Exterior

Reviews of Boston Marriott Long Wharf

4 out of 5
Boston Marriott Long Wharf
296 State St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1008 reviews" "
Rating 8 - Good. 234 out of 1008 reviews" "
Rating 6 - Okay. 52 out of 1008 reviews" "
Rating 4 - Poor. 22 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

NANCY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend!
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 24, 2024
Nancy, we are so happy to hear that you enjoyed your stay! Our team strives to provide a memorable experience for our guests, and we will be sure to share your great feedback. We look forward to hosting you again on your next visit to Boston.

10/10 Excellent

Taylor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to all north end amenities and rooms were very clean Easy valet and check in Overall a very nice stay
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 22, 2024
Taylor, thank for the perfect 5 out of 5 rating and for sharing your experience. Our team is glad that you enjoyed your stay and were able to dine in the North End. They certainly have some of the best restaurant offerings in Boston. We look forward to hosting you anytime you are back in Boston.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 19, 2024
Paul, thank you for sharing your rating!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy 50th to me, beautiful view of the harbor. Comfy bed, nice clean room. Coffee in the room is terrible, not a bold coffee fan an you can bring your own to use in the machine. Pool area could use some updates. Your looking out onto the harbor an night line the inside should be colorful and in inviting.
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 17, 2024
Brian, our team wishes you the happiest of birthdays! Thank you for choosing the Marriott Long Wharf for your celebration. We hope you make this a yearly tradition with a visit to Boston and a stay at Long Wharf. We look forward to hosting you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and the gym
Stayed 1 night in Feb 2024
Response from Coleen W on Mar 13, 2024
Carlos, thank you for the great feedback!

10/10 Excellent

Anne, West Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 11, 2024
Anne, our team is glad to hear that you enjoyed your stay. Thank you for taking the time to leave your review!

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect hotel! Great location, awesome pool and views, room was updated and clean! Staff was super friendly and accommodating. Perfect weekend in Boston with the family and 2 kiddos. We will definitely be staying here next time.
Stayed 2 nights in Mar 2024
Response from Coleen W on Mar 11, 2024
Robert, we look forward to being your hotel of choice on your future visits to Boston!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 11, 2024
John thanks for the perfect 5 rating! It was a pleasure hosting you and we look forward to welcoming you back again soon!

6/10 Okay

Mathew

Traveled with family
Liked: Staff & service, property conditions & facilities
Feels like the cleaning service of the hotel isn’t that great. The first room we got there was something that was brown smeared on the light switch, and looked like tooth paste on the shower glass and the mirror still. Overall the hotel room was okay but at the price point there are newer and nice hotels you can stay at. Not a lot around the hotels if you’re looking for a quiet place then it might work better for you. That being said it might be busier in the summer.
Stayed 2 nights in Mar 2024
Response from Coleen W on Mar 11, 2024
Matthew, maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our housekeeping leadership team to address the concerns you had about your stay and ensure your experience was an isolated incident. I am confident that given a future opportunity to meet your travel needs our team would rise to the occasion and exceed your expectations. We look forward to the opportunity to host you again soon!

6/10 Okay

Heather

Traveled with family and small children
Nice location, room service came in a to-go bag which was disappointing. The staff at Starbucks was unpleasant both times we went.
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 4, 2024
Heather, it was a pleasure having you as our guest on your recent visit to Boston. Our A 'La Carte in room dining menu is designed to offer our guests fresh, fast locally sourced menu options that are delivered right to our guest rooms within 20 minutes of ordering. On your next stay I would invite you to dine in our restaurant Waterline located on our main lobby level. I am sure you would enjoy the experience and our food and beverage team would meet your dining needs. We look forward to a future opportunity to serve you on your next visit to Boston.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 5, 2024
Jonathan, thank you for choosing to stay with us at Long Wharf while visiting Boston!

8/10 Good

Bradley

Stayed 1 night in Mar 2024
Response from Coleen W on Mar 23, 2024
Bradley, thanks for choosing to stay with us!

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Coleen W on Mar 3, 2024
Anthony, thank you for the perfect 5 out of 5 rating. Our team is happy to hear that you enjoyed your stay. We hope you will come back and stay with us again soon!

