saquib, Peterborough, UK

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel
Nice Hotel the bed and the beddings were terrible need to be changed the mattress and the pillows were the worst pillows ever. if these things are sorted everything is the best and would make the hotel one of the best in the category.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place to stay!! Awesome outdoor play area, restaurant and indoor pool!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. The room and bathroom is big. The staff are friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful service, lovely big room, we slept well and would happily come again.

8/10 Good

António, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed for only one night. Very pleased with the room and service. Wifi could be better though.

10/10 Excellent

Diann, Caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in Bonn
I stayed for UN meeting and it was just a nice peaceful place to be based while I am at hectic UN meetings. It was great to have this contrast.

8/10 Good

Paul, Rochdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay as part of a road trip
Arrived on the Friday afternoon and was greeted by a warm and friendly receptionist who checked me in quickly and efficiently. After a bit of trouble getting the room door open (Pull to push), I was in and was instantly impressed. The room is large and furnished in a very modern and boutique way. It's probably not to everybody's taste but I loved it! The bed is large and comfortable, the TV easy to operate, bathroom was spacious and spotless. There's a mini fridge stocked with soft drinks and alcohol & also a safe. The only fault I found with the room was in the bathroom, the shower water temperature was really difficult to fathom, regardless of the temperature you chose, it would either be really hot or freezing cold. After a few minutes it seems to settle. The location of the hotel is in a quiet suburb, around 15 minutes from Bonn on the 604 bus. A single journey costs €2.80 and the bus stop is just across the road. I parked at the hotel and the spaces at the front are free, which was a nice surprise. I'd definitely stay here again and recommend it to anyone looking for a quality hotel for a good price.

10/10 Excellent

Kim, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, great staff!
Such a pretty place, we only paid for one room for four people, so they gave us two connected rooms. Very accommodating staff and just a great experience.

8/10 Good

Edward, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, needs better internet
To start with the internet is insanely slow in the rooms. We had to walk down the hall to get a signal at all. Whenever we needed internet we would take our computers downstairs into the lobby. Other than that, the room was spacious and comfortable, it is out of the city, but not hard to get to, with a tram stop just a few minutes away. Also very lovely and helpful staff members.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice, but somewhat baffling
This is a nice enough hotel, but the only way to describe it is "a bit weird". The layout of the building is quite odd, the elevator is a service elevator, the door handle for our room took us a few minutes to figure out, and the furnishings/decor in the room were pretty bizarre too. Lots of metal poles and thick glass shelves/walls everywhere. There were 2 "emergency doors" that connected to the adjoining rooms and let a lot of sound through. TV was tiny (if that matters to you). And retina-assaulting bright white interrogation style lighting. Wifi didn't work in our room (612). However, the bed was super comfy, the bathroom was great, the window was huge with an amazing view, the restaurant was affordable and had absolutely amazing quality food. Sauna/steam room/pool were small, but top notch quality (and empty on a Saturday night). Unreal bakery down the street (on par with many we tried in Paris). Parking costs extra, €8.50 a day I think. Overall we enjoyed our stay, but it definitely wasn't what we were expecting.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay. Modern and clean room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you want to stay in the area
Really nice hotel with spacious rooms and underground parking garage. Stayed there when came to Bonn to visit family. They put up a cot for our 5 year old. Will definitely come back again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
The room was very small with little room to move about. The shower in the bathroom had some small black pieces of mold or filth on the walls. It was really bad. I checked in late at night and checked out the next morning. I was supposed to stay one additional night but there was no way I was going to stay there again. I had prepaid for two nights and will not likely get a refund for not staying the second night. Will never stay at this hotel again.

8/10 Good

pajra, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds + friendly staff
the room was very spacious and the bed was very very comfy. The room comes with a lounge leather couch which was also comfortable. Overall, a nice stay away from home.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Birmingham

Liked: Cleanliness, staff & service
Clean and comfortable
OK for a nights accommodation, too far from the city to walk

6/10 Okay

Andreas, Luxemourg

Disliked: Property conditions & facilities
Overall, the stay was satisfactory for us .Positive points: We enjoyed the food in the restaurant, bathroom was nice, bed and other furniture was okay. Neutral: Television set could be replaced with a flat screen, a kettle for coffee and tea would be nice. Negative: Door should be fixed, it did not close properly, the glasses for the minibar were not clean.

10/10 Excellent

Uschi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what I wanted
Hotel was very clean,glad it was a non smoking hotel throughout.Good location for what I needed but it is also a short bus ride away from the town center.

10/10 Excellent

Sia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort