Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver Canada

beautiful upscale hotel

Posted Oct 11, 2015
Pros: Attentive staffs, beautiful location, cleaniess, very spacious rooms
Cons: Check in can speed up a little
Location: We were there to enjoy to resort so we did not go through the trouble of taking a 20 min boat ride each way to town.
It's on the best location on Bora Bora. Staffs were superb in attending to every detail and the needs of every guest. We were switched to this hotel when the one we booked cancelled on us for some reason, so we did not do any research on what this hotel is like. We were placed on the bungalow that faced the dock, which was the worst spot on the premises. So we talked to the manager and he was more than accomodating. We still have to stay at the "not so good" location for 1 night but he upgraded us to a diamond villa the next day which was amazing. (The room is still the same but the view is so much better!) Waking up in the morning seeing the mountain rather than boats going in and out. We would have spent more for this room in the first place if we had known. After all, you spend a fortune getting there. Anyway, we had a great time and highly recommend Intercontinental Thalasso Spa at Bora Bora.
Comment from Hotel Management
Oct 13, 2015 by #ICthalasso, Hotel Management
Dear Anita,Greetings from Bora Bora, We would like to extend our most sincere Mauru'uru for sharing such a nice feedback about our Resort and our dear associates! We hope to see you soon in our resort, so we can take care of you once again. Regards Stéphane Massarini General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

excellent

Posted Sep 12, 2015 on Hotels
le buffet petit déjeuné est un peu décevant, tout le reste est top
Comment from Hotel Management
Nov 21, 2015 by ICthalasso, Hotel Management
Cher client, Ia Orana de Bora Bora Permettez-moi tout d’abord de vous remercier d’avoir choisi l’InterContinental Bora Bora Resort & Thalasso Spa pour votre séjour à Bora Bora et d'avoir partagé vos commentaires. Je suis très heureux de constater que vous avez passé un excellent séjour. Cependant, je regrette que vous n'ayez pas aimé notre buffet petit déjeuner qui est normalement très apprécié par notre clientèle internationale. Nous nous faisons d'ores et déjà un plaisir de vous recevoir de nouveau lors d’un prochain séjour à Bora Bora. Stéphane Massarini Directeur Général
5 out of 5
Recommended
for Couples
by Kim from Christchurch

Paradise founs

Posted Aug 26, 2015 on Hotels
It was fabulous- the resort and surroundings were even better than we were expecting from review of brochures. Truly wonderful. Will def be back
Comment from Hotel Management
Oct 31, 2015 by ICthalasso, Hotel Management
Dear Kim, Ia Orana from Bora Bora, Thank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations and that you found it truly wonderful! It was a pleasure to make you experience a flawless stay! Thank you again and we hope to welcome you back to beautiful Bora Bora. Sunny Regards Stéphane Massarini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

またボラボラに行って泊まりたいホテル

Posted Aug 18, 2015
Pros: スパとアクティビティは良かったです。
Cons: 雨が降っていたのでしかなないのですが、布団とベットが湿っていたので出来れば布団乾燥機で乾かしてほしい。
Location: 水上ホテルは極上で本当に山の形がきれいに見えるホテルでした。
日本人スタッフやスパのスタッフ他に何気ない気遣いに感謝です。とにかく親切でやさしいプロのスタッフにまたボラボラに行って泊まりたいホテルです。部屋も快適で大自然の中で家族の絆や笑いや癒しを与えてくれてここに泊まって心から良かったです。
Comment from Hotel Management
Aug 27, 2015 by #ICthalasso, Hotel Management
Dear Guest, Warmest Greetings from Bora Bora, InterContinental Hotels thank you very much for your nice feedback. It is a pleasure to read that you enjoyed your stay with us. We are all very pleased to see that you enjoyed the facilities and the activities. We are thrilled to know you found the location excellent. We are facing the majestic Mount Otemanu and we think it is a great chance to have such a view. We will of course extend your warm words to our Japanese staff. Thank you again and we hope to welcome you back to beautiful Bora Bora. Sunny Regards Stéphane Massarini General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Las Vegas, NV

Overwater Bungalow

Posted Aug 3, 2015
Pros: The efficient design of the property is astounding. Despite being completely booked, we often felt like we had the entire property to ourselves.
Cons: Certainly not a complaint, as one generally doesn't go to Bora Bora to party, but a few more nightlife events would have been nice.
Location: You really don't need to leave the property to have fun, but taking a jeep tour of the main island is nice for getting a feel for local culture.
Attention to detail is very prevalent at this magnificent property. All amenities are pristine and well maintained, and the staff is attentive and gracious. If you're looking for a once in a lifetime romantic getaway, this is it.
Comment from Hotel Management
Aug 26, 2015 by #ICthalasso, Hotel Management
Dear Guest, Warmest Greetings from Bora Bora, Thank you for your fantastic review regarding your stay at the InterContinental Bora Bora Resort & Thalasso Spa. Very pleased to learn that you enjoyed your stay with us, that you loved the property and we are all delighted that our attention to detail did not go unnoticed. As you discovered, we are blessed to have a warm and caring staff - people who obviously love coming to work every day. Thank you again for sharing, we are looking forward to welcoming you again in a near future. Sunny Regards Stéphane Massarini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast was disappointing

