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Rating 10 - Excellent. 1746 out of 3286 reviews" "
10 - Excellent
1,746
Rating 8 - Good. 855 out of 3286 reviews" "
8 - Good
855
Rating 6 - Okay. 365 out of 3286 reviews" "
6 - Okay
365
Rating 4 - Poor. 183 out of 3286 reviews" "
4 - Poor
183
Rating 2 - Terrible. 137 out of 3286 reviews" "
2 - Terrible
137
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
ran
Traveled with family
Apr 13, 2024
Liked: Cleanliness, staff & service
The location is very convenient to everything which I think is the highlight of this property. The facility is dated though.
ran
Stayed 4 nights in Apr 2024
Response from Jon Crellin, Managing Director on Apr 15, 2024
Ran, it's great to hear that you found the location of Hilton Boston Park Plaza to your liking. Our hotel, indeed, boasts a prime position within Boston, allowing our guests easy access to numerous attractions. In regards to your notes about the facility, our hotel is steeped in history and we strive to preserve its original character while ensuring necessary updates. Each room has recently undergone a renovation, keeping its charm intact while adding modern conveniences. We look forward to the opportunity of welcoming you back for an enhanced experience at Hilton Boston Park Plaza.
Response from Jon Crellin, Managing Director on Apr 14, 2024
Jeffrey, it's wonderful to hear that you enjoyed the prime location and accommodations at Hilton Boston Park Plaza. We appreciate your comments and look forward to welcoming you back for another enjoyable stay.
moldy shower curtain. Cracked and exposed tiles in the bathroom
Kochunni
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on Apr 12, 2024
Kochunni, we appreciate your feedback. We regret to hear you experienced issues with various aspects of the bathroom during your stay. We take these matters seriously, as offering an impeccable, comfortable experience to our guests remains our utmost priority. We implement rigorous quality checks to ensure our rooms meet a high standard, and it seems that we fell short in this instance. We're already looking into this and making necessary improvements. We hope for another opportunity to serve you better in the future.
Response from Jon Crellin, Managing Director on Apr 10, 2024
Thanks for the outstanding rating, Regina!We're delighted your time at Hilton Boston Park Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Response from Jon Crellin, Managing Director on Apr 8, 2024
Latasha, we appreciate your feedback. The Hilton Boston Park Plaza strives to ensure our guests are aware of the room type they're booking. As you mentioned, our Cozy Room is quite compact, but rest assured our recent renovations focused on maximizing the usage of the space, not its enlargement. We do hope you'll return for a refreshed experience.
Response from Jon Crellin, Managing Director on Apr 8, 2024
Lisa, it's terrific to hear that your stay at the Hilton Boston Park Plaza was convenient due to our proximity to Boston Commons and various dining options. Your positive feedback is greatly appreciated and we're delighted that you enjoyed your time with us. We're looking forward to welcoming you back in the near future.
The property lobby seemed to have been renovated but the rooms seemed to have had a cheap “refresh”. The room and bathroom needs an actual reno. Staff was pleasant everywhere but at the lobby bar. Bartenders seemed annoyed with the guests drinking at the bar… bizarre!
Alicia
Stayed 4 nights in Mar 2024
Response from Jon Crellin, Managing Director on Apr 7, 2024
Alicia, we appreciate your observation about our recent updates, and we're glad to know our team members were positive and friendly throughout your stay. We take note of your thoughts concerning additional enhancements. Regarding any less than perfect experiences in our lobby bar, it is certainly not indicative of the warm hospitality we aim to share. Should you stay with us again, Hilton Boston Park Plaza hopes to provide a more fully satisfying experience.
Response from Jon Crellin, Managing Director on Apr 6, 2024
Jose, it seems like you may have had a concern with the front desk experience. Our team members at the desk are dedicated to making each guest's stay enjoyable and effortless. We hope that in spite of this, you were able to appreciate the rest of your visit at Hilton Boston Park Plaza. We appreciate your feedback and look forward to the opportunity to improve your perception of our service during your future visits.
We had a suite, the bathroom was incredibly small and strange layout.
julie
Stayed 3 nights in Mar 2024
Response from Mike on Apr 6, 2024
Thank you for staying with us. We are sorry to hear that you did not enjoy your room. The rooms are on the smaller side as this is such an old building. We do hope you try us again the next time you are in Boston.
