Ratings based on 120 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great friendly staff

Posted Feb 20, 2017
Pros: Small size, friendly staff
Location: Coral gardens, a short kayak ride away is truely amazing. Lovely sand beach, we rented bikes and rode around the island (2.5 hours)
The hotel property is in an excellent location. The gardens are well kept, rooms could use a little TLC. Food at the restaurant was pretty good, some times the consistancy was lacking. We didn't use the spa or fitness room.
1 out of 5
by A verified traveler from Argentina

AVOID, go to private island if you want relaxing

Posted Dec 16, 2016
Pros: Solange the manager was the only good thing about this hotel.
Cons: Everything. The hotel needs a complete lift up.
Before my detailed bad experience I want to start with the good ones. THE STAFF WAS OUT OF THIS WORLD!!! We went all over the world with my wife and we have NEVER found such an amazing, dedicated, helpful person in the staff. Solange, the manager, made absolutely everything she could so that my wife and I had an amazing experience. Now for the bad... *The hotel was under construction. There were maintenance being done all over the hotel. At one point there was a band playing near the bar but all you could hear was hammers. *Internet was NON EXISTENT. Wi-Fi never worked. We complained to the manager and she was so kind as to go to the store and bought us a Wi-Fi router with a pre-paid card specially for us. *You could see broken drawers, mold on the wood, scratches all over the floor, non working windows on the room. *The gym is just a joke. No treadmill, only 2 lift weighting machines. *The Water from the Overwater Bungalow is so deep that you don't see any corals or at least I could keep on writing but I have no more space for my thoughts... On the second day we talked to Solange about leaving the hotel (we booked for 8 days) and she said they would give us all the money back or they could move us to the Private Island Hotel. This is were our real Bora Bora experience started. The private Hotel is a 5 stars. Exclusive, relaxing, incredible for snorkeling. Room was perfect. Staff also incredible. So to sum up AVOID this hotel and go to the private island.
Comment from Hotel Management
Jan 2, 2017 by Sofitel Marara Beach Resort, Hotel Management
Hello, thank you for taking the time to share your experience at the Sofitel Marara Beach Resort. Your comment is very important to us. Please, be sure that we will take in consideration each point you detailed to improve our guests experience. We would like to sincerely apologize for any inconvenience you had during your stay. Thanks again to have choosing us for your stay in Bora Bora. Maururu !
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
4 out of 5
by A verified traveler

Gorgeous views wherever you look!

Posted Oct 27, 2016 on Hotels
Good deal for the price. Rooms are a bit dated, air conditioner is loud but works well. Bed was nice size and comfortable. The staff is very friendly and try to accommodate all of your needs. Showers nice and hot and great water pressure. Many european guests, not many american guests. Very quiet and not many kids (which we didn't mind, we didn't bring ours). Beach front rooms have gorgeous views and you can walk right out onto beach. Gorgeous location, views. Wonderful infinity pool looking out onto lagoon. Patio boards around pool need to be replaced, but I believe they were working on that. Breakfast buffet was very good, especially omelet station. They have an amazing coral garden right within the resort that they have raised to help preserve and create coral. Incredible fish viewing.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience in Sofitel Bora Bora ! We are very delighted that you had a Magnifique and unique stay in our little piece of paradise. Please, be sure that we will take in consideration your feeback about the pool to improve our guest experience. We hope to welcome you back soon ! Mauruuru !
2 out of 5
by A verified traveler

Cons vs Pros

Posted Sep 23, 2016
Pros: Beach was nice.
Cons: Rooms, pool & gym need updating, food DEFINITELY needs improving, all bedding - pillows, blankets, and mattresses need replacing and wifi strengthened
Location: Location is ok. Bad sewer smells when walking on street north of hotel. Downtown Taitape is about a 15 min drive.
We first stayed at the Sofitel Marara Bora Bora 5 years ago. It definitely needs an update. Anita at Concierge was very nice and helpful. Checkin was a bit unorganized but they offered us breakfast and an early Checkin. Food was terrible, pillows and blanket smelled extremely disgusting - had to request new pillows and Wifi is also very sketchy. Will not be returning!
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Iaorana from Bora Bora ! Thank you for sharing your experience at Sofitel Bora Bora Marara Beach. Your feedback is very important for us as it allows to improve our guests' experience with all the considerations of your remarks. We hope to have the opportunity to welcome you back in a "Magnifique" way. Mauruuru.
4 out of 5
by Robert

beach bungalow

Posted Aug 16, 2016 on Hotels
Loved being RIGHT on the BEACH!
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience in Sofitel Bora Bora Marara Beach Resort !
5 out of 5
Recommended
for Everyone
by A verified traveler

My five stars go to the all the stuff Maruru

Posted Aug 1, 2016
Very nice The only thing that it was the worst there was nothing and I mean nothing for children to be entertained It seems that everything is set up for honeymoon
Comment from Hotel Management
Aug 1, 2016 by General Manager, Hotel Management
Thank you for sharing your experience ! We are very delighted that you have found your Paradise in Sofitel Bora Bora. All our teams would like to thank you for such a fantastic feedback. Maururu maitai and come back soon !
3 out of 5
by A verified traveler

Bad experience

Posted Jul 26, 2016 on Hotels
The old lady at the concierge desk would try to understand what we wanted , she would just put her opinion in first place. The younger gentleman on the other hand would go an extra mile try his best in doing his job. They wouldn't allow us to use the room for a late check out, stating that the room would be occupied as soon as we checked out (what we discovered was a lie), instead they let us use an old bathroom for us to take a shower before our flight. This hotel is not worth for the price. Wouldn't go back!
Comment from Hotel Management
by General Manager, Hotel Management
Write your comment.Iaorana from Bora Bora ! Thank you for your opinion which is very important for us. We are really sorry for the problems encountered. Your comment will allow us to improve our guests experience. Hoping to welcome you again at the Sofitel Bora Bora Marara Beach Resort.
4 out of 5
by Tracey from Labrador, Canada

Pics of place don't compare to the real thing

Posted Jun 16, 2016 on Hotels
Stayed on private island first 5 days, amazing had overwater bungalow, moved into garden view last nite there and it was nice, staff are exceptional and manger went completely beyond expectations with little issue we had, would def recommend this hotel to anyone travelling to bora bora, walking distance to little restaurants down the street as well
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Iaorana and thank you for sharing your Magnifique experience at Sofitel Bora Bora! We were very delighted to host you and we look forward to welcome you back again !
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Lovely hotel, friendly staff and beautiful views

Posted Jun 6, 2016
My husband and I spent 7 days at the Sofitel celebrating our 20th Wedding Anniversary. The lagoon view bungalow was spacious, clean and well equipped (aside from a fridge that didn't work). Overall this Sofitel hotel does need a spruceup as throughout it looks tired, however I feel this is reflected in reduced accommodation rates. Hotel staff are wonderful and friendly, there is a great breakfast buffet, good entertainment on offer and tour options. The Ecotour was the highlight of our trip! Matira beach is 10mins walk - Stunning! What a beautiful part of the world to visit!! Mauruuru Sofitel for accommodating us on such a memorable trip!
Comment from Hotel Management
Jun 15, 2016 by General Manager, Hotel Management
Iaorana from Bora Bora ! Thank you so much for your Magnifique comment, all of our Ambassadors would like to thank you for such a feedback. We are very delighted that you enjoyed your stay with us, and we look forward to welcome you back in the future. Mauruuru !