Exterior
Check availability

Reviews of Candlewood Suites Bordentown-Trenton, an IHG Hotel

2.5 out of 5
Candlewood Suites Bordentown-Trenton, an IHG Hotel
200 Rising Sun Road, Bordentown, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 138 out of 305 reviews" "
Rating 8 - Good. 99 out of 305 reviews" "
Rating 6 - Okay. 30 out of 305 reviews" "
Rating 4 - Poor. 18 out of 305 reviews" "
Rating 2 - Terrible. 20 out of 305 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the property is clean but a little dated
Stayed 1 night in Nov 2023

6/10 Okay

amanda

Room and hallway smelled musty
Stayed 1 night in Oct 2023
Response from AJ on Oct 23, 2023
Dear Amanda,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Poor

Scott

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms had been "renovated". But drywall, texturing and paint was utterly terrible. Never seen such bad workmanship. Looks like drywall mud was applied with a rake and then just painted over. After painting, the old, dirty, yellow switch and plug covers were re-installed. Too many unbelievably bad items too list. Whomever was in charge of renovations needs to be reassigned. Embarrassing to the Marriott brand.
Stayed 1 night in Oct 2023
Response from AJ on Oct 9, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AJ on Oct 6, 2023
Dear Michael,Thank you for taking the time to tell us about your experience at BORDENTOWN-TRENTON. We hope that you give us the opportunity to serve you again in the future.

8/10 Good

Kevin

Traveled with family
Liked: Amenities
Nice staff and safe area.
Stayed 2 nights in Sep 2023

8/10 Good

LISA, Hertford

Stayed 1 night in Sep 2023
Response from AJ on Oct 10, 2023
Hi Lisa,Thank you so much for your review of our hotel. We hope to have another opportunity to serve you again in the future.

8/10 Good

Valentin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a psycho lady sitting not far from the hotel entrance and crying.
Stayed 1 night in Aug 2023

8/10 Good

Jennie

Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property takes a lot of pride in terms of cleanliness and running a tight ship. Highly recommend for value in terms of price and accommodations.
Stayed 1 night in Jul 2023

10/10 Excellent

Karina

Stayed 1 night in Jul 2023

10/10 Excellent

Nicole

Stayed 1 night in Jul 2023

10/10 Excellent

Butler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Devin

Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023

10/10 Excellent

Shaunte

Stayed 1 night in Jun 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Rafe

Liked: Cleanliness, staff & service
One of the most important thing in staying in a hotel is safety. The door DOES NOT properly close you have to push it, and the lock wouldn’t lock from the inside. That’s why I was disappointed.
Stayed 2 nights in May 2023

10/10 Excellent

Takiyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
They were friendly from the start. I had a lil bug in my first room they switched my room. But checked it first. Apologized for that. Asked about food in area and they gave me options.
Stayed 1 night in May 2023

8/10 Good

Anya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was nice, room clean. One thing I did not like about the room - we were on the first floor and there is no privacy curtains. They were just sheers and I am assuming if I can see through them so can people from outside. There were a lot of people making noises around 2 am. Also around 6 am, I could hear what sounded like someone sweeping in the hallway and the bucket kept banging.
Stayed 1 night in May 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Tiavon

Traveled with family and small children
Disliked: Staff & service
My room was canceled due to a glittering their system I was told my room was gonna be free because of the technicality and that they would upgrade me to a suite so that I could have extra room for my son who was sleeping with that because the room that I was previously promised had got insoled on the last day of my stay I was faced with unreasonable fees even after I was told the room was gonna be free also the people in charge were very rooting disrespectful Made insinuations that I didn't have money to pay Even after I asked what I have to pay for the room I was still told it was free and they called multiple times saying that my car was declined even though they didn't even have the did I need to pay I also asked did I need to leave the credit card that I would be paying with yes completely unprofessional when we arrived at our room there were things that were broken or destroyed the tiles were dirty
Stayed 2 nights in Apr 2023

4/10 Poor

Keith

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Wtong rooms even after confirming by phone with hotell peior to arrival Had to wait 25 minutes to check in. No towlels!
Stayed 1 night in Apr 2023

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Magdalena

Business traveler, Traveled with family
Place needs to be updated and had an old smell maybe be the carpet. Staff was nice and helpful. Took a while to get the requested items. Overall, it was okay to stay. I would stay there again. Place was very quiet.
Stayed 1 night in Apr 2023

10/10 Excellent

ANA

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay
Stayed 3 nights in Apr 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
I was pleasantly surprised when we walked into the room and saw the tiny kitchen with a big refrigerator. The bathroom was big and roomy and the bed was very comfortable. If anything, we did not like the pillows in the room.
Stayed 1 night in Apr 2023

6/10 Okay

Eloisa

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The bed was so hard I couldn’t sleep and the breakfast got me sick
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even with upgrades going on, this establishment still managed to create a well-lit welcoming atmosphere. Friendly receptionist. Room shows recent upgrades..new flooring, bathroom upgrades etc. well worth the price I paid
Stayed 1 night in Mar 2023

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice room
The room was clean with exception of someone’s gelato left in freezer. I had two issues with them; elevator was not working and had to lug bags up to 3rd floor and I checked out after six am and no breakfast. Paid $3.50 for a tiny apple juice.
Stayed 1 night in Mar 2023

10/10 Excellent

Candida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that I had no towels in my room, but other than that, this hotel is great!
Stayed 1 night in Mar 2023

8/10 Good

Franky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good👍
Stayed 1 night in Mar 2023

8/10 Good

RAFAEL, Brooklyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was fine. They tried hard to accommodate us based on our needs. Room was clean and comfortable. Elevator is being repaired.
Stayed 1 night in Mar 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

David

Liked: Cleanliness
Less value than comparable properties.
Stayed 2 nights in Feb 2023

8/10 Good

Pilar, Greensboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
solid hotel stay
Stayed 1 night in Jan 2023

8/10 Good

Stephanie, Arlington

10/10 Excellent

Thomas, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Dec 2022

10/10 Excellent

David

8/10 Good

Anthony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The place was clean, but they don't provide daily housekeeping services like most hotels. Also no breakfast or even coffee in the lobby. The staff was very nice and very friendly.
Stayed 2 nights in Nov 2022

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was terrible upon check in with 4 people behind the counter not one willing to help. Our paperwork from the hotel was not available and delayed the process. Room was dirty and disgusting.
Stayed 1 night in Nov 2022

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and pet friendly.
Nice large room with kitchenette. Great to be able to bring our dog along with us for a $75 fee. The room is not fancy but very comfortable and clean and everything worked well.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Marcia

Liked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Sep 2022

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Great
Everything was Great never any issues there !!
Stayed 1 night in Aug 2022

6/10 Okay

Izumi

Stayed 1 night in Aug 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Web site says restaurant but was none. Had to go out for breakfast foods
Stayed 1 night in Aug 2022

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness
Stayed 1 night in Jul 2022