6/10 Okay
WILLIAM
Mar 31, 2024
Booming music from nearby wedding reception seemingly right next to my room at midnight. Called front desk and the gal was unapologetic and said it should quiet down in a few minutes. I had to get up early for a flight at 5am so not very pleased. Bell men never smiled.
WILLIAM
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Apr 2, 2024
William, we appreciate your feedback. We regret to hear about the inconvenience caused by the noise from the wedding reception nearby. Here at Hilton Boston Park Plaza, we strive to maintain a peaceful atmosphere for all guests and will remind our team members at the front desk to ensure this. It's equally important to us that our guests feel welcomed, and we're saddened to hear you found the demeanor of our bell men falling short. We hope you'll afford us another opportunity to better your experience.
Response from Jon Crellin, Managing Director on Mar 28, 2024
John, it's wonderful to hear that you had an exceptional stay at Hilton Boston Park Plaza. We appreciate your time in rating us and hope that all aspects of your visit were enjoyable. On your return, you might relish trying our complimentary mini fridge or crib services upon request, to make your stay even more comfortable. We look forward to seeing you again for another memorable experience.
The staff was rude and inconsistent. The room was less than desirable. Very disappointing stay.
Loren
Stayed 3 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 26, 2024
Loren, we are truly sorry to hear about the distress caused during your stay. We apologize for the issues surrounding your room and our team member's service. As a recognized brand, we always aim to provide the highest level of customer service and a satisfactory room experience. We sincerely wish to rectify these shortcomings and hope you will give us another chance to provide the service we are renowned for.
10/10 Excellent
Savina
Mar 24, 2024
Savina
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Apr 15, 2024
Thank you for the fantastic rating, Savina!It's outstanding you had such a wonderful experience at Hilton Boston Park Plaza. We care about the satisfaction of our guests. We can't wait to see you again soon!
Response from Jon Crellin, Managing Director on Mar 27, 2024
Jessica, it's fantastic to hear that you had a positive stay at Hilton Boston Park Plaza. We're particularly happy you enjoyed the distinct ambiance of Off The Common, our lobby restaurant. We're keen to make your next visit just as stellar. Many thanks for your lovely review.
Response from Jon Crellin, Managing Director on Mar 26, 2024
Finn, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Boston Park Plaza!
Response from Jon Crellin, Managing Director on Mar 24, 2024
Matthew, it's pleasing to note your five-star rating of Hilton Boston Park Plaza. Your high regards for our hotel are truly appreciated. We look forward to having you with us again soon for more enjoyable experiences.
Easy ride from airport and close to many Boston landmarks and public transport.
Brooke
Stayed 2 nights in Mar 2024
Response from Mike on Mar 15, 2024
We are so glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston.
10/10 Excellent
Sanjeevan
Mar 14, 2024
Sanjeevan
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Apr 6, 2024
Sanjeevan, thank you for your favorable rating of Hilton Boston Park Plaza. It's rewarding to know that we upheld our fine standard, leaving you with a memorable experience. We welcome the chance to host you again on your next visit.
Response from Jon Crellin, Managing Director on Mar 15, 2024
Su, it's great to hear that you found our team members to be helpful during your stay at Hilton Boston Park Plaza. We understand that parking can sometimes be a challenge in the bustling city. We appreciate your understanding and look forward to welcoming you back in the future.
Very easy to find with fast and convenient parking options.
Vicente
Stayed 1 night in Mar 2024
Response from Mike on Mar 9, 2024
We are so glad you enjoyed your stay with us, and we hope to see you again the next time you are in Boston!
10/10 Excellent
Kalsang
Mar 9, 2024
Kalsang
Stayed 1 night in Mar 2024
Response from Jon Crellin, Managing Director on Mar 31, 2024
Kalsang, it's wonderful to hear that you had a great experience at the Hilton Boston Park Plaza. We hope to welcome you back in the future for another exceptional visit.
Room: was great - clean, comfortable, roomy.
Restaurant: amazing, great menu, food was delicious Concierge: so helpful - let me borrow an umbrella for the day.
