Ratings based on 309 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from miami

Hotel room is old need to be redone stink

Posted Nov 9, 2017
Hotel room is old room need to be redone room looks nothing like th pictures old and stink
Comment from Hotel Management
Nov 11, 2017 by Chef de réception, Hotel Management
Dear Luis First of all I would like to thank you for taking the time to write a comment after your stay a Mercure Bordeaux Centre Mériadeck. Regarding the room you had for your stay, in fact there is 2 types of pictures on the website that correspond to the 2 types of rooms we propose: standard and privilege one. The standard one, which you chose are in fact not renoved. However, I really hope to have the opportunity to welcome you later in a privilege room in order to better meet your expectations. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Crowthorne

Nice, clean, friendly and modern hotel

Posted Nov 2, 2017
Pros: The staff and the feel of the hotel. It is modern and clean with an upmarket style. Great ornaments and decoration
Cons: The beds..
Location: So close to the city centre with the great shops, restaurants and bars in a beautiful city
Wonderful hotel in a location close to city centre. It is clean and modern with friendly helpful staff. Only criticism would be the comfort of beds - both my wife & I ended up with backache... and we were in separate rooms, sharing with our children! Maybe the beds were too hard. Minor point that did not spoil a fantastic stay in Bordeaux. Cannot fault the staff on their helpfulness and friendly demeanour.
Comment from Hotel Management
Nov 7, 2017 by Reception supervisor, Hotel Management
We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear guest, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler from London

Not a 4* Hotel.

Posted Nov 1, 2017
Pros: Location, the modern communal areas and the WIFI works well across the whole hotel.
Cons: Some of the check in staff were not as hospitable as other members of their team.
Location: Walk everywhere! It is so easy to get around the city.
We stayed for 4 nights at the Mercure Hotel. Overall, the trip was a city break, so the central location of the hotel fit the purpose - the city center is about a 15 minute walk, and the +1 bus takes you from the hotel to the airport in roughly 45 minutes. Most of the check in staff were friendly, some had an attitude which you would not expect in a service industry. We had dinner at the hotel on the first night, where my chicken came out raw on the inside, once i noticed this the waiter was quick to deal with it (he asked the chef to cook it longer, and then bought it back out despite me explaining I no longer had an appetite for it!) but he deducted from the bill, and made no big deal about it. The beds are comfortable, the shower is powerful and additional amenities (e.g. shower cap) can be requested from reception. The communal areas are very modern however, the rooms could do with updating. Overall, it was a comfortable stay, but i do not think this is the standard of a 4* hotel, as the location is its main selling point.
Comment from Hotel Management
Nov 5, 2017 by Chef de réception, Hotel Management
Dear AVK, I would like to thank you for taking time to write a comment after your stay at Mercure Bordeaux Centre and I am really pleased to read that you globally liked the services we propose as the location of the hotel. Be sure that I will transmit your feedback to the team in order to be sure they will all be as welcoming as the others. I really hope to have the opportunity to welcome you later at Bordeaux, Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Close to everything

Posted Sep 29, 2017
Pros: Location
Location: It is very close to the center of town which is a very interesting place being located on a river. Worth a visit
We stayed overnight before taking a river cruise. The staff recommended a great resturant for diner. The hotel is close to the center of Bordeaux and was an easy walk. The breakfast was very good.
Comment from Hotel Management
Oct 8, 2017 by Angelique, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,
4 out of 5
by A verified traveler

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017 by ANGELIQUE, Hotel Management
Cher client, Nous tenons à vous remercier d'avoir pris le temps d'écrire un commentaire suite à votre séjour au Mercure Bordeaux Centre Mériadeck et je suis ravie de lire que vous avez apprécié votre séjour parmi nous à Bordeaux. Toute l'équipe et moi-même espérons vous revoir très vite, Bien cordialement,
4 out of 5
by benjamin

Needs a refresh

Posted Aug 22, 2017 on Hotels
Room (6th floor) was pretty tired but our friends on a different floor seemed to have a new room. Area is ok, about 5 mins walk from the pedestrian area.
Comment from Hotel Management
Aug 25, 2017 by ANGELIQUE, Hotel Management
Good afternoon, Thank you for taking the time to share your experience during your stay at our hotel. We have several types of rooms, including superior ones with different decoration. To know that we are studying for room renovations next year. We hope to see you soon in our group's establishments
4 out of 5
by Brian

Posted Aug 11, 2017 on Hotels
This is a good Mercure Hotel reasonably close to the city centre BUT the car parking is dreadful - a concrete public car park with very tight manoeuvring space and then a nightmare set of up and down steps to reach the foyer with suitcases. The hotel's reserved section is very small and was full by the time we arrived. The booking for our second room could not be found at first until the staff realised it was via HOTELS.COM AND THEN FOUND IT - THEIR SYSTEM DOES NOT SEEM TO CATER FOR AGENCY BOOKINGS VERY WELL
Comment from Hotel Management
Aug 24, 2017 by ANGELIQUE, Hotel Management
Dear Brian, I would like to thank you for taking the time to write a comment after your stay at Mercure Bordeaux Centre and I am really pleased to read that you enjoyed the location and the city of Bordeaux. Regarding your booking, I apologize for the inconvenience it cause you and be sure that we are checking every days each bookings in order to not leave this situation happen again. For the car park, in fact we do not have alot of spaces in our but we are in the public one where ou can always foud spaces. I would like to thank you again for your feedback and I really hope to have the opportunity to welcome you again and to better serve you. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

very convenient location, near center

Posted Aug 2, 2017
Pros: location in the center
Location: shopping mall
very positive experience, near shopping mall, you can walk easily to the center of the city
Comment from Hotel Management
Aug 9, 2017 by Angelique, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice City Centre Hotel

Posted May 30, 2017
Good location, short walking distance from the main pedestrianized areas and many attractions. The parking is expensive, but very convenient.The staff were friendly and efficient check in/out were both easy and quick. The breakfast was buffet style, with enough choice to satisfy most tastes. The room was quiet, air con was good and the bathroom quite large, with plenty of hot water.
Comment from Hotel Management
Jun 2, 2017 by h1281, Hotel Management
Dear guest, I would like to thank you for taking time to write a comment after your stay at Mercure Bordeaux Centre. It is a pleasure to read that you enjoyed the serviecs we proposed you and that the location helps you to spend a great stay at Bordeaux. I really hope to have the opportunity to welcome you once again, Best regards
5 out of 5
by Douglas

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 15, 2017 by ANGELIQUE, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,