Reception

Reviews of Battery Wharf Hotel, Boston Waterfront

4.5 out of 5
Battery Wharf Hotel, Boston Waterfront
3 Battery Wharf, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 849 out of 1455 reviews" "
Rating 8 - Good. 304 out of 1455 reviews" "
Rating 6 - Okay. 162 out of 1455 reviews" "
Rating 4 - Poor. 80 out of 1455 reviews" "
Rating 2 - Terrible. 60 out of 1455 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant menu needs further expansion
Stayed 3 nights in Apr 2024

10/10 Excellent

norberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, so close to restaurants
Stayed 1 night in Apr 2024

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service on a busy weekend!
Stayed 1 night in Apr 2024

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniency and cleanliness were major plus's. The valet help was phenomenal. Rooms should automatically come with mini fridges and microwaves. For tge price, that was a little off.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location. Check in was easy, hotel is quiet and bar tender is always great!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Sharareh

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Make sure to get your receipt at the end when you check out. I was charged extra for “local fees” and extra nights for parking. We stayed for a total of 3 nights and at the end we were charged for 5 nights. They also charged me 3*25 for local fees which I had already paid when I booked the room. When I told them about the extra fees the manager refunded me the money. With no apologies and with an attitude. If I didn’t get my receipt I would have been charged an extra $200 without even knowing. Very unprofessional staff. The rooms are also extra dark and I had to use my flashlight to get my stuff out of my suitcase. Which some people might prefer the dark room. But i personally did not like the dark lighting with no option to make it a bit lighter.
Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, great staff, big rooms, and comfy beds. Will be back!
Stayed 1 night in Apr 2024

8/10 Good

Shane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs vending machines, or an area to purchase snacks and drinks after the restaurant closes. I went looking for a water bottle and a snack at 1030 and could not find anything. This is an easy fix.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely clean and comfortable rooms. Very friendly and accommodating staff. I would recommend
Stayed 3 nights in Apr 2024
Response from Sandy A. on Apr 18, 2024
We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words about our staff. We hope to welcome you back again soon.

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Monica, Freeport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was incredibly helpful and the valet was very kind!
Stayed 1 night in Apr 2024
Response from Jackie on Apr 18, 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

10/10 Excellent

robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet for down town
Stayed 3 nights in Apr 2024
Response from Jackie on Apr 18, 2024
We're thrilled you chose Battery Wharf Hotel! Thank you sincerely for being our guest.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars in every way
Stayed 2 nights in Apr 2024
Response from Jackie on Apr 11, 2024
Thank you for choosing to stay with us! We're delighted to have had you as our guest!

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This place was nice and clean! The bathroom fan didn’t work, the water pressure was horrible, and there was some dirt and chipping paint above the shower. Regardless, the staff was so kind and I would stay again!
Stayed 1 night in Apr 2024
Response from Jackie on Apr 8, 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Christopher, Farmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location in the Boston Northend near TD Garden. The rooms are modern and quiet. Some have water views. The restaurant has a bar and a very affordable restaurant. It’s our preferred place to stay for Bruins games.
Stayed 1 night in Apr 2024
Response from Jackie on Apr 8, 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

8/10 Good

Enesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View on the water
Stayed 2 nights in Mar 2024
Response from Jackie on Apr 8, 2024
Thank you for choosing the Battery Wharf Hotel. We deeply value your patronage and eagerly anticipate your return. Hope to see you soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities in the bathroom were impressive. The buildings are beautiful and of high quality. I liked the areas where you can book events. They were beautiful.
Stayed 3 nights in Mar 2024
Response from Avory G. on Mar 27, 2024
Thank you for your wonderful review! We're delighted to hear that you were impressed by the amenities in our bathrooms and found our buildings to be beautiful and of high quality. We take great pride in providing top-notch facilities and creating aesthetically pleasing spaces for our guests. We're also glad you enjoyed the event areas; they're designed to be both functional and visually appealing. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Jackie on Mar 25, 2024
Thank you for choosing to stay with us! We truly appreciate your decision to stay at our hotel and hope you had a wonderful experience.

