2 outdoor pools, pool umbrellas, sun loungers

Reviews of Borg El Arab Beach Hotel

5 out of 5
Borg El Arab Beach Hotel
Km 52, Alexandria Matrouh Road, Borg el Arab, Alexandria

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 221 reviews" "
Rating 8 - Good. 89 out of 221 reviews" "
Rating 6 - Okay. 41 out of 221 reviews" "
Rating 4 - Poor. 16 out of 221 reviews" "
Rating 2 - Terrible. 20 out of 221 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dave, Worcester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should close up and not do any business. Staff were cool but the place was miserable air conditioning sucks, room dirty, slide door grease, windows faded from dirt and last thing is the food was horrible and obviously it was preheated don’t try it.
Stayed 1 night in Sep 2023
Response from Waleed Samir on Sep 17, 2023
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 Good

Bushra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Waleed Samir on Aug 12, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excellent

walaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Waleed Samir on Aug 11, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excellent

Mohamed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Perfect stuff
Stayed 1 night in Aug 2023
Response from Waleed Samir on Aug 9, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excellent

Mohamed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need some renovations But apart from this everything is perfect Beach, pool, food and most important the stuff is amazing
Stayed 4 nights in Jul 2023
Response from Waleed Samir on Aug 3, 2023
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excellent

phat, harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach quiet facility attic cold a/c great
Stayed 2 nights in Jul 2023
Response from Waleed Samir on Jul 16, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 Good

Mohamed

Stayed 2 nights in Jun 2023
Response from Waleed Samir on Jul 9, 2023
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 Good

Mohamed

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Waleed Samir on Jul 4, 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excellent

Mohamed

Traveled with family
The hotel's location and beach are amazing. The rooms by the sea are really good and quite close to the beach. The staff were really helpful. However, the hotel needs renovation and the breakfast can be better.
Stayed 2 nights in Apr 2023
Response from Waleed Samir on Apr 29, 2023
Dear Valued Guest,Thank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management

10/10 Excellent

Anna

Stayed 2 nights in Oct 2022
Response from Waleed Samir on Oct 19, 2022
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

4/10 Poor

Alaa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
للاسف اصبح دون المستوي - بوفية فطار عادي جدا و العشاء سيء جدا - المكان قديم و الانيميشن مرة واحدة خلال ٣ ايام وباقي الايام بيفتحوا فيلم قديم دة الانميشن الستاف محترمين و كويسين بس للاسف مش احسن مكان اكيد هفكر في مكان غيره السنة الجاية
Stayed 3 nights in Sep 2022
Response from Waleed Samir on Sep 22, 2022
Dear valued guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 Good

Omnia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and professional! The resturant is great and the food is good. The only bad part is the internet connectioN. I had very hard time to do my teaching work and it causes me challenges. I requested from the management to do something about the Hotel internet in the rooms and the Lobby. I hope the strengthening their internet system to satisfy their guests.
Stayed 3 nights in Aug 2022
Response from Waleed Samir on Aug 22, 2022
Dear Ms. Omnia,Greeting from Borg El Arab Beach Hotel, Alexandria.Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

4/10 Poor

Ahmed, Bloomingdale

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn't like my stay. Not sure how this is rated a 5-star hotel. The entire hotel is old and outdated. Food quality is very poor. Front desk is barely responsive. Bathroom is not clean. Bathtub is so narrow. Bed was very uncomfortable. The whole setup is not convenient.
Stayed 1 night in Jul 2022
Response from Waleed Samir on Jul 23, 2022
Dear Mr. Ahmed, Thank you for taking the time to write about your experience about Borg El Arab beach hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 Excellent

Hubert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. Awesome Service! Beautiful beach!
Stayed 4 nights in Jul 2022
Response from Waleed Samir on Jul 22, 2022
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Mohammed, Nlr

Stayed 2 nights in Jul 2022

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to rest after a trip in Cairo. Staff was very friendly the breakfast and dinner buffet were excellent. It was clean but did need some TLC touchups. The beach can be cleaned some more. I am sure most of the garbage that its at the beach is not from the hotel, but the hotel has an obligation too keep the beach as clean as possible for its guests to enjoy.
Stayed 4 nights in Jun 2022
Response from Waleed Samir on Jul 23, 2022
Dear Valued Guest,, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Joseph, Redwood City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

Lisa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Local not tourist at all felt unsafe some staff were nice
Stayed 6 nights in May 2022
Response from Waleed Samir on Jun 17, 2022
Dear Sir / Ma'm, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

2/10 Terrible

Frank, Castle Rock

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good Beach Access. However everything is dated with obvious signs the property is not being maintained and updated as well as it should be. Don’t even think about getting Internet connection in any of the rooms except in the lobby. This is been an ongoing issue they said they were going to be working on it in January from previous posts I read put nothing has changed. That’s a pretty simple fix but apparently putting Wi-Fi boosters does not seem to be a priority. Also many of the amenities advertised in Expedia was not present in the rooms. Decent place to stay but don’t have high expectations
Stayed 4 nights in Mar 2022
Response from Khaled Mashaly on May 12, 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