6/10 Okay

Mackenzie

Stayed 1 night in Feb 2024
Response from Coleen W on Mar 22, 2024
Mackenzie, it was a pleasure to have you as our guest on your recent stay in Boston. We noticed by your rating that you did not fully enjoy your stay. Please contact a member of our team directly to further discuss your experience.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Family Friendy Hotel in Boston. Walkable location to lots of wonderful things to do and places to eat, Kind staff and a pool for the kiddos to jump in. Fitness center was well appointed and we enjoyed breakfast at their restaurant too. Just FYI pool is small but its perfect for kids. We would reccomend!
Stayed 3 nights in Feb 2024
Response from Coleen W on Feb 26, 2024
Kathleen, we truly appreciate you taking the time to share about your experience at Long Wharf. It sounds like you had a great time in Boston and were able to use a lot of the hotel's amenities. We would welcome a future opportunity to meet your travel needs on your next visit to Boston.

10/10 Excellent

Gertrude

Traveled with family
Beautiful hotel great location excellent rooms
Stayed 1 night in Feb 2024
Response from Coleen W on Feb 13, 2024
Gertrude, it was a pleasure hosting you on your visit to Boston. We truly appreciate your business and are thrilled you fully enjoyed your stay. We look forward to welcoming you back anytime your travels bring you to Boston.

2/10 Terrible

Bernard

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Never stay ere 2 overrated
Stayed 4 nights in Feb 2024
Response from Coleen W on Feb 11, 2024
Bernard, our team is sorry to hear that you were disappointed with your stay. If you would like to further discuss your experience, please contact our management team directly.

8/10 Good

Wyllow, East Haven

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was pretty central to anything you'd be interested in, didn't like that there was a pretzel on my bed frame.
Stayed 1 night in Feb 2024
Response from Coleen W on Feb 5, 2024
Wyllow, thank you for choosing the Marriott Long Wharf on your recent visit to Boston. We take the cleanliness of our guest rooms and public spaces very seriously and are sorry to hear this was not your experience. Your feedback has been shared with our housekeeping team to ensure your experience was an isolated incident. If your travels bring you back to Boston in the future our team would appreciate the opportunity to host you again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Coleen W on Feb 6, 2024
Brian, thanks for sharing your rating!

8/10 Good

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Coleen W on Feb 4, 2024
Danielle, it was a pleasure hosting you on your recent visit to Boston. Thank you for choosing the Marriott Long Wharf and we look forward to meeting your travel needs on your next visit to Boston.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on Feb 1, 2024
William, thank you for the perfect rating! Come back and see us again soon!

10/10 Excellent

Jenna

Liked: Amenities
We had a wonderful time! The hotel was so unique and my son loved the pool!! We will definitely come stay again!!
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 26, 2024
Jenna, thank you for sharing your great feedback. Our team is glad to hear that you enjoyed the hotel's amenities during your stay including our indoor heat pool. We look forward to having you as our guest on your next visit to Boston.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 22, 2024
Richard, we love perfect 5 out of 5 ratings. Thank you for staying with us!

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with 2 young kids and it was great for that! Being a long weekend ,there were a ton of families there. The pool was key, especially in the winter, and was quite busy with lots of kids, but adequate. The pool is on the smaller side, no shallow end. Great views from the pool! Both times we went there were no pool towels available, but did find 2 in the changing area. The rooms are small-ish but fine. Nice shower. Beds comfortable enough. There is no fridge in the room. Nice views from our room of the city. Even though there were many kids in the hotel, hall noise was minimal! The front desk staff was very nice. We were able to leave our luggage with the valet after we checked out, which was so helpful while we visited the aquarium (2 mins away!) and ate lunch. The location can't be beat! Would recommend !
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 17, 2024
Sara, thank you for taking the time to share about your experience. Our team is glad to hear that you were able to use our indoor heated pool, valet services and enjoyed great water views of Boston harbor. We are sorry that you missed the in-room fridge, it sounds like it might have come in handy. We truly appreciate the recommendation and hope to be able to host you again on your next visit to Boston.

