Ratings based on 74 Verified Reviews

3.8 out of 5
80% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from Norwich

Everything it says on the tin!!

Posted Sep 10, 2016
Pros: The service and the facilities were well above average
Cons: The air con in the room wasn't that efficient
Location: merignac town has lots of restaurants, shops and facilities
We booked a hotel close to the airport with good links to the city. Quality is about 15 minutes drive from the airport and is well situated to both Merignac itself and routes to the centre of Bordeaux. We did not find overflights of aircraft to be a noise problem at all and slept soundly the 7 nights we were there. The hotel is well furnished and modern. Everything worked that you would expect to work - lifts, toilets, telephone, shower, cooker, kettle etc. We booked a room with kitchen facilities so that we could have our own breakfast and this worked out fine. The service from the staff was very good and we felt cared for and welcomed. There is a spa there that we didn't try but we did try the gym(fairly basic but open almost all hours) and the pool(which was also fine).We ate at the in-house restaurant, the Iguana which was too cordon bleu for our tastes but the food was good(the avocado souffle, by the way, is to die for!!).We ate in the breakfast lounge a number of times and it was also of a good standard. The rate we thought was a little high for what you got. That would be our only gripe.Otherwise the hotel lived up to our expectations.
Comment from Hotel Management
Nov 9, 2016 by Gonzague A, Hotel Management
Dear Guest, First of all, I thank you to taking time for leaving a comment. We are pleased to know that your stay in our hotel was appreciated up to his value of comfort and efficiency. We hope to see you soon again for a next stay in Bordeaux Mérignac. Cordially
4 out of 5
for Everyone
by A verified traveler

Posted Jul 28, 2016
Well received...a quick swim..great rest and a wonderful breakfast....then a shuttle to the airport. Perfect ...just what is needed before a long flight!
4 out of 5
for Everyone
by A verified traveler from Swansea

Stayed for the recent Wales game in Bordeaux

Posted Jun 14, 2016
Pros: Staff very helpful, especially on reception and room was very spacious!
Location: Was not much located close by, only positive of location was the Airport
Nice hotel with very friendly staff, a 20 minute walk from Airport but not much in close surrounding areas to Hotel, small but nice bar and as the bus/train strike was on we had to use a taxi to get into the City Centre which cost 23 Euros to get in and 45 Euros to return late at Night
Comment from Hotel Management
Jul 18, 2016 by Manager, Hotel Management
Dear guest, Many thanks for your kind note and comment, it encourage us to exceed our guests' expectation. I will definitely pass your kind word to our staff. However, I have reviewed your remarks on bus strike, we do apologize for this event independant of our wishes. Look forward to welcoming you soon. Best regards,
2 out of 5
by A verified traveler from Campbell,CA

Nice people, poor hotel

Posted Jun 7, 2016
For 4 star the quality and functinality is just not there. Shower was pretty interesting. Good luck taking a shower without getting the whole bathroom wet. No toilet treats, shower caps, or lotion, only two shoe polishing kits. Good shuttle service. Comes every 30 minutes.
Comment from Hotel Management
Jun 11, 2016 by Aernouts, Hotel Management
I apologize to hear that you did'nt enjoyed your stay. This is certainly not the experience that we to offer to our customers. We continually strive to improve and your action makes this possible. Thank you for taking the time to submit a comment.
2 out of 5
by A verified traveler from USA

Close to airport

Posted Nov 24, 2015
Pros: Clean and quiet
Cons: Shuttle bus was a joke. Does not run every day. Did not work for early morning flights. Sub contracted resturant at their facility was awful servic
Location: Nothing. Other resturants are 1 Km walk
Two recent stays. Chosen because close to airport
4 out of 5
for Everyone
by A verified traveler

Posted Jun 23, 2015
Cons: Notification on the Expedia web site that the hotel has an airport shuttle, and how to contact them to send it for pick-up.
It was only when I got to the hotel that I found out they have an airport shuttle. This, and a method to contact them in advance to arrange pick-up would have been useful to know in advance.
5 out of 5
for Everyone
by A verified traveler from london

Beautiful in every way

Posted Apr 9, 2015
I stayed for 1 night and I can recommend this establishment very highly indeed. From a very warm welcome, through a beautiful room (retro but stunning and immaculate) to an evening meal which really was fine dining, this was the best hotel I stayed in throughout my 7 days and hotels in France that week. I was extremely impressed and would not hesitate to stay there again or recommend it to anyone who wants to stay in the area. 10/10
3 out of 5
by A verified traveler

Unfriendly staff

Posted Jul 26, 2014
Although they plenary of notices in English, however, when I asked for a menu in English there was not one, or staff assisting to translate. No evening meal for me...
2 out of 5
by steve from Ottawa, Canada

Horrible services for an Airport "business" hotel!

Posted Nov 4, 2013
Pros: Cheap rate, compared to others in the area.
Cons: ALL SERVICES!!! Hire more staff so the restaurants and bar can open more than a few hours a day. Hotel was packed, and everyone was going out to eat
1. Hotel has 2 restaurants, plus the breakfast room. Restaurants are only open a few hours a day, and the breakfast buffet was EMPTY when we arrived at 8am. We arrived at 2pm, and had to wait until 7:30pm to be able to get anything to eat. Even room service doesn't open the early evening! 2. Gave us the wrong room at first (paid for Queen suite, got 2 singles), but corrected it after. 3. Internet access is very spotty. They had to give us 3 different access codes to use, which would only occasionally work. 4. Television system wasn't working in our room. Supposed to be a MOVIES option, which wouldn't come up on our TV, and the front desk staff gave up and said "there's nothing we can do about it today". And this was a Monday. Definitely SKIP this hotel and stay at the Mercure instead. This hotel is no where NEAR a 4-star. 3-star at best.
2 out of 5
by A verified traveler

More like a 2 star in need of repairs

Posted Mar 17, 2013
Supposed to be a 4 star hotel. Not even close- despite a room service menu in the room stating service until midnight, at 10:45 "nobody was available" to bring even simple food/drinks up. Cheap lumpy beds. Furniture in disrepair, hallways as well. Depressing and did not offer services advertised.