Good location but not very clean.
Posted Jul 1, 2014
Although our entire 1-week stay was prepaid, at check-in we were presented with a full-length lease document to sign before getting the key... very off-putting. Obviously guests will not spend 30 min. reading before signing, and if the lease is unacceptable, what's the solution since they already have the money? If a lease acceptance is required, lease conditions should already be made available before the room is booked. The room was not clean: spider webs along the kitchenette ceiling, floors dirty in the corners, old chewing gum on the side of the sofa, etc. Room was cleaned once as per lease conditions, but we had to re-wipe sink area as a gritty film was left (no rinsing away of abrasive cleaner). Cleaning personnel leaves all dirty sheets, vacuum cleaner, etc. randomly spread all over hallways forcing you to walk through piles of dirty bedding and wrestle your luggage around vacuum and containers to get to and from elevators. Numerous signs in hallways and rooms mostly informing of additional fees if you do not clean up kitchen well enough before you leave and if you lose you key (65 euros for the latter). Management's attitude is abundantly clear from the lack of service they give vs. the service they expect from the paying customer. We had a suite with separate bedroom and the double bed was comfortable. But the sofa/trundle bed in the living room was very uncomfortable when used as a sofa.... the arms and back are just flat hard surfaces, no padding.