10/10 Excellent

Chloe

Stayed 2 nights in Mar 2024
Response from Jackie on Apr 15, 2024
Thank you for choosing the Battery Wharf Hotel for your stay. We're thrilled to hear that you enjoyed your time with us!

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS!!
Stayed 1 night in Mar 2024
Response from Sandy Arauz on Mar 27, 2024
Thank you for your feedback. We take reports of bed bugs very seriously and have immediately conducted an inspection of our property. We can assure you that we do not have any signs of bed bugs and appreciate you bringing this to our attention. If you have any further concerns, please don't hesitate to reach out to us. Thank you for your understanding.

8/10 Good

Mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on Apr 13, 2024
We appreciate you selecting Battery Wharf! It's wonderful to hear that you had a pleasant stay.

10/10 Excellent

STEPHEN

Stayed 1 night in Mar 2024
Response from Jackie on Apr 11, 2024
Thank you for choosing the Battery Wharf Hotel! We truly appreciate your patronage!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Mar 2024
Response from Avory G. on Mar 21, 2024
Dear Justin, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad you enjoyed your time with us and hope to welcome you back in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property walking distance to TD Garden
Stayed 1 night in Mar 2024
Response from Avory G. on Mar 17, 2024
Dear Adam, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad that you enjoyed your time with us. We hope to welcome you again in the future!

8/10 Good

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jackie on Mar 14, 2024
Thank you for choosing to stay with us. Your presence is highly valued.

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Avory G. on Mar 10, 2024
Dear Justin, Thank you for choosing the Battery Wharf for your most recent stay. We appreciate and value your feedback. Thank you again for choosing the Battery Wharf and we hope to welcome you back in the future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Spa next door was lovely (but not inexpensive). Rooms were spacious and exceptionally clean.
Stayed 3 nights in Mar 2024
Response from Avory G. on Mar 4, 2024
Dear Caroline, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel lovely and enjoyed the spaciousness and cleanliness of our rooms.We're also glad to hear that you had a pleasant experience at the spa next door, although we understand that it may come with a higher price tag. We always strive to provide our guests with exceptional service and amenities, and we're happy to hear that you found the spa to be a positive addition to your stay.We hope to have the opportunity to welcome you back again in the future for another enjoyable stay.

8/10 Good

Kaitlin

Stayed 2 nights in Mar 2024
Response from Avory G. on Mar 24, 2024
Dear Kaitlin, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad you enjoyed your time with us and hope to welcome you back in the future!

8/10 Good

Benjamin, Salisbury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being in the North End, it was very convenient to walk to any of the wonderful restaurants in the area. I expected the parking to be expensive, but the resort fee just seemed like another way to extract money from us without having to provide anything extra for us. I don’t care if it’s done by the majority of hotels now; it’s not right.
Stayed 2 nights in Feb 2024
Response from Avory G. on Mar 3, 2024
Dear Benjamin, Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our location in the North End to be convenient for exploring the wonderful restaurants in the area.We understand your concerns regarding the resort fee, and we sincerely apologize for any inconvenience or frustration it may have caused. Please know that the resort fee is intended to cover a variety of services and amenities provided during your stay, such as access to our facilities, Wi-Fi, and other guest services. However, we regret that you felt it was not justified.Your feedback is incredibly important to us, and we appreciate your honesty. We will certainly take your comments into consideration as we continuously evaluate and improve our policies to better meet the needs and expectations of our guests.We hope that despite this issue, you were able to enjoy your time with us, and we would be grateful for the opportunity to welcome you back in the future and provide you with a more positive experience.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent! I needed to change my room due to noise and they were so helpful & pleasant!
Stayed 1 night in Feb 2024
Response from Avory G. on Mar 2, 2024
Dear Eliza, Thank you so much for your kind words! We are delighted to hear that our staff exceeded your expectations and were able to assist you promptly and with a positive attitude. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad we could address the noise issue to make your stay more enjoyable. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Feb 2024
Response from Avory G. on Mar 2, 2024
Dear Kyle, Thank you for choosing the Battery Wharf for your most recent stay. We value and appreciate your feedback. We are so glad that you enjoyed your stay with us and hope to welcome you back in the future!

