Ratings based on 288 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice City Centre Hotel

Posted May 30, 2017
Good location, short walking distance from the main pedestrianized areas and many attractions. The parking is expensive, but very convenient.The staff were friendly and efficient check in/out were both easy and quick. The breakfast was buffet style, with enough choice to satisfy most tastes. The room was quiet, air con was good and the bathroom quite large, with plenty of hot water.
Comment from Hotel Management
Jun 2, 2017 by h1281, Hotel Management
Dear guest, I would like to thank you for taking time to write a comment after your stay at Mercure Bordeaux Centre. It is a pleasure to read that you enjoyed the serviecs we proposed you and that the location helps you to spend a great stay at Bordeaux. I really hope to have the opportunity to welcome you once again, Best regards
3 out of 5
by Phivos

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017 by ANGELIQUE, Hotel Management
Cher Phivos, Toute l'équipe et moi-même tenons à vous remercier d'avoir pris le temps d'écrire un commentaire suite à votre séjour au Mercure Bordeaux Centre. Nous espérons également avoir l'occasion de vous accueillir prochainement afin de vous proposer un séjour qui répondra totalement à vos attentes, Bien cordialement,
4 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Madame, Monsieur, Toute l'équipe et moi-même tenons à vous remercier d'avoir laissé votre avis suite à votre séjour parmi nous. Je suis ravie de lire que vous avez apprécié les services et prestations que nous proposons. De plus, j'espère que la localisation de l'hôtel a participé au bon déroulement de votre séjour, Dans l'attente de vous accueillir de nouveau, Bien cordialement,
5 out of 5
by A verified traveler

Fantastic weekend break

Posted Dec 19, 2016 on Hotels
Loved Bordeaux - 2nd stay here at the Mercure, would definitely return
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear Madam, Sir, We would like to thank you for your feedback. Be sure we will inform all Mercure Bordeaux centre staff to it. Looking forward to welcoming you again. We wish you a Merry Christmas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great Stay in Bordeaux

Posted Nov 6, 2016
Good location within easy walking distance of main area with restaurants, shops, etc. Shopping centre across the street with stores and a grocery. Rooms were clean, quiet and comfortable. Great stay.
Comment from Hotel Management
Nov 7, 2016 by MERCURE, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler from Dublin

Nice Hotel, Great Location

Posted Sep 5, 2016 on Hotels
Staff very helpful, Breakfast was pleasant, Room was fine, great location, 50m to tram Stop Meriadeck and Meriadeck Shopping Centre, 400m to Old town tourist area. Will stay here again if I'm back in Bordeaux.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
2 out of 5
by A verified traveler from London

Jaded hotel needs triple glazing and a facelift

Posted Aug 7, 2016
Pros: Staff were pleasant.
Cons: Triple glazed windows. More modern decoration and furnishings. More English channels available on the tv.
Location: Not far from the shopping and historic centre of Bordeaux.
Staff were very pleasant. The room was fine but needed a re-vamp as it was very dated. It overlooked the shopping centre. On the first night the bin men came and emptied either the hotel bins or the shopping centre bins or both at some unearthly hour of the morning (it was dark) and took ages. It was very noisy. The next night there was a fight outside our window with people screaming and shouting. This seemed to go on for ages. So we did not get a good night's sleep on either night. The room would have benefited from triple glazing. For the price we were not impressed.
Comment from Hotel Management
Aug 10, 2016 by Angélique, Hotel Management
Dear Annie You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,
4 out of 5
by Grant from Texas

Great budget hotel

Posted Jul 29, 2016 on Hotels
Great location away from noisey tourists.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Grant, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by VALENTINE from UK

Enjoyed Bordeaux

Posted Jul 25, 2016 on Hotels
Travelling from Spain back to UK we normally have a single overnight stop on the outskirts of Bordeaux (travelling from Alicante to Caen) but decided to have a couple of nights to explore a bit of the city, only wish we had stayed a bit longer. Hotel was within easy walking distance of all main attractions. Gastronomic delight. However must say thank God for satnav. Driving through the city was a nightmare.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Valentine, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,
3 out of 5
by A verified traveler

A few days in Bordeaux

Posted Jun 22, 2016
Cons: The electrics did not work very well. We reported this at check out but the receptionist was a bit off hand. Also the curtains had issues.
The Hotel is OK ,has a vert interesting external shape.
Comment from Hotel Management
Jun 28, 2016 by reception, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,