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Reviews of Omni Parker House

4 out of 5
Omni Parker House
60 School St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1585 out of 2586 reviews" "
Rating 8 - Good. 587 out of 2586 reviews" "
Rating 6 - Okay. 226 out of 2586 reviews" "
Rating 4 - Poor. 129 out of 2586 reviews" "
Rating 2 - Terrible. 59 out of 2586 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristie, La Crosse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ALL made me feel welcome. From extra water to the room, to food in the pub, to directions or restaurant suggestions they were great. Room was clean. I needed a microwave and they provided one before a marathon. Would stay again. THANKS EVERYONE at OMNI Parker House. Great Boston Marathon stay. Thanks for the extra food too.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great location for whole family.
Stayed 1 night in Apr 2024

10/10 Excellent

melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by staff and nicely centrally located to all areas of Boston it seemed
Stayed 2 nights in Apr 2024

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel with older decor and rooms, but nice. Very friendly staff. My only complaint was the $30 per day "destination charge" added to the room price. After booking, I did get an written explanation that it included a $10 credit to the hotel restaurant, a free bottle of water, and free wifi. Okay, that is the way of the world now. But I did eat at the restaurant and when I checked out, no credit on the bill. When I asked about it, desk staff were confounded but eventually gave me a $10 "guest complaint" adjustment. Look, if you are going to surreptiously have a higher room cost through a "destination charge", at least have the good graces to honor what you say it covers.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much charm and character. In a great part of the city.
Stayed 2 nights in Mar 2024
Response from David on Apr 17, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First, the room was tiny and stuck back in a corner with no light what so ever. The elevator kept us up all night. Finally, we saw mice running around the lobby. They did refund the destination fee. They also refunded Expedia $100; but, I now have to chase Expedia for the $100.
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Thank you for your feedback. Please accept our sincerest apology for the experience that you had. Your feedback has been shared with the appropriate team to improve our overall service. Thank you for staying with us. Best, Guest Relations Manager

8/10 Good

Junko, Port Moody

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from David on Apr 18, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with places to sit in the lobby, convenient coffee shops and walgreens nearby and plenty of great dining within walking distance. The door between adjoining rooms is not sound-proof. Shower a little hard to use and curtain awkward, but these were minor issues. Very comfortable bed.
Stayed 3 nights in Apr 2024
Response from David on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

2/10 Terrible

Abel

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from David on Apr 18, 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny tv. maybe 24". I had to ask for a different room as the first one was a mile from the elevator and then climb 6 steps to get to the room (ridiculous). Used coffee bags in coffee maker tank which resulted in clogging and water/coffee all over the table. Very noisy ac/heating unit, room was either too hot or too cold. Restaurant closes at 2 pm. why bother opening at all? You must leave the property for Dinner unless you want pub food or room service Last but not least, it was over $600.00 per night. Marathon "rates" as all hotels rob the runners in order to be close to the finish line. The Omni is at least 1/2 mile from the finish. Least I forget they did offer brown bananas and warm bottled water after the race. Terrible experience....Never again!
Stayed 4 nights in Apr 2024
Response from David on Apr 16, 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all great at the front desk and so were the luggage people. The parking valets were also very good. But, the first room had a tub in poor condition with flaking near the drain. We moved to a second room which had a better tub but the bathroom mirror was in poor shape. There were no surfaces in the bathroom to put anything like a makeup case on it. The lighting wasn't adequate.
Stayed 4 nights in Apr 2024
Response from David on Apr 16, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Viktorija

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very friendly. But very outdated hotel.
Stayed 1 night in Apr 2024
Response from David on Apr 16, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Boston Common
Stayed 1 night in Apr 2024
Response from David on Apr 16, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

6/10 Okay

Hans

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is dated and needs maintenance. Excellent Staff. Excellent location. Excellent restaurant and bar.
Stayed 2 nights in Apr 2024
Response from David on Apr 16, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on Apr 17, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad at all.
Stayed 2 nights in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

4/10 Poor

Michael

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Walls are paper thin. You can hear every conversation your neighbor has. Pray you aren’t near the elevator machine rooms.
Stayed 1 night in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Ruth

Traveled with partner
Beautiful hotel, best clam chowder inside the hotel bar, excellent location, walking distance to everything!
Stayed 2 nights in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Sara, Basalt

