Posted Sep 5, 2016 on Hotels
We didn't stay because of bed bugs in 1st room given. A second room was offered, but since that type of problem tends to be facility wide we decided not to stay. The person at the desk seemed very frustrated. I told her to go look for herself the first time, she refused. When we decided not to go with the second room, she stomped her feet to go inspect the rooms (that was primarily because of the $100 cash deposit that you need to leave if you pay with cash or a debit card that was NOT indicated when room was reserved). I walked with her to both rooms. The first room, which had the bug, she did not even go into. She did gi into the second room & inspected to make sure we didn't smoke or destroy anything. I was given back the $100 deposit, however was still charged the $81.75 for the room. I have contacted the hotel customer service directly and will also alert the BBB & AAA.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank You for your feedback, we appreciate it. Sorry that you had to go thru the inconvience but the bed bug issue is not a property wide issue and it has been properly handled by our pest service company. We do have the $100 deposit required statement on all of the web sites and we have refunded your stay. Once again sorry for any inconvenience that this may have caused.