8/10 Good

Barbara, South Hamilton

I have stayed at this hotel many times. I love the location and staff. However my room this time had a hair dryer with what looked to be paint on it and dirty. I left a note for housekeeping and a voicemail at the hotel but never heard back. Also, the night lights at the bedside did not work and the desk furniture was scuffed up and old and worn. I will definitely give staying there another try but do expect better from a Fairmont.
Stayed 1 night in Feb 2024
Response from Avory G. on Mar 2, 2024
Dear Barbara, Thank you for taking the time to share your recent experience with us. We truly appreciate your loyalty and your feedback, as it helps us continually improve our services.We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn about the issues with the hair dryer and bedside lights, as well as the condition of the desk furniture. Please rest assured that we have addressed these concerns with our housekeeping and maintenance teams to ensure that such oversights are not repeated in the future.Furthermore, we want to inform you that we are currently undergoing renovations to enhance the overall guest experience, including updates to our amenities and facilities. We hope that these improvements will exceed your expectations during your next visit.Once again, we appreciate your valuable feedback and your continued patronage. We look forward to welcoming you back and providing you with the exceptional stay you deserve.

10/10 Excellent

Bonnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful North End location and water views.
Stayed 1 night in Feb 2024
Response from Avory G. on Feb 28, 2024
Dear Bonnie, Thank you for choosing the Battery Wharf for your most recent stay. We appreciate your feedback and are so glad you enjoyed your time with us. We hope to welcome you back in the future!

10/10 Excellent

Kevin, Cold Spring Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Avory G. on Feb 16, 2024
Dear Kevin, Thank you for choosing the Battery Wharf for your most recent stay! We value your feedback and are so glad you enjoyed your time with us. We look forward to welcoming you in the future.

2/10 Terrible

james

Liked: Cleanliness, property conditions & facilities
Ordered a room and arrived, got wrong room. charged us the same for a downgraded room since they double booked and gave us the wrong room.
Stayed 1 night in Feb 2024
Response from Kyle S on Feb 20, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience regarding the room types. We'll address these concerns internally to enhance the overall experience. We appreciate your insights as they help us improve.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the hotel. Staff is friendly and helpful. It is walking distance to Quincy Market, the Aquarium and Children’s Museum. It was the perfect place to stay with our toddler.
Stayed 3 nights in Feb 2024
Response from Avory G. on Feb 15, 2024
Dear Terry, Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay at our hotel and that our staff made your experience enjoyable. We're delighted that our location was convenient for you and your family, allowing you to explore nearby attractions such as Quincy Market, the Aquarium, and the Children's Museum. It's fantastic to know that your toddler had a great time with us. We appreciate your kind words and hope to welcome you back for another memorable stay soon!

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service
While the property was spacious, the walls were thin and a noisy couple was given a room right next to ours in a hotel was had many other unoccupied rooms. Also, the mattress in the room was definitely not of the quality we would have expected. Also paying $55 for valet parking was frustrating.
Stayed 1 night in Feb 2024
Response from Jackie on Feb 13, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise and the quality of the mattress. We'll address these concerns internally to enhance the overall experience. Regarding valet parking, we understand your frustration and will reassess our pricing structure. We appreciate your insights as they help us improve.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Life long Boston resident- first time in this hotel and area. Pleasantly surprised- area is clean, gentrified, convenient to Northend dining and downtown shopping, hotel is clean, nice and great customer service.
Stayed 1 night in Feb 2024
Response from Jackie on Feb 9, 2024
Thank you for choosing to stay with us! We're delighted to hear that you had a great experience. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

JASON, Brockton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice relaxing way to spend an early birthday with my daughters.
Stayed 2 nights in Feb 2024
Response from Jackie on Feb 5, 2024
Thank you so much for choosing to stay with us! It was truly our pleasure to have you as our guest. We're thrilled you chose to celebrate with us and that you had a wonderful time with your daughters. We look forward to welcoming you back in the future!