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location. Small rooms.
Stayed 1 night in Apr 2024
Response from David on Apr 15, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Christina, Ferndale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a convenient location to public transportation.
Stayed 4 nights in Apr 2024
Response from David on Apr 11, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

6/10 Okay

McKenzie

Business traveler, Traveled with partner
Liked: Staff & service
The staff that checked us in was amazing! The hotel itself is old and wasn’t as cleanly as I’d hoped for. We had someone else’s hair all over our bathroom floor and the room smelled a little. But the staff was very friendly!
Stayed 1 night in Apr 2024
Response from David on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

William, Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from David on Apr 11, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard at the front desk was absolutely amazing! All the staff was so friendly. The hotel room was was so nice. Highly recommend this hotel. I will definitely be coming back! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from David on Apr 10, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Noel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The hotel was clean, and had a great vibe. We will be back
Stayed 1 night in Apr 2024
Response from David on Apr 10, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to many attractions, even TD Garden.
Stayed 2 nights in Apr 2024
Response from David on Apr 9, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

matthew

Business traveler
Liked: Staff & service, property conditions & facilities
Historic hotel. But was placed in a room on second floor. It was loud from street and someone in halls or adjacent room must have been a heavy smoker
Stayed 4 nights in Apr 2024
Response from David on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location in the middle of everything, with easy access to all subway lines. comfortable and clean. convenient coffee shop and store attached with great gifts. super comfortable bed. I've stayed here before and will stay here again.
Stayed 2 nights in Apr 2024
Response from David on Apr 9, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from David on Apr 9, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of history
Stayed 4 nights in Apr 2024
Response from David on Apr 11, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on Apr 9, 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Boston! Best city in America
Stayed 1 night in Mar 2024
Response from David on Apr 4, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

ALVINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful find, very comfortable, clean, and convenient. Staff were friendly, helpful and polite. I truly enjoyed my stay here.
Stayed 3 nights in Mar 2024
Response from David on Apr 4, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

BURCU

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from David on Apr 4, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

chun jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our first time to visit Boston. Our flight arrived very early morning. We decided to see if we can drop our luggage at the hotel first. The front desk staff Peter grated us warmly. He offered us to see if our room is ready. We had the opportunity to check in earlier and start to tour the city. All the staff we have encountered through our stay are very friendly and helpful. A big thanks to Peter! The hotel has a ‘histology gallery’. There are so many histories and stories about Omni Parker. It worth a visit. I will definitely stay here again if I have a chance to visit Boston.
Stayed 2 nights in Mar 2024
Response from David on Apr 4, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Jeffrey, Winooski

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location! I know the property is very old and trying to preserve some of the history but it’s very outdated in a lot of areas
Stayed 1 night in Apr 2024
Response from David on Apr 4, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Most friendliest employees
Stayed 1 night in Apr 2024
Response from David on Apr 3, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on Apr 4, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

ANDREA, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Mar 2024
Response from David on Apr 3, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Lisa, West Grove

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. Staff was always very helpful and courteous. Room was on the smaller side but fine. Bathroom was a bit too cramped, but that's to be expected in an older hotel.
Stayed 3 nights in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located
Stayed 2 nights in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet service is pricy but, very convenient and fast. Area is wonderful.
Stayed 1 night in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place was perfect for our family with two young children. The rooms are a bit dated, but the location was great. Central to where we wanted to go on this trip. (Playgrounds (#copslide), common, Newbury St, Children’s Museum, North End is all walkable. We absolutely loved the breakfast in the lobby restaurant. By the time we left after three mornings, I felt like the coffee and orange juice lady had become a family friend. I recently stayed in Boston somewhere else and wanted to leave my hotel in the morning to come back here for the breakfast experience.
Stayed 3 nights in Jan 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Boston.
Stayed 1 night in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

David

Business traveler
Liked: Staff & service
The hotel’s early 20th century elegant atmosphere was very well preserved and the staff very attentive. I liked its proximity to the Boston subway any to many other downtown features. I will say that while my bed was very comfortable, the hotel room was cramped and did not contain a refrigerator as promised when I checked in. Also, the bathroom was small & difficult to enter and the fixtures appeared tired and worn.
Stayed 1 night in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel with very helpful and kind staff. Fantastic location near great shopping and restaurants and T station!
Stayed 2 nights in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

6/10 Okay

Monica

Traveled with group
For the amount paid.. i expected the rooms to be cleaner and bigger.. especially the bathrooms.
Stayed 2 nights in Mar 2024
Response from David on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager