Ratings based on 695 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Boone NC

This traveler left a rating score only Posted Jun 19, 2018
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 16, 2018
3 out of 5
by A verified traveler from Lake Norman NC

Posted Jun 6, 2018
Everything about the hotel was wonderful except the people below us kept going out on the balcony and smoking. The entire room would smell like smoke. Disgusting.
Comment from Hotel Management
Jun 14, 2018 by Margaret Roy, General Manager, Hotel Management
Please accept my apologies for the inconsiderate actions of the other guests. We are a non-smoking hotel but unfortunately, some guests are only concerned with their own needs. I hope that you will visit again so we can provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Graduation at Appalachian State

Posted May 14, 2018
Price was high, which is expected at graduation. Shows some wear. Bothered by sticky bathroom floor. Staff was good.
Comment from Hotel Management
May 14, 2018 by Margaret Roy, General Manager, Hotel Management
Thank you for your feedback. I will address the bathroom floor issue with my Housekeeping Manager and make sure that we are rinsing the floors after applying the disinfectant cleaner to avoid that sticky feel. We appreciate you!
3 out of 5
by A verified traveler

Posted May 12, 2018
Nice hotel however was disappointed that there was not a mini-frig nor a microwave in the room for the price I paid for the room. There was not a bedspread on the bed and the coffee maker did not work..
Comment from Hotel Management
May 14, 2018 by Margaret Roy, General Manager, Hotel Management
Thank you for taking the time to let us know about your experience at our hotel. We do offer rooms with mini frig/micro and I am sorry if that option was not available to you at the time of booking. We have stopped using bedspreads because the triple sheeting technique that we use on our beds is designed to make sure that everything that touches a guest is washed daily. We appreciate your business and hope that you will choose to stay with us again.
4 out of 5
by A verified traveler

Posted May 9, 2018
Comment from Hotel Management
May 9, 2018 by Margaret Roy, General Manager, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chapel Hill

Posted Apr 22, 2018
I only stayed overnight, so the hotel was perfect for my needs. It needs updating, but was nice and clean overall. Staff was very nice and accommodating. I woke up in wee hours of the morning as I smelled cigarette smoke-in. In non smoking hotel. This just means the other guests weren’t abiding by hotel policies though. Great staff
Comment from Hotel Management
Apr 23, 2018 by Margaret Roy, General Manager, Hotel Management
Thank you for your feedback. I apologize for any discomfort you experienced because of other guests smoking in the hotel. We do our best to discourage this behavior but as you found out, we are not always successful. We hope you get a chance to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located to many attractions, activities.

Posted Apr 19, 2018
Very friendly and helpful front desk staff. Easy access to restaurants, shopping, and local attractions and activities. We'll be back!
Comment from Hotel Management
Apr 20, 2018 by Margaret Roy, GM, Hotel Management
Thank you for taking the time to let us know you enjoyed your stay. We appreciate that you chose us while you were visiting Boone and look forward to your return visits. The fun is just getting started!
5 out of 5
Recommended
for Everyone
by A verified traveler from east coast of NC

great place to stay when mountain bike riding

Posted Apr 4, 2018
Pros: really enjoyed the fresh coffee available all the time.
Cons: not much could be, i think
Location: we're into mountain biking, and this area is close to many great trails
We've stayed in this hotel a few times, each involving mountain biking. It is easy to find, close to eating establishments in Boone, NC. reasonably priced, and the breakfast hits the spot for early risers. We also enjoy the fresh coffee which is available anytime. We'll stay here again next time we ride. Additionally, the staff was superb and very helpful regarding local knowledge and such.
Comment from Hotel Management
Apr 5, 2018 by Margaret Roy, General Manager, Hotel Management
Thank you so much for your kind words! We appreciate you and love it when guests enjoy the beauty that surrounds us :)
5 out of 5
Recommended
for Everyone
by A verified traveler

My go-to hotel for Boone

Posted Apr 3, 2018
I always stay here while in town. It’s convenient to downtown Boone as well as Blowing Rock.
Comment from Hotel Management
Apr 3, 2018 by Margaret Roy, General Manager, Hotel Management
We appreciate the time you took to complete the review, and your loyalty to our hotel. It is our goal to make you feel at home and we welcome your return visits :)