Bar: well stocked.
5/5 would stay again
Melinda
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 10, 2024
Melinda, it's great to hear that you found your stay at the Hilton Boston Park Plaza to be a pleasant one, appreciating the neat and spacious room provided. We're thrilled that our diverse menu and quality food added to your experience. It's delightful to know that our team members at the concierge desk were able to assist you in small but meaningful ways, like lending an umbrella for the day. Thank you for acknowledging the variety at our bar as well. We eagerly look forward to welcoming you back for another remarkable experience.
Response from Jon Crellin, Managing Director on Mar 9, 2024
Nazma, we appreciate your feedback regarding the additional fees. This is a standard procedure in many hotels where an incidental deposit is required when reserving a room. These authorizations are typically released by your bank. Your understanding is greatly appreciated and we hope to have another opportunity to serve you.
dated! the rooms are small with dated furnishings. the restrooms are small. the hall ways are larger than the rooms. there are other updated places to stay.
Wil
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 8, 2024
Wil, we appreciate you sharing your thoughts. It looks like some elements of our heritage property did not meet your expectations. With the recent renovations, we've worked to maintain a blend of our classic charm and modern needs without altering the size of the rooms. Kindly note the prominence of our attempted clear communication when booking specific room types. Please consider giving us another opportunity to offer an improved experience.
10/10 Excellent
ryan
Mar 4, 2024
clean
ryan
Stayed 3 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 7, 2024
Ryan, it's a joy to hear your straightforward assessment stating our hotel is clean. The Hilton Boston Park Plaza team is dedicated to maintaining a welcoming and spotless environment for all guests. We're elated your visit reflected this and look forward to the opportunity to host you again in the future.
8/10 Good
Isabel
Traveled with partner
Mar 4, 2024
Liked: Staff & service, amenities
Convenient location. Only issue I had was the loudness of the elevators running. Wasn’t able to sleep well because I could hear the noise from my room every 3 or 5 mins.
Isabel
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 6, 2024
Isabel, thank you for sharing your experience at Hilton Boston Park Plaza. It's pleasing to know you found our location convenient. Concerning the disturbance related to the elevators, we're aware of such concerns and are actively exploring solutions. Rest assured, we aim to maintain tranquility for each of our guestrooms to ensure comfortable stays. We trust you will give us another chance to provide a quiet retreat during your future visits.
Got a king-size bedroom. Clean and comfortable. Toilet flushing were so loud, coming from next door as well as in the room. Tv guide was incorrect as clicking on the program wasn't what would show and not much variety of channels.walking distance to subway station.
William
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 6, 2024
William, it's wonderful to hear you found the Hilton Boston Park Plaza to offer a clean and comfortable environment. We appreciate you sharing about your stay. However, we're sorry for any inconveniences you may have encountered regarding the toilet noises and the television programming. Going forward, we'll be looking into these matters to strive for a flawless experience. We're certainly glad you enjoyed our great location near the subway station. Looking forward to serving you again in the future.
We are so glad you had such a great stay, and we hope to see you again the next time you are in Boston!
8/10 Good
Judith
Traveled with partner
Mar 3, 2024
Liked: Cleanliness, staff & service, amenities
This is a very busy hotel with an industrial style to it.
Didn't love that they added a $40 resort fee.
It was nice to get a drink in the hotel bar after seeing a play. Room was fine if somewhat sterile, bed was very comfortable.
Judith
Stayed 1 night in Mar 2024
Response from Mike on Mar 3, 2024
We are so glad you enjoyed your stay with us and hope to see you again the next time you are in Boston.
10/10 Excellent
Vanessa
Mar 3, 2024
I would definitely stay again friendly and helpful staff
Vanessa
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on Mar 5, 2024
Vanessa, it's wonderful to hear that you would consider visiting the Hilton Boston Park Plaza again, and that you found our team members both amicable and supportive. We look forward to hosting your next stay.
10/10 Excellent
Tom
Mar 3, 2024
Tom
Stayed 1 night in Mar 2024
Response from Jon Crellin, Managing Director on Mar 25, 2024
Thanks for the perfect rating, Tom!We're pleased to hear that you have fully enjoyed your stay at Hilton Boston Park Plaza, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
We are so glad you enjoyed your stay with us and hope to see you again the next time you are in Boston!