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2023
Response from Coleen W on Feb 5, 2024
Lauren, thanks for the perfect rating!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No TV or Netflix. Something about the router but on a wild card playoff weekend I wanted a TV to watch but.....
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 14, 2024
Mark, thank you for choosing the Marriott Long Wharf on your recent visit to Boston. Our team apologizes for the issues you experienced with our in-room TV offerings. The issue has been repaired by our entertainment provider and all services are fully operational again. Thank you for your patience and understanding while our team worked diligently to get this issue resolved.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 13, 2024
James, thank you for choosing to stay with us on your recent visit to Boston!

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 9, 2024
Miriam, a perfect 5 out of 5 is what our team strives for! Thank you for taking the time to share your experience. We look forward to hosting you again soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coleen W on Jan 9, 2024
Andrea, it was a pleasure to host you on your recent trip to Boston. Please contact our team for any future travel needs you may plan when visiting Boston again.

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and location. Highly recommend
Response from Coleen W on Jan 9, 2024
Harry, we appreciate the great feedback!

10/10 Excellent

Deborah

Loved the room, the service, the area! Can’t wait to stay again!! Perfect!
Stayed 1 night in Jan 2024
Response from Coleen W on Jan 9, 2024
Deborah, our team was thrilled to hear you enjoyed your stay. We are as excited about hosting you again as you are to come back. We look forward to seeing you again soon!

10/10 Excellent

Renee

Stayed 3 nights in Dec 2023
Response from Coleen W on Jan 9, 2024
Renee, thanks for the perfect rating! We look forward to hosting you again soon!

6/10 Okay

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Marriott Long Wharf for two nights. Walkable to Aquarium, Quincy Market, Fanueil Hall, and some North end restaurants. City side view is as good as the wharf view, but both are exposed to water ferry taxis noise entering and departing. The Hotel does alot right, but if noise bothers you, do not stay on the third floor where the gym and pool are, lots of kids running through the hall, sometimes not so well behaved. Take advantage of the free Trolley tickets included in the $30/day destination fee they charge above the room rate, the hop-on/off tour is worth the fee in itself. Also, if you go to buy Aquarium tickets and the Aquarium time restricts entry, see the concierge, they can sell you tickets that allow access any time. Overall, an enjoyable stay with friendly service.
Stayed 2 nights in Dec 2023
Response from Coleen W on Jan 2, 2024
Charlene, thanks for take the time to share such a detailed review of your experience at Long Wharf. Our team is glad to hear that you enjoyed the trolley tour that was part of the hotel's destination fee, it is one of the best tours in Boston. For your next visit you can certainly request a higher floor room, perhaps on one of our private levels above the atrium. We look forward to hosting you back to Long Wharf in the new year!

8/10 Good

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Coleen W on Dec 30, 2023
Greg, our team is glad to know that you enjoyed your stay with us. We look forward to hosting you again in the New Year!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coleen W on Dec 29, 2023
Kathy, thank you for taking the time to share your perfect rating! Come back and stay with us again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view comfortable beds
Stayed 1 night in Dec 2023
Response from Coleen W on Dec 24, 2023
Denise, thanks for the great feedback. We hope you come back to stay with us again soon!

10/10 Excellent

Susan, New Port Richey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coleen W on Dec 24, 2023
Susan, we love when our guests rate us a perfect 5! We hope you have a wonderful holiday. We look forward to welcoming you back anytime your travels bring you to Boston,

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!
Can not say enough good things about this hotel. Clean, comfortable, friendly and close to everything. Will recommend to family and friends and will definitely stay here on our next trip to Boston.
Stayed 3 nights in Dec 2023
Response from Coleen W on Dec 21, 2023
Shelly, it was a pleasure having you as our guest on your recent visit to Boston. Thank you for the great feedback and recommendation to your family and friends. We look forward to hosting you anytime your travels bring you to Boston!

10/10 Excellent

Susan, New Port Richey

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Coleen W on Dec 17, 2023
Susan, thank you for choosing the Marriott Long Wharf for your recent stay in Boston. Our team is thrilled with the perfect 5 out of 5 rating. We look forward to hosting you again on your next adventure. Happy Holidays!