Posted Jul 31, 2015
Pros: The location was great.
Cons: Did I mention the overall breakfast.
Location: Scuba diving, snorkeling, 4x4 cruise.
Well, the birds like it; especially the bread table. The breakfast could have been so much better. IMO, there was not enough staff to fully service the guests at breakfast. As well, the food selection was not up to the standards of a five star hotel.
Comment from Hotel Management
Aug 26, 2015 by #ICthalasso, Hotel Management
Dear Guest, Warmest Greetings from Bora Bora, We appreciate your kind assistance for having taken your time to make us aware of your experience. We feel sorry that you did not appreciate the quality of our menus which are highly appreciated by our European clientele and majority of our international guests. Your comments will be debriefed shortly with the F&B manager and is receiving my personal care. We would be very happy to welcome you back soon to demonstrate our commitment on improving our guest experience. Regards Stéphane Massarini General Manager
5 out of 5
Recommended
for Couples
by Ahmad A.

honeymoon in heaven

Posted Jul 17, 2015 on Orbitz
Great value for money compared to St. Regis and Four seasons. Great services and amazing views as well.
4 out of 5
by A verified traveler

Great facility, service is lacking.

Posted Jun 22, 2015
Management structure basically non existent. Effects service! If you want great service spend a little more and go to the four seasons
Comment from Hotel Management
Aug 26, 2015 by #ICthalasso, Hotel Management
Dear Guest, Greetings from Bora Bora, I would like to thank you for having taken the time to share your experience, and I sincerely apologize that, in your experience, we have fallen short your expectations on some points. I am disappointed to hear that you were unhappy with your overall experience at our Resort. At InterContinental, we continually strive to meet each of our guest’s expectations, I am very sorry that we failed to deliver this to you during your visit. Since guest’s satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valuable guests. We would be very happy to welcome you back soon to demonstrate our commitment on improving our guest experience. Regards Stéphane Massarini General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from San Francisco, CA

Best resort location on the island!

Posted Jun 2, 2015
Pros: You can't beat the location. Best views of the island if you ask me.
Cons: Staff was either super nice and helpful or a rude and unclear. A few times it took speaking to several people to get the answer we needed.
Location: The hotel concierge offers lots of activities (for a fee of course) snorkeling, diving, 4x4 jeep tours, helicopter tours, shuttles into Vaitape etc.
We had a lovely time at IC Thalasso. My boyfriend and I went to celebrate my 30th birthday and everything went off without a hitch. We stayed in an overwater bungalow with a view of Mt. Otemanu towards the end of the dock. The water was the perfect depth too, if the tide was out we could stand with water just under our arms. We spent most of our time out on the deck of the bungalow enjoying the view, sun and water. We brought a floaty that was of GREAT use, so much and made it easy to stay in the water for longer periods of time. (I think the resort should have some to check out to guest, LOTS of people asked us where we got it.) The location is perfect—definitely my favorite thing. The accommodations were nice, but are starting to show wear (especially the lounge chairs and towels). We booked an excursion through concierge to go snorkeling with sharks, sting rays and through the coral gardens and it was just fabulous! The driver was hilarious and played his ukulele for us while we were riding around. We also did the Honeymoon Package at the spa which was also great, we spent most of the day using their facilities as well. Lastly, everything is VERY expensive. Think double, if not triple what you're used to in the U.S., but there are lots of ways to save if you spend some time looking up tips online. Overall, we had a great time and hope to visit again!
Comment from Hotel Management
Aug 26, 2015 by #ICthalasso, Hotel Management
Dear Guest, Warmest Greetings from Bora Bora, We would like to extend our most sincere Mauru'uru for sharing such a nice feedback about our Resort . We are happy you liked your bungalow. The beauty of turquoise lagoon blends perfectly with the mountains. It is absolutely breathtaking! We are glad to read that you enjoyed your honeymoon package, we cannot disagree with the fact that spa therapists are really gifted in Deep Ocean Spa. We are happy that you had a lovely time doing the shark and ray snorkeling tour! Also, We perfectly understand that some rates may appear higher in Bora Bora compared to USA,but French Polynesia is much appreciated as a secluded & protected chain of paradisiacal islands. This exceptional geographical situation has consequences: taxes are very high, transportation and all imported products are particularly expensive and the Resorts need to impact its operating costs Thank you again, we hope that you will visit us again soon! Sunny Regards Stéphane Massarini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Hotel greeted us at the airport as soon as we landed, and led us to the water taxi and headed to the hotel seeminglessly. Staff greeted us again at the check-in staging area with spectacular view. Hotel offered variety of activities with reasonable fees, and spa services were excellent! Over-the-water bungalow we stayed was the best ever. Water was crystal clear and beach offered great relaxing activities. Meals were excellent, and there were much more you can ask for a vacation. Must not miss if you plan to visit Bora Bora!
Comment from Hotel Management
Aug 26, 2015 by #ICthalasso, Hotel Management
Dear Guest, Ia Orana from the InterContinental Bora Bora Resort & Thalasso Spa, Thank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us. We are happy you liked your bungalow with private access to the lagoon. They are all designed for the wellness of our guests, the glass bottom coffee table through which you can feed the multicolored fishes and the large window pane with direct view on the turquoise lagoon really make you feel in the middle of nature! We are delighted that you enjoyed your moment in our haven of rest: theDeep Ocean Spa. Also, it is with pride that I read your comments about our restaurants. The staff is dedicated to our guests and the food is prepared with attention to details. Thank you again and we hope to welcome you back to beautiful Bora Bora. Sunny Regards Stéphane Massarini General Manager