Prettiest over-the-water property in Bora Bora
Posted Jul 13, 2016
Upon our arrival we were amazed with the beauty of this tropical paradise. But a little disappointed with the hotel management and the unwillingness to accommodate my situation. Unfortunately, I had broken my toe a few days prior to leaving for my honeymoon. I asked the manager to give us a room closer in to the land, beach, restaurants, etc. (because I was wearing a removable protective boot and supposed to be on crutches, not walking much), but she had already assigned a water bungalow that was the furthest away and the next to the last one on the walkway! She was totally unwilling to reassign a bungalow closer in so that I did not have to walk so much! We are Expedia VIP Gold members and were eligible for an upgrade, but were not accommodated for that, either. This property does NOT like to honor Expedia perks. Although the property was beautiful, the drinks were super expensive and full of ice. When we were served a drink, it was literally about 3 sips and gone, left with a glass totally filled with ice! On one occasion, the bartender totally ignored us when we sat down, so we finally walked away without ordering and watched another couple do the same. This property would do a lot more business if they offered beach and pool service where they come to take lunch and drink orders where people are relaxing. We did visit a nearby property for future purposes and they DID serve food and drinks on the beach. That is something that we like when we are on a tropical vacation.
Comment from Hotel Management
Jul 21, 2016 by SYD, Hotel Management
Dear Mrs H...,
We would like to thank you for the time you spent to write a comment about your stay at the Bora Bora Pearl Beach Resort & Spa.
We are very glad to read that your overall experience was enjoyable.
We would like to add some details regarding the Expedia VIP Gold amenities that you were entiteld with.
- The free up grade is given upon availability. We were fully booked and hence not able to offer you this upgrade. But as a compensation we offered you a FOC bottle of Champagne (out of contract to show our goodwill).
- You got a late check out, the early check in was not possible considering the occupancy (offered upon availability according to Expedia agreement).
- You were entitled with 20% discount on the spa, but you declined this offer a try to negociate a discount on the F&B as compensation. This perk is not part of the contrat, that is the reason why we could not accept this request.
In short, we did respect the Expedia VIP Gold amenities contrat.
We provided you the closest bungalow available in the category you have booked. Of course if we could have had the information of your broken toe prior to your arrival, we propbably have been able handle the situation differently.
Thank you again for sharing your experience.
It is our hope to greet you again in the future.