Ok but I'll stay elsewhere next time
Posted Oct 5, 2015
Chateau looks nice from the outside but is a bit run down inside. Upon check in we were told the person who does the wine tour and tasting (the reason we booked here) was on vacation for 3 weeks. Also they had just had a large party check out and were leaving early. We booked a room with a tub and shower but got one with a shower only. They upgraded us to the suite which was nice but the shower then didn't work. First morning's breakfast had stale croissants. The second morning's breakfast was better.
Overall, this was quite disappointing. With the wine tour not available we didn't have time to make other arrangements in Bordeaux and everything in Bordeaux is pre-booked so you can't just show up and do a tour/tastings. It really impacted our time in Bordeaux. That said, this hotel has a beautiful view of the vineyards and it's interesting to see the staff work. I think this had the potential to be a great experience but due to some unforeseen circumstances ended up being quite disappointing. Even though we were members of the loyalty club, they didn't process our points.