Hotel needs updates, Look into the Four Seasons
Posted Feb 3, 2016
The location of the hotel is beautiful, but the rooms need some updates. We stayed in one of the over water villas, which are very expensive. Some of our windows didn't close, the floor creaked and sounded like you were going to fall through, our deck had loose boards, and the pillars holding up the villa were falling apart. We also lost water during our stay and didn't have hot water for two days.
Everything at the resort is absurdly expensive, and not that great of quality. We dined at the Italian restaurant, and were disappointed. The pasta said it was homemade, but tasted boxed, and my duck was over cooked. I would recommend trying some of the restaurants off the resort. We loved Villa Mahana.
When we arrived, the front desk seemed annoying that we had booked through Expedia and said we would not get any Starwood points for our stay. I am a Gold Starwood member, and it meant nothing . Usually I get free drink tickets upon check-in and great service when I stay at St. Regis and other Starwood properties. Nothing like that happened here. We told the hotel that it was our honeymoon, but I think they are used to everyone being on their honeymoon. Most of the staff was nice, but mid-week there was a change over and we felt that the service went downhill.
We met another couple that stayed at the Four Seasons, which is right next door. They didn't have any of the same issues as we did. I would recommend staying at the Four Seasons instead.