Ratings based on 176 Verified Reviews

3.8 out of 5
64% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 22, 2018
Our room had a loud ticking noise that would go off randomly and we couldn’t find the source. Waited around for the staff for quite some time for checkout and they seemed uninterested to be there. Room was clean
2 out of 5
by A verified traveler

Good location, hotel not in the greatest shape.

Posted Jan 22, 2018
Good location, hotel not in the greatest shape. Overall not bad. I would probably stay somewhere else in the future.
3 out of 5
by A verified traveler from Newton, Ks

Horrible

Posted Jan 9, 2018
I thought we were going to have a great stay. We did until the morning. The housekeeping staff started pounding on the door even though the do not disturb sign was on the door. When we went to the desk and was told my the gentleman there that I shouldn't be so grouchy. So if you like to be belittled and talk down to this is the place for you. And don't try to make a complaint because you will not be able to find a phone number to call it in.
Comment from Hotel Management
Jan 18, 2018 by SS, Hotel Management
We are sorry for your expereicne. We will make sure this doesn't happen again. We hold our staff to higher standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great hotel - nice and quiet!

Posted Jan 5, 2018
Pros: Its away from all of the traffic and business
Cons: The ice machine wasn’t working on the floor we were on so we had to go to the opposite end of the hall and up the stairs to get ice.
Location: Its off of the main road so nice and quiet - Legends is close by so you can go shopping and lots of eating places within walking distance.
We have stayed here before and never been disappointed with the service or how nice the room is. Having a good breakfast included in the price is a big bonus too. Everything was so clean and comfortable and we enjoyed coming back to our room after being out in the cold at Legends!
Comment from Hotel Management
Jan 18, 2018 by SS, Hotel Management
Thanks for staying with us. The ice machine had some issues but its fixed now.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 3, 2018
Cons: Add waffles or pancakes and plain eggs..
Breakfast could have had more variety. No waffles, eggs only had peppers. Nice facility overall, will stay there again, most likely.
Comment from Hotel Management
Jan 5, 2018 by SS, Hotel Management
Thank you staying with us. We will continue to improve our breakfast and there are new things coming in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

great place to stay

Posted Dec 31, 2017
Pros: great room great food helpful desk clerk pool was good
Cons: nothing I can think of
Location: went to see family so we didn't do anything in Bonner Springs
got there early and they did everything they could to make sure we had a room that would work for our needs. gentleman at desk was SUPER helpful we had everything we needed and a great breakfast both days Thanks Holiday Inn Express for making our stay a great expence
Comment from Hotel Management
Jan 5, 2018 by SS, Hotel Management
Thank for you giving us a 5. We thrive in providing great customer service to all our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bonner Springs, KS

Pleasure

Posted Nov 18, 2017
It was a quick and painless check in I was asked Which floor would I prefer and I said The Quiet One and so it is
Comment from Hotel Management
Nov 27, 2017 by SS, Hotel Management
Thank you for feedback. I'm glad we were able to accomodate your needs.
3 out of 5
by A verified traveler

Heater

Posted Nov 13, 2017
The heater blower was terribly noisy shut it off for the night and the jacuzzi was great but also very noisy
Comment from Hotel Management
Nov 16, 2017 by Sunny, Hotel Management
We apologize for the inconvenience. Our goal is to make your stay as comfortabe as possible. We will make sure this doesn't happen in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Nov 6, 2017
Pros: Clean and comfortable
Location: we were just passing through
Nice room size, comfortable bed, desk assistant was super helpful and nice. Jetted tub was great after 2 days of driving. Nice breakfast buffet.
Comment from Hotel Management
Nov 13, 2017 by Sunny , Hotel Management
Thank you for staying with us and we value your feedback. We would love to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Very late night check-in, but the young man at the front desk was quite accomodating and nice.
Comment from Hotel Management
Nov 3, 2017 by SS, Hotel Management
Thank you Anthony for the kind words. Hope to see you again.