Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
During check in we dealt with a very professional front end, Adriiana was a pleasure to speak with. Rooms were clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
On business. Clean and convenient. Gym was decent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sasakatoon

Reasonable value

Posted Jun 24, 2015
Decent room bed was comfy. Good sleep. Kept air conditioning and bathroom fan on so good white noise effect. I was in motel complex so was concerned about vehicle noise. Free breakfast was okay
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Average hotel. Fairly good but not outstanding.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto, Ontario

Friendly and convenient hotel

Posted Apr 19, 2015
Pros: Friendly staff, quiet and clean
Location: conveniently located in the business district
Meeting our business travel needs with a nice breakfast to start the day. The Saw Mills is a good place for social meeting.
Comment from Hotel Management
May 6, 2015 by Jun L. BW Management, Hotel Management
Hi Terry, Thank you for your kind review. We are glad to hear that you enjoyed the complimentary breakfast made by our creative team at the Sawmill Prime Rib & Steakhouse. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Good central location

Posted Apr 12, 2015
Pros: Has everything close bye or in the building
Cons: Parking
Location: Golf curling
Bed was comfortable hot tub was great feature location was great staff was friendly let just us have a late check out at no charge good job
Comment from Hotel Management
May 6, 2015 by Jun L.-BW Management, Hotel Management
Hi Terry, Thank you for taking the time to leave such a great review. We are happy to hear that you enjoyed your stay and that we were able to accommodate your need for a late checkout. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from provost ab

Pretty good

Posted Mar 29, 2015
Get rid of tv cabinet. Doors don't open wide enough to watch. Must be right in front of the cabinet to watch.
Comment from Hotel Management
May 9, 2015 by Jun L.-BW Management, Hotel Management
Thank you for taking the time to advise us of your experience. We value your comments and use them to improve the services we provide our guests. We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from alberta

on way to cherry grove

Posted Mar 11, 2015
Pros: The bed was very comfortable
We thought that the check in was quite far away outdoors from our room.The curtain above the A.C. wanted to blow away from the window. hence privacy in question. The bed was very comfortable. Breakfast was great. although my husband thought there should have been some meat on the buffet
Comment from Hotel Management
May 9, 2015 by Akash , Hotel Management
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on curtains above the A.C have already been addressed to our Maintenance department to make these issues are properly address to not happen again. We are trying a new formula of breakfast since a few weeks and we appreciate every feedback! Your comments have been shared with our restaurant manager and we will be taking your feedback into the evaluation of this new formula. We hope that we will have the opportunity to WOW you during next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, UK

Good location for our two day stay

Posted Mar 1, 2015
Pros: On the whole the hotel was clean, all the staff were very polite, the swimming pool area was kept clean with fresh towels, etc.
Cons: Breakfast times could be extended to 10:00. Make guest's aware of any refurbishment work taking place during their visit.
Location: We are on vacation from the UK and we're visiting the area to view local RV Parks for our return visit in the Summer.
There was however some refurbishment going on in a meeting room on our floor ( Floor 2 ) which we were not made aware of at the time of booking or indeed when we checked in. Breakfast finished and was cleared away by 09:00 which we thought was a bit too early.
Comment from Hotel Management
May 6, 2015 by Jun L.-BW Management, Hotel Management
Thank you so much for your review. I would like to apologize for any inconvenience that you may have experienced due to the unexpected water leak we encountered in our second floor meeting room during your stay. We took action immediately and tried to minimize any disturbance to our guests. We appreciate your comment regarding breakfast and will discuss this with our restaurant to see if we can modify our hours to accommodate our guests' needs. Please come back and visit us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Best western

Posted Feb 5, 2015
Overall good experience. Rooms nice and clean but walls are very thin. Could here the people next doors conversation and TV. Don't waste your money at the sawmill.
Comment from Hotel Management
May 9, 2015 by Jun L.-BW Management, Hotel Management
Thank you for your kind words about our rooms being nice and clean. I apologize for your experience at the Sawmill Prime Rib & Steakhouse. When you are back in our area, I look forward to hearing how we could have improved your dining experience. We improve by learning from our mistakes. We look forward to seeing you again.