4/10 Poor

isaac

Traveled with family
Disliked: Staff & service, amenities
This property looked gorgeous in the pictures. When we arrived, it did look very nice. There are very pretty pools in the property. There is a beautiful white sand beach. There are beautiful cabanas closer to the beach. But that is where it ends. It seems that this place is more suited for the summer business then the winter business. We were there in March.
Stayed 5 nights in Mar 2022
Response from Khaled Mashaly on May 12, 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all really good . Only issue we had was the location , there was no shops or restaurants near by , everything was atleast a kilometer far way . Hotel food was really nice
Stayed 1 night in Feb 2022
Response from Khaled Mashaly on Mar 1, 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

6/10 Okay

deepak, edison

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is friendly. But internet does't work in rooms. Also looks unmaintained may be because of less number of guests. Breakfast staff is very very good.
Stayed 3 nights in Jan 2022
Response from Khaled Mashaly on Mar 1, 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

8/10 Good

Yasser

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Sama'n

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for budget price
Very good place for the price , staff were nice and friendly , only problem we had they removed food in resturant one hour before the time they told us , reason there are not many guests . Other than that all were very nice
Stayed 1 night in Nov 2021
Response from Waleed Samir on Dec 2, 2021
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

10/10 Excellent

Mohammed

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean with a good view of the sea. Friendly staff and good hotel
Stayed 3 nights in Oct 2021
Response from Waleed Samir on Oct 12, 2021
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

Yossra

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing Clean pools Great beach Excellent breakfast
Stayed 2 nights in Aug 2021
Response from Waleed Samir on Sep 4, 2021
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

nagi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Waleed Samir on Jul 14, 2021
Dear Mr. Nagi, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021
Response from Waleed Samir on Jul 4, 2021
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Waleed Samir on May 27, 2021
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a very nice hotel, wifi does not work in the rooms. Only in lobby . Breathtaking view of sea
Stayed 1 night in Mar 2021
Response from Waleed Samir on May 2, 2021
Dear valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Yasser, Dallas. Tx

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The exercise room shut down, pool table is not available to use, not satisfied
Stayed 5 nights in Nov 2020
Response from Waleed Samir on Nov 25, 2020
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 Excellent

B.R.,, Alex., Egypt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cheerful atmosphere, staff and place overall
Stayed 1 night in Oct 2020
Response from Waleed Samir on Oct 17, 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

Nedaa, Egypt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location on the Hotel and it’s facilities.
Stayed 1 night in Oct 2020
Response from Waleed Samir on Oct 13, 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 Good

Amr nasr

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Waleed Samir on Oct 17, 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2020
Response from Waleed Samir on Oct 17, 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excellent

Mahmoud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

mohanad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2020

4/10 Poor

Ola, Egypt

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing, although its five stars hotel, the food quality is really bad, the service is bad, cleanliness is disappointing, rooms are old, mattresses and pillows are terrible, couldnt sleep and price is not cheap for this quality ONLY the beach is fine
Stayed 1 night in Jun 2020
Response from Waleed Samir on Aug 4, 2020
Dear Ms. Ola, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 Excellent

Hanan, Egypt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is OK... No more any thing Needed... Amazing staff.. Perfect breakfast... Wonderful pool and sea beach... I will go again and again 😁🌷💓
Stayed 1 night in Jun 2020

10/10 Excellent

MohamedEmam, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with nice view but the pool need to be heated
Stayed 1 night in May 2020

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Bakr

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND BY THE BEACH,, GOOD BREAKFAST, HELPFUL STAFF
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
The worst thing is the poor quality of the food. Is horrible!
Stayed 7 nights in Oct 2019

6/10 Okay

EgyptianTour

Traveled with partner
Disliked: Amenities, property conditions & facilities
The location is great. The beach is out of this world. White sand and multi-shade of blue water. A true gem.
Stayed 1 night in Sep 2019

2/10 Terrible

Kimani, Nairobi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m completely dissatisfied with the staff, poor service. The property doesn’t look anywhere close to the photos, airbrushed. Watch out the lobby manager has a cartel with the taxis charging 3 times more than the Uber rate. The Uber’s are also out of reach. The areas is remote. Far from any other convinces. Poor food. I couldn’t find anything right
Stayed 2 nights in Sep 2019

10/10 Excellent

Nourain, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean sea/pool Awesome view , not very busy , delicious food. Highly recommended
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
No renovation and no maintenance Hotel is in a perfect place but they keep it as it is since 20 years.it needs upgrade all services including air conditioners,bathrooms,safe boxes....all are very old
Stayed 2 nights in Aug 2019

8/10 Good

KARIM

Liked: Cleanliness
Stayed 4 nights in Aug 2019

4/10 Poor

samaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019