6/10 Okay

Jessica

Traveled with partner
The quality of the room was not great, stains on carpet, toilet paper holder falling off the wall, just not what one would expect at a hotel this expensive. Also I called to have flowers delivered to the room and requested the staff not call my girlfriend, but they did anyways asking her questions about them because of lack of communication between their staff. Probably wouldn’t stay here again.
Stayed 1 night in Feb 2024
Response from Avory G. on Feb 4, 2024
Dear Jessica, Thank you for taking the time to share your feedback with us. We sincerely apologize for the less-than-ideal experience you had during your recent stay at our hotel. Your concerns are important to us, and we appreciate your candidness.We regret to hear about the issues with the room, such as the stains on the carpet and the toilet paper holder. Please know that we take these matters seriously, and we are currently undergoing renovations to address and improve the overall quality of our rooms.We also apologize for the miscommunication regarding the delivery of flowers to your room. We understand the importance of such requests and regret any inconvenience caused by the staff's actions. We will be sure to address this issue internally to enhance our communication processes.We truly value your feedback as it helps us identify areas for improvement. We would like to assure you that steps are being taken to rectify the issues you've raised. It is our hope that you may consider giving us another opportunity in the future to provide you with the exceptional experience that you deserve.Thank you again for bringing these matters to our attention, and we appreciate your understanding.

6/10 Okay

Kelli

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Avory G. on Mar 21, 2024
Dear Kelli, Thank you for choosing the Battery Wharf for your most recent stay. We are glad you enjoyed your time with us and hope to welcome you back in the future.

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No fridge or microwave when it was requested
Stayed 2 nights in Jan 2024
Response from Avory G. on Feb 2, 2024
Dear Courtney, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay regarding the absence of a fridge and microwave, especially when it was requested.Your comments are valuable to us, and we will certainly look into improving our communication and service in this regard. Please be assured that we take your concerns seriously, and we will address this matter to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

10/10 Excellent

Beatriz

Stayed 1 night in Jan 2024
Response from Avory G. on Mar 21, 2024
Dear Beatriz,Thank you for choosing the Battery Wharf for your most recent stay. We are so glad you enjoyed your time with us and hope to welcome you back in the future.

8/10 Good

Jina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area!
Stayed 1 night in Jan 2024
Response from Jackie on Jan 26, 2024
Thank you for choosing to stay with us! We're thrilled to hear that you loved the area. Your satisfaction is our priority, and we hope to welcome you back for another great experience in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jackie on Jan 24, 2024
Thank you for choosing to stay with us. We appreciate your visit and hope to welcome you again soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Avory G. on Jan 22, 2024
Dear Jennifer, Thank you for choosing the Battery Wharf for your most recent stay. We are so glad that you enjoyed your time with us. We appreciate your feedback and can't wait to welcome you back!

10/10 Excellent

Genadi

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jackie on Jan 19, 2024
Thank you for choosing to stay with us! We appreciate your decision and are delighted to have had you as our guest. We hope your experience was enjoyable, and we look forward to welcoming you back for another wonderful stay in the future. If there's anything more we can do to enhance your next visit, please let us know.

10/10 Excellent

Evan

Stayed 1 night in Jan 2024
Response from Jackie on Jan 20, 2024
Thank you for choosing to stay with us! We sincerely appreciate your decision to make our hotel your home away from home. We hope your stay was comfortable and enjoyable.