Ratings based on 597 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with fine food nearby. ASU close by.

Posted Apr 25, 2017
Came to stay two nights to be near a granddaughter attending ASU. Had stayed at this Holiday Inn Express before and was very pleased and this stay was just as pleasing. Friendly, helpful staff always ready to accommodate. The morning breakfast was wonderful. The coffee ready all times of day. My granddaughter stayed with us overnight and she too was happy. Will choose again.
Comment from Hotel Management
Apr 27, 2017 by Margaret Roy, General Manager, Hotel Management
I am so pleased that we made your visit to Boone to visit your granddaughter an enjoyable one. We appreciate your business and hope to see you many more times! Thank you for your kind comments :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Pleasant stay in Boone! It was so refreshing to walk in and feel welcomed. Front desk staff were friendly, helpful, and accommodating. I will stay there again!
Comment from Hotel Management
Apr 20, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for your complimentary comments. We look forward to welcoming you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located.

Posted Mar 6, 2017
Hotel is nice. Staff could have been a little more outgoing – making you feel more like home away from home. Cleaning staff was excellent with their hospitality. Our first night sleep was on a horrible mattresses but the front desk was very accommodating and changed our room to a more updated mattress. Second night was a much better sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Banner Elk

Posted Feb 25, 2017
I liked the free breakfast also how it's close to banner elk.
Comment from Hotel Management
Feb 27, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for your kind review. I am glad that we were so convenient for your stay! Please come back and see us again soon :)
4 out of 5
by Abby

pleasant overnight

Posted Feb 14, 2017 on Hotels
clean and convenient. Breakfast was what I expected with constant attention to keeping the food fresh and the area clean. At this price point it's as good as it gets
4 out of 5
by Michele

Posted Jan 25, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for staying with us while you were in Boone. We appreciate your business and look forward to seeing you again!
4 out of 5
by Cynthia

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for the four star review! We look forward to seeing you again soon :)
5 out of 5
by Sujung

Posted Jan 19, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for the five star review! I am so pleased we made your stay in Boone an enjoyable one.
3 out of 5
by A verified traveler

Great

Posted Jan 17, 2017 on Hotels
Its always nice and comfortable to stay here, however, do not expect to have plenty of choices for breakfast.
4 out of 5
by Eric

Posted Jan 9, 2017 on Hotels
We stayed here while traveling for our 25th Anniversary. We were there during a brief snowfall leaving 5 inches on the ground. The facilities made sure that the drive was clean and safe for all to enter or leave. We were even offered an extension at a good rate if we chose not to travel because of the snowfall. It was very tempting because of the facility and staff but we were on a schedule.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for your kind comments. Congratulations on your 25th Anniversary! That's quite an accomplishment. I was glad that you chose our property to be a part of your celebration. :)