Ratings based on 300 Verified Reviews

2.7 out of 5
46% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North New Jersey

They are renovating and putting appliances.

Posted Jul 16, 2017
Pros: The renovated room, new floor, and small appliances.
Cons: Put a coffee maker in the room, and improve the lighting because it is a little dark.
I have been in the hotel in the past. The only thing that I liked before was the price. The price is the reason why I went back. To my surprise, on this occasion, they gave me a clean and renovated room. I liked the new floor, the fridge, and the microwave; those small appliances are a big plus because they represent comfort and money to the traveler. The change is fantastic. Now, I like the hotel. I think that they still have to put a coffee maker in the room and to modify the illumination because it is a little dark. But definitely, they are doing a good job with the changes. I am more than willing to go back, and I would recommend the hotel to my friends. Something that I appreciated was that I arrived early to the hotel because I was feeling a little sick, and the young lady at the front desk offered me an early check-in, without knowing how bad I was feeling. To me, she was an angel. I appreciate that act of kindness.
2 out of 5
by A verified traveler from NY

Once was enough

Posted Jul 11, 2017
The place wasn't very clean and didn't smell very good. There wasn't a full breakfast like they advertised. Only some stale pastries and watered down coffee.
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Your comments will help us recognize our strength and improve upon our weaknesses,we thank you for bringing this to our attention so that it can be quickly addressed.We hope you’ll return someday to see how we have improved on the issues that you have experienced
1 out of 5
by A verified traveler

Worst hotel ever

Posted Jul 6, 2017
Pros: nothing
Cons: everything
booked non-smoking room and got a cigarette smelly room. Carpet is old and dirty. Bathroom is leaky and dirty. Really nasty hotel...
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. We assure you that we will conduct an investigation regarding your claim and ensure that nothing is missed.We hope to have another chance to impress you in the future and experience the improvements we have made with our service.
2 out of 5
by A verified traveler

Cheap and you get what you pay for

Posted Jul 2, 2017
Very cheap hotel but not very clean. Had to change rooms because the first room had huge black stains on the carpet. The next room smelled like smoke though it was a no smoking room. The hotel itself smelled like feet and paint and they are in need of remodeling. Beds and pillows were comfortable though there were cigarette burns in the sheets. Breakfast was very small, only toast, miniature bagels, and tiny munchkin donuts. Not a very nice hotel but gets the job done
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Please accept our most sincere apologies for your unsatisfactory stay with us. In regards to your check in experience, we would like to assure you that the situation has scrupulously been investigated as well as your comments regarding the performance of our housekeeping staff. We hope you will afford us the opportunity to accommodate you again in the future.
1 out of 5
by A verified traveler

Horrible

Posted Jun 27, 2017
Never again , rude staff complaining about work they are paid to do. Felt like I was being spied on. Night front desk staff was rude and unprofessional. Did not feel safe
Comment from Hotel Management
Jul 19, 2017 by Manager, Hotel Management
It is truly disheartening to hear that you were displeased with your recent stay here at our hotel. Your feedback for our staff being rude is reported to our management for reference and corrective measure. Thank you for your recent review. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
1 out of 5
by A verified traveler

Don't be fooled by the pictures.

Posted May 20, 2017
Don't be fooled by the pictures. It appears that the rooms are clean Via photo. Our room was absolutely disgusting. It smelled. Had stains everywhere. Even the chairs. Carpet. Walls. Bathtub. The bed was sinking in, in the middle.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I assure you that this issue will be investigated and addressed promptly to point out the areas where we can improve upon the guest experience.We hope to see you again someday and to transform your opinion of our hotel and service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good location for us getting to airport

Posted Apr 30, 2017
We were only there for a few hours to sleep a little before our flight---but we did find it clean and pleasant
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
It is wonderful to hear that you enjoyed your stay. I am glad that you were comfortable and found the condition of clean sufficing your needs. Thank you for staying with us and we hope to serve you again. Kind regards.
1 out of 5
by A verified traveler

This was the worst hotel I have ever experienced.

Posted Apr 25, 2017
This place was dirty old and when we wouldn't stay after looking at 3 rooms they would not refund our money. Bugs in the restroom, needed paint and we could not understand the guy that showed us the rooms.
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
I regret that we failed to meet your expectation when you visited our hotel. Our management take our guests' feedback seriously and I assure you that your review will be addressed accordingly. We hope to have the opportunity of serving you again soon. Kind regards.
5 out of 5
by KAREN

This traveler left a rating score only Posted Apr 25, 2017 on Hotels
1 out of 5
by A verified traveler

No comfort

Posted Apr 16, 2017 on Orbitz
Bet,sheets,pillows the worst not recomended. Breakfast no good better at DD
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
I am terribly sorry to hear of your disappointment with the accommodation particularly the bed sheets and pillows. We aim to provide our guests above par services and it is sad that we failed to meet your approval We look forward to serving you again soon. Kind regards.