4/10 Poor

Julie

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel seemed nice, and staff friendly. But got a room with dirty glasses, countertops not cleaned, bathtub had hair in it, wasn’t washed. Not happy. The only thing that seemed cleaned was the bed and sheets (yes I did check). After a long travel day, getting to the hotel late, I crashed and slept and left in the morning. Honestly for the money and brand, I would have expected more. Never staying at this hotel. I normally love Marriott hotels, but this was sub-par.
Stayed 1 night in Dec 2023
Response from Coleen W on Dec 12, 2023
Julie, our team is disappointed to hear the feedback in regard to the cleanliness of the bathroom in your guestroom during your stay. This is certainly not the experience we want any of our guests to have while staying with us. Our housekeeping manager will address your concerns with the team to ensure your experience was an isolated incident. I know that given a future opportunity, our team would rise to the occasion to not only meet but exceed your travel needs. We look forward to that opportunity.

10/10 Excellent

Jonna

Stayed 1 night in Dec 2023
Response from Coleen W on Dec 12, 2023
Jonna, our team is glad that you enjoyed your stay. Make sure to come back and visit us again soon!

10/10 Excellent

Jeffrey

Enjoyed.
Stayed 1 night in Nov 2023
Response from Coleen W on Dec 5, 2023
Jeffrey, we truly appreciate the perfect 5 out of 5 rating! Thank you for choosing the Boston Marriott Long Wharf on your recent visit to Boston.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a awesome time very relaxing!
Stayed 1 night in Dec 2023
Response from Coleen W on Dec 5, 2023
Our team is so glad to hear that you enjoyed your stay. We strive to provide our guests with a memorable experience and look forward to being your hotel of choice the next time you visit Boston.

10/10 Excellent

Liane

Stayed 1 night in Dec 2023
Response from Coleen W on Dec 24, 2023
Liane, thank you for taking the time to share your rating. It lets our team know they did their job well and provided you with a memorable experience. We hope you come to see us again soon!

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Coleen W on Dec 5, 2023
Kimberley, your perfect rating lets other travelers know that the Marriott Long Wharf is the best option when visiting Boston. Thank you for taking the time to share your experience with us.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Boston is always great
Stayed 1 night in Nov 2023
Response from Coleen W on Nov 21, 2023
John, our team is glad to hear that you enjoyed your time in Boston. Thank you for the rating and sharing your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Andrea

Traveled with family
Everything
Stayed 2 nights in Nov 2023
Response from Coleen W on Nov 15, 2023
Andrea, thank for you staying with us at the Boston Marriott Long Wharf on your recent visit. It was a pleasure hosting you and our team is glad to hear that you enjoyed everything about your trip. We look forward to serving you again soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip to Boston was last minute so, as a result, I did not have much of an opportunity to research hotels. I was debating a handful of hotels and ultimately took the chance on the Marriott Long Wharf. So glad that I did! Everything about the hotel was extraordinary--from the staff accommodating my requests (with a same day reservation too), to the amenities, location right on the water and so on. When I go back to Boston there is no doubt that I will return to this hotel
Stayed 3 nights in Oct 2023
Response from Coleen W on Nov 13, 2023
Alison, thank you for choosing the Boston Marriott Long Wharf during your recent visit to Boston. Our team is so glad to hear that you enjoyed your stay and that our service provided a memorable experience for you. We look forward to being your hotel of choice every time you visit Boston, and we hope you come back to see us again soon!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Stayed 2 nights in Nov 2023
Response from Coleen W on Nov 12, 2023
Eric, thank you for taking the time to share your 5 out 5 rating. Come back and see us again soon!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come into Boston for events. Service with a boston smile! The valet makes me feel like a special guest with his boston ease and friendly manner!
Stayed 1 night in Oct 2023
Response from Coleen W on Nov 12, 2023
Troy, our team truly appreciates your great feedback, and we will be sure to share your comments so that our team knows they provided you with memorable service. We look forward to being your hotel of choice every time you visit Boston.