Ratings based on 620 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
This was my first time to stay in a hotel with my service dog. The staff were so kind and friendly. I thought all the rooms were standard with fridges and microwaves; that was not the case. The staff was so accomodating to change me to a room that did have a fridge so I would be able to put the dog food in the fridge and it not go bad. I will pay more attention next time. I really appreciated how nice the staff on duty were and the house keepers.
Comment from Hotel Management
Sep 13, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for your kind review. We appreciate you staying with us.
5 out of 5
Recommended
for Couples
by A verified traveler from Australia

One of The Best!

Posted Aug 26, 2017
Pros: Everything!
Cons: Nothing!
Our second stay at this hotel and just as good as the first 18 months ago. The staff were great, the rooms, clean and comfortable and breakfast plentiful as always and nice and early for a quick getaway on our long driving holiday. We love Holiday Inn Express and this is one of the best! Even the washing machine is free!
Comment from Hotel Management
Aug 30, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you so much for taking the time to send us your review. I am so pleased that we made your stay a great one.....again! We appreciate your loyalty and hope that you get a chance to visit again soon :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Staff was friendly and made an extra effort to help us.
Comment from Hotel Management
Aug 30, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for choosing to stay with us while you were in Boone. We are happy to help and look forward to your return visits!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Great hotel in mountains near everything

Posted Aug 18, 2017
Always love going to the mountains. Nice when you have a friendly, clean and comfortable place to stay.
Comment from Hotel Management
Aug 18, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you! We appreciate you and look forward to your return visits :)
3 out of 5
Recommended
for Everyone
by A verified traveler

A disappointment

Posted Aug 17, 2017
Pros: Staff was very nice and the breakfast great.
Cons: Fix room 202
9 out of 10 times we stay at a holiday express if we are traveling. It is the best price for the best room. However this weekend was a total let down. We were in town moving our daughter into he apartment and needed to get a room for the night, because we arrived late. Check in went awesome, lady was super nice. The room however was a total disappointment. There was a stale smell in the room, the shower curtain rod was broke so it would not hang correctly and if you showered you soaked the floor. The keurig was dirty with old coffee stains and grounds. Oh and the paint in the shower on the ceiling was peeling off. It wouldn't of been so bad but we paid over $200 for the room for one night. Normally I would of complained, however we were in a rush to get everything moved in before the rain and still had to check in the the apartment complex...This was a total disappointment on the room.
Comment from Hotel Management
Sep 13, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for your feedback. We have addressed the issues you mentioned. I am sorry for your inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Clean and close to Tweetsie Railroad The pool area was clean and they provided towels. They had a variety to choose from for breakfast.
Comment from Hotel Management
Jul 31, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for sharing your experience details with us and future travelers. We appreciate your business and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Very pleasant stay - I'd recommend it.

Posted Jul 15, 2017
Pros: Convenient location, pleasant staff, good housekeeping, clean room and nice complementary breakfast selections.
Cons: I can't see what could really be improved.
Location: The location is excellent and the town of Boon, NC, is a beautiful little college town with plenty to do in the area.
Very pleasant stay and the staff who couldn't have been more helpful and accommodating. I would definitely recommend this hotel.
Comment from Hotel Management
Jul 17, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you for taking the time to let us know you enjoyed your stay with us. I will make sure my staff knows that they made you feel welcome!
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston Salem, NC

Convenient. Staff is amazing.

Posted Jul 14, 2017
Pros: .
Cons: .
Location: .
We enjoyed staying there. It was easy to do and staff is very helpful.
Comment from Hotel Management
Jul 17, 2017 by Margaret Roy, General Manager, Hotel Management
Thank you so much for your kind words. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel close to entertainment and shopping.

Posted Jul 13, 2017
Pros: Very clean
Location: Close to restaurants, entertainment, and shopping
Hotel was easily accessible to main highway. Close to entertainment, restaurants and shopping.
Comment from Hotel Management
Jul 14, 2017 by Margaret Roy, General Manager, Hotel Management
We are so glad you enjoyed your stay with us. We look forward to your return visits!
5 out of 5
by Ronnie

Family

Posted Jun 18, 2017 on Hotels
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Comment from Hotel Management
Jul 7, 2017 by Margaret Roy, Hotel Management
We are very glad you enjoyed your visit with us! Thank you for the five-star review :)