AVOID, go to private island if you want relaxing
Posted Dec 16, 2016
Before my detailed bad experience I want to start with the good ones.
THE STAFF WAS OUT OF THIS WORLD!!! We went all over the world with my wife and we have NEVER found such an amazing, dedicated, helpful person in the staff. Solange, the manager, made absolutely everything she could so that my wife and I had an amazing experience.
Now for the bad...
*The hotel was under construction. There were maintenance being done all over the hotel. At one point there was a band playing near the bar but all you could hear was hammers.
*Internet was NON EXISTENT. Wi-Fi never worked. We complained to the manager and she was so kind as to go to the store and bought us a Wi-Fi router with a pre-paid card specially for us.
*You could see broken drawers, mold on the wood, scratches all over the floor, non working windows on the room.
*The gym is just a joke. No treadmill, only 2 lift weighting machines.
*The Water from the Overwater Bungalow is so deep that you don't see any corals or at least
I could keep on writing but I have no more space for my thoughts...
On the second day we talked to Solange about leaving the hotel (we booked for 8 days) and she said they would give us all the money back or they could move us to the Private Island Hotel.
This is were our real Bora Bora experience started.
The private Hotel is a 5 stars. Exclusive, relaxing, incredible for snorkeling. Room was perfect. Staff also incredible.
So to sum up AVOID this hotel and go to the private island.
Comment from Hotel Management
Jan 2, 2017 by Sofitel Marara Beach Resort, Hotel Management
Hello, thank you for taking the time to share your experience at the Sofitel Marara Beach Resort. Your comment is very important to us. Please, be sure that we will take in consideration each point you detailed to improve our guests experience. We would like to sincerely apologize for any inconvenience you had during your stay. Thanks again to have choosing us for your stay in Bora Bora. Maururu !