8/10 Good
Sheela
Feb 29, 2024
Sheela
Stayed 4 nights in Feb 2024
Response from Jon Crellin, Managing Director on Mar 23, 2024
Sheela, thank you for rating Hilton Boston Park Plaza. It's wonderful to know you took the time to rate your experience with us and we can't wait to offer you even better services on your next visit.
10/10 Excellent
MARY
Feb 28, 2024
MARY
Stayed 5 nights in Feb 2024
Response from Jon Crellin, Managing Director on Mar 22, 2024
Mary, the Hilton Boston Park Plaza appreciates your high rating! Our team members are delighted you enjoyed your experience with us and we're looking forward to sharing many more positive moments with you in the future.
We had a great stay! Was so convenient to every thing! Subway was nearby and made it even easier for us to get around Boston. Hotel was nice, clean and friendly staff. Shampoo, body wash, and conditioner smelled amazing. Shower had good water pressure. Bed and sheets were nice and comfortable.
Kelsey
Stayed 2 nights in Feb 2024
Response from Jon Crellin, Managing Director on Mar 1, 2024
Kelsey, we appreciate your kind words and are thrilled to hear that you enjoyed your stay at the Hilton Boston Park Plaza. It's great that you found our location convenient and appreciated our meticulous cleanliness, as well as the amenities provided in the bathroom. Our team members strive to provide a comfortable and friendly environment for all our guests. We hope to welcome you back soon for another comfy stay and easy access to Boston's lively surroundings.
Response from Jon Crellin, Managing Director on Mar 1, 2024
Shirley, we see that there was no specific feedback left with your review. However, we are committed to improving our hotel experiences and would appreciate any insights you may have on your stay, and areas where you believe we could improve. We hope to have another opportunity to serve you better in the future.
Response from Jon Crellin, Managing Director on Feb 29, 2024
Thank you for the feedback, Lauren.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
8/10 Good
Alvaro
Feb 25, 2024
Alvaro
Stayed 2 nights in Feb 2024
Response from Jon Crellin, Managing Director on Mar 22, 2024
Alvaro, it's great to see your positive rating for Hilton Boston Park Plaza. As always, we appreciate you taking the time to provide us with your overall enjoyment of your stay. Should you have additional comments or suggestions, feel free to share them with us. We're eager to offer an even better experience on your next stay.
We loved the hotel! It’s in a prime location. Staff are very friendly and helpful. Rooms were a clean. Bathrooms are a bit small.
Erika
Stayed 2 nights in Feb 2024
Response from Jon Crellin, Managing Director on Feb 27, 2024
Erika, it's wonderful to hear you enjoyed your time at the Hilton Boston Park Plaza and appreciated our prime location with friendly and helpful team members. It sounds like you appreciated the cleanliness of our rooms. Regarding your feedback on the size of the bathrooms, we recognize that every guest has unique preferences when it comes to space, and they can vary greatly. Nonetheless, we hope you made the most of your stay and we're looking forward to your next visit with us.
Response from Jon Crellin, Managing Director on Feb 25, 2024
Donna, we appreciate your feedback and thanks for choosing Hilton Boston Park Plaza. Noting your preference for room service, we'll certainly forward your suggestion to the right teams. As an alternative, our in-house restaurant 'Off The Common' is a delightful spot to grab a meal. We're excited to have you back for another visit in the future.
Response from Jon Crellin, Managing Director on Feb 23, 2024
Sophie, we're absolutely thrilled to hear that you had such a fantastic experience at the Hilton Boston Park Plaza. Our team members work tirelessly to create unforgettable moments for our guests, and it's always heartwarming to see these efforts recognized. Should you visit us again, feel free to inquire about our complimentary minibar fridges and baby cribs - these are available on request. Thank you for your wonderful Expedia review – we hope to see you again soon!
6/10 Okay
Hannah
Feb 19, 2024
Hannah
Stayed 3 nights in Feb 2024
Response from Jon Crellin, Managing Director on Mar 22, 2024
Thank you for sharing your feedback, Hannah!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.