Km 52, Alexandria Matrouh Road, Borg el Arab, Alexandria
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel should close up and not do any business. Staff were cool but the place was miserable air conditioning sucks, room dirty, slide door grease, windows faded from dirt and last thing is the food was horrible and obviously it was preheated don’t try it.
Dave
Stayed 1 night in Sep 2023
Response from Waleed Samir on Sep 17, 2023
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
Need some renovations
But apart from this everything is perfect
Beach, pool, food and most important the stuff is amazing
Mohamed
Stayed 4 nights in Jul 2023
Response from Waleed Samir on Aug 3, 2023
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
Beautiful beach quiet facility attic cold a/c great
phat
Stayed 2 nights in Jul 2023
Response from Waleed Samir on Jul 16, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
8/10 Good
Mohamed
Jul 8, 2023
Mohamed
Stayed 2 nights in Jun 2023
Response from Waleed Samir on Jul 9, 2023
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
8/10 Good
Mohamed
Traveled with family
Jul 4, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Mohamed
Stayed 5 nights in Jun 2023
Response from Waleed Samir on Jul 4, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
10/10 Excellent
Mohamed
Traveled with family
Apr 29, 2023
The hotel's location and beach are amazing. The rooms by the sea are really good and quite close to the beach. The staff were really helpful. However, the hotel needs renovation and the breakfast can be better.
Mohamed
Stayed 2 nights in Apr 2023
Response from Waleed Samir on Apr 29, 2023
Dear Valued Guest,Thank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management
10/10 Excellent
Anna
Oct 18, 2022
Anna
Stayed 2 nights in Oct 2022
Response from Waleed Samir on Oct 19, 2022
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
4/10 Poor
Alaa
Traveled with family
Sep 22, 2022
Liked: Staff & service
Disliked: Property conditions & facilities
للاسف اصبح دون المستوي - بوفية فطار عادي جدا و العشاء سيء جدا -
المكان قديم و الانيميشن مرة واحدة خلال ٣ ايام وباقي الايام بيفتحوا فيلم قديم دة الانميشن
الستاف محترمين و كويسين بس للاسف مش احسن مكان اكيد هفكر في مكان غيره السنة الجاية
Alaa
Stayed 3 nights in Sep 2022
Response from Waleed Samir on Sep 22, 2022
Dear valued guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management
The staff is friendly and professional! The resturant is great and the food is good. The only bad part is the internet connectioN. I had very hard time to do my teaching work and it causes me challenges. I requested from the management to do something about the Hotel internet in the rooms and the Lobby. I hope the strengthening their internet system to satisfy their guests.
Omnia
Stayed 3 nights in Aug 2022
Response from Waleed Samir on Aug 22, 2022
Dear Ms. Omnia,Greeting from Borg El Arab Beach Hotel, Alexandria.Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
I didn't like my stay. Not sure how this is rated a 5-star hotel. The entire hotel is old and outdated. Food quality is very poor. Front desk is barely responsive. Bathroom is not clean. Bathtub is so narrow. Bed was very uncomfortable. The whole setup is not convenient.
Ahmed
Stayed 1 night in Jul 2022
Response from Waleed Samir on Jul 23, 2022
Dear Mr. Ahmed,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel...
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Hotel management
Great staff, very friendly. Awesome Service! Beautiful beach!
Hubert
Stayed 4 nights in Jul 2022
Response from Waleed Samir on Jul 22, 2022
Dear valued guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Nice hotel to rest after a trip in Cairo. Staff was very friendly the breakfast and dinner buffet were excellent. It was clean but did need some TLC touchups. The beach can be cleaned some more. I am sure most of the garbage that its at the beach is not from the hotel, but the hotel has an obligation too keep the beach as clean as possible for its guests to enjoy.
Armando
Stayed 4 nights in Jun 2022
Response from Waleed Samir on Jul 23, 2022
Dear Valued Guest,,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Local not tourist at all felt unsafe some staff were nice
Lisa
Stayed 6 nights in May 2022
Response from Waleed Samir on Jun 17, 2022
Dear Sir / Ma'm,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel.
For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Thanks & Best Regards
Good Beach Access. However everything is dated with obvious signs the property is not being maintained and updated as well as it should be. Don’t even think about getting Internet connection in any of the rooms except in the lobby. This is been an ongoing issue they said they were going to be working on it in January from previous posts I read put nothing has changed. That’s a pretty simple fix but apparently putting Wi-Fi boosters does not seem to be a priority. Also many of the amenities advertised in Expedia was not present in the rooms. Decent place to stay but don’t have high expectations
Frank
Stayed 4 nights in Mar 2022
Response from Khaled Mashaly on May 12, 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management
4/10 Poor
isaac
Traveled with family
Mar 30, 2022
Disliked: Staff & service, amenities
This property looked gorgeous in the pictures. When we arrived, it did look very nice. There are very pretty pools in the property. There is a beautiful white sand beach. There are beautiful cabanas closer to the beach. But that is where it ends. It seems that this place is more suited for the summer business then the winter business. We were there in March.
isaac
Stayed 5 nights in Mar 2022
Response from Khaled Mashaly on May 12, 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management
It was all really good . Only issue we had was the location , there was no shops or restaurants near by , everything was atleast a kilometer far way . Hotel food was really nice
Verified traveler
Stayed 1 night in Feb 2022
Response from Khaled Mashaly on Mar 1, 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management
Staff is friendly. But internet does't work in rooms. Also looks unmaintained may be because of less number of guests. Breakfast staff is very very good.
deepak
Stayed 3 nights in Jan 2022
Response from Khaled Mashaly on Mar 1, 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management
Very good place for the price , staff were nice and friendly , only problem we had they removed food in resturant one hour before the time they told us , reason there are not many guests .
Other than that all were very nice
Sama'n
Stayed 1 night in Nov 2021
Response from Waleed Samir on Dec 2, 2021
Dear Valued Guest,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel.
For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Thanks & Best Regards
Quiet, clean with a good view of the sea. Friendly staff and good hotel
Mohammed
Stayed 3 nights in Oct 2021
Response from Waleed Samir on Oct 12, 2021
Dear Sir,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
The view was amazing
Clean pools
Great beach
Excellent breakfast
Yossra
Stayed 2 nights in Aug 2021
Response from Waleed Samir on Sep 4, 2021
Dear Valued Guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Dear Mr. Nagi,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Dear Sir,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Excellent
Verified traveler
Apr 30, 2021
Verified traveler
Stayed 1 night in Apr 2021
Response from Waleed Samir on May 27, 2021
Dear valued guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
8/10 Good
Nadine
Traveled with family
Apr 4, 2021
Liked: Cleanliness, staff & service, room comfort
It was a very nice hotel, wifi does not work in the rooms. Only in lobby . Breathtaking view of sea
Nadine
Stayed 1 night in Mar 2021
Response from Waleed Samir on May 2, 2021
Dear valued Guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
The exercise room shut down, pool table is not available to use, not satisfied
Yasser
Stayed 5 nights in Nov 2020
Response from Waleed Samir on Nov 25, 2020
Dear Sir,
Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel...
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Hotel management
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
I like the location on the Hotel and it’s facilities.
Nedaa
Stayed 1 night in Oct 2020
Response from Waleed Samir on Oct 13, 2020
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
8/10 Good
Verified traveler
Sep 12, 2020
Verified traveler
Stayed 4 nights in Sep 2020
Response from Waleed Samir on Oct 17, 2020
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Very disappointing, although its five stars hotel, the food quality is really bad, the service is bad, cleanliness is disappointing, rooms are old, mattresses and pillows are terrible, couldnt sleep and price is not cheap for this quality
ONLY the beach is fine
Ola
Stayed 1 night in Jun 2020
Response from Waleed Samir on Aug 4, 2020
Dear Ms. Ola,
Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel...
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Hotel management
I’m completely dissatisfied with the staff, poor service. The property doesn’t look anywhere close to the photos, airbrushed. Watch out the lobby manager has a cartel with the taxis charging 3 times more than the Uber rate. The Uber’s are also out of reach. The areas is remote. Far from any other convinces. Poor food. I couldn’t find anything right
Clean sea/pool Awesome view , not very busy , delicious food. Highly recommended
Nourain
Stayed 3 nights in Aug 2019
8/10 Good
Verified traveler
Traveled with family
Aug 18, 2019
Liked: Cleanliness, staff & service
No renovation and no maintenance
Hotel is in a perfect place but they keep it as it is since 20 years.it needs upgrade all services including air conditioners,bathrooms,safe boxes....all are very old