Ratings based on 272 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Genuine 5 Star Excellence

Posted Nov 12, 2017
Location: Best part of Mexico city
Probably the top hotel in CDMX, Enjoyed my stay, great staff & amenities, Will stay again next time I am in Mexico city
Comment from Hotel Management
Nov 14, 2017 by Diego Madero - Managing Director, Hotel Management
Dear Guest, We are looking forward to having the pleasure of receiving you again. Warmest regards,
4 out of 5
by A verified traveler from cuernavaca

nice hotel, good location, nice view.

Posted Oct 30, 2017
Pros: location, desgin, rooms
Cons: absolutelhy the restaurant. Food could be much better. Actaully the kitchen makes no match with the restaurant.
Location: Shopping, business offices, restaurants, entertainment.
everything was fine, great conditions all facilities, good location. About the restaurant i believe there is mucho more to do, not bad, but could be way much better.
Comment from Hotel Management
Nov 1, 2017 by Diego Madero - Managing Director, Hotel Management
Dear Guest, We appreciate your feedback. We look forward to your next stay. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great spot

Posted Aug 23, 2017
Great place great staff quite confortable and top of the line hotel and food
Comment from Hotel Management
Sep 6, 2017 by Diego Madero - Managing Director, Hotel Management
Dear Guest, Thank you for sharing your good experience with us. Best regards.
5 out of 5
by Alexandra

Beautiful hote and roomsl, food could be better

Posted Aug 12, 2017 on Hotels
The hotel was fantastic - beautiful design, rooms, bed, sheets. What was not so good in my opinion was the food - I ordered room service and I love tortilla soup but it was a very thick totally different type of soup vs the normal tortilla soup. The chicken tacos were so so. For breakfast their eggs in the buffet have a lot of milk floating in the eggs to keep them moist i guess but wasn't too appetizing. I think this is their main area of opportunity - the rest of the hotel was amazing and the location was great - next to lots of restaurants, mall, starbucks, etc. very nice.
Comment from Hotel Management
Aug 22, 2017
Dear Guest, Thank you for letting us know your experience with us so we can continue improving. Best regards, Diego Madero Managing Director
4 out of 5
by Maria isabel

Posted Aug 6, 2017 on Hotels
Beds were not as confortable as i would have imagined.
Comment from Hotel Management
Aug 22, 2017
Dear Guest, I'm sorry we couldn't accomplish your expectations. We're working to continue improving. Best regards, Diego Madero
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Well located nice hotel

Posted Jul 17, 2017
Pros: Big nice room ,well located
Very nice Hotel ,nice big clean room ,next to shopping center with lots of nice restaurants.
Comment from Hotel Management
Jul 25, 2017 by Diego Madero - Managing Director, Hotel Management
Thank you for your good comments. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI - NYC

BEST HOTEL EVER...ALL IS GORGEOUS.

Posted Jul 10, 2017
Pros: EVERYTHING
Cons: NONE
Location: SHOPPING NEXT DOOR AND PERFECT FOR BUSINESS MEETING.
BEST HOTEL EVER...ALL IS GORGEOUS. BEST BED, BRUNCH, ATTENTION 150% VALUE FOR THE MONEY.
Comment from Hotel Management
Jul 15, 2017 by Elvira Velez , Hotel Management
Dear Guest, Thank you for shearing us your experience. We expecting you soon again. Greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Around a lot of ammenities

Posted Jun 4, 2017
Delicious bed, impresive silence, spectacular spa, nice bar
Comment from Hotel Management
Jul 7, 2017 by Elvira Velez, Hotel Management
Dear guest, thank you for shearing your comments. We expect to see you soon.
5 out of 5
by James

This traveler left a rating score only Posted May 19, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and good location

Posted Apr 22, 2017
Room is comfortable, clean, nice bath. Service are awesome including SPA, gym and restaurant.