Ratings based on 397 Verified Reviews

3.5 out of 5
59% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 1, 2017
HOTEL IS WHAT IT IS; Run down , dirty,smelly rooms ,ie fridge handle dirty , rugs ,furniture FILTHY, bath tub-mold on tub , walls and doors- paint chipped splattered Breakfast WAS the best ,and only bright spot . Staff was friendly WILL NOT STAY THERE AGAIN!
Comment from Hotel Management
Sep 15, 2017 by frontdesk, Hotel Management
Thanks for taking the time to send us your feedback, we apologize for any issues that you had during your stay we are working with our staff to correct the problems that occured
2 out of 5
by A verified traveler

Will not be returning

Posted Jun 25, 2017 on Hotels
I specifically selected the mainstay suite for the full kitchen availability. But was very dissatisfied with the cleanliness of the entire room. Bugs were flying all around the kitchen we were not able to eat our food without swatting for bugs which made the stay very uncomfortable. My kids feet were dirty from walking on the carpet. I did call the front desk regarding the bugs ans was told maintenance came and sprayed which did not help. I was also given some liquid to pour in the drain which did not help either.
Comment from Hotel Management
Jul 20, 2017
Thanks for your feedback, however we are working with our staff to correct any issue that occured during your stay
4 out of 5
by Johnny

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017
thanks for taking the time to send us your feedback
2 out of 5
by Donna

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 8, 2017
Thanks for taking the time to send us your feedback
3 out of 5
by A verified traveler

Poor housekeeping

Posted May 25, 2017
Trash outside the hotel door upon arrival. Spider webs and stains on the walls. Housekeeping came to the room and replaced the towels in the bathroom without cleaning the bathroom. I had to ask for the toilet brush and cleaning supplies to cleanup myself. Staff were nice. The male staff member was on a conference call upon arrival and fail to tell me about the sofa bed bedding. I also had to ask for directions to the room.
Comment from Hotel Management
May 27, 2017 by frontdesk, Hotel Management
thanks for taking the time to send us your feedback, however we are working with our staff to take care of any issues that you had during your stay
5 out of 5
by A verified traveler

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 27, 2017
thanks for sending us your feedback
4 out of 5
by Amanda

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 27, 2017
thanks for your feedback
1 out of 5
by A verified traveler

DON'T STAY HERE UNLESS YOU LIKE MOLD& BUGS

Posted May 14, 2017 on Hotels
Mold, mildew, & worn out furniture. Slum lord type of ownership for this property. Run down & needs to be properly updated and not pieced back together with patchwork.
Comment from Hotel Management
May 16, 2017
Thanks for taking the time to send us your feedback however we are working with our staff to correct any issues that occurred during your stay
5 out of 5
by Debra

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 27, 2017
thanks for your feedback
4 out of 5
by Leslie

Posted Apr 5, 2017 on Hotels
Comfortable, kind staff, everything we needed for an extended stay.
Comment from Hotel Management
Apr 7, 2017
Thanks